Jellybuddy Reviews 302

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Unfortunately, I cannot give zero stars. I placed my order on January 4, 2025. I have been waiting for almost 6 months for my order to arrive or for my money to be refunded. I was definitely scammed.... See more

Rated 1 out of 5 stars

I ordered the black jumper with the Quest logo "you on point Phife?" Which was advertised as 100% cotton. Turns up 100% Polyester. Unwearable. Shoddy garbage. When I asked to return it they... See more

Rated 4 out of 5 stars

Great men's products with unique designs in their pants and shirts. Sizes are close to US sizes, shirts from a tad smaller, not much though. The only issue is the fitment of the women's clothing... See more

Rated 1 out of 5 stars

Took a long time to receive order. Received packages shipped from different California addresses. US Post Office collecting postage due as the return address could not be verified and said the label... See more

Company replied

Company details

  1. Clothing Shop

Written by the company

Jellybuddy is here to offer the best quality items and best possible prices. All of our products are authentic and official from the licensed manufacturer.


Contact info

2.0

Poor

TrustScore 2 out of 5

302 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

Unfortunately

Unfortunately, I cannot give zero stars. I placed my order on January 4, 2025. I have been waiting for almost 6 months for my order to arrive or for my money to be refunded. I was definitely scammed.

20 May 2025
Unprompted review
Rated 1 out of 5 stars

Daylight robbery

I ordered the black jumper with the Quest logo "you on point Phife?" Which was advertised as 100% cotton. Turns up 100% Polyester.

Unwearable. Shoddy garbage.

When I asked to return it they informed that I would need to pay the returns shipping costs. Daylight robbery.

I'd love to get my 30 pound back but I don't know how to. Apparently all customers must pay the returns shipping costs but I could take 30% partial refund or 50% coupon for future purchases.

Evil people.

7 January 2025
Unprompted review
Rated 1 out of 5 stars

I ordered my shirt on 12/28/24

I ordered my shirt on 12/28/24. It’s 2/14/25 . No agirt. I wrote to them and they said it “should” be arriving 2/18. I wrote back asking why the delay and that I wanted my money back. There response” We are sorry for the inconvenience. This shipment is special. It is shipped by sea, so the delivery speed will be slower.” What a bunch of BS. Do not buy from them!!!!

15 February 2025
Unprompted review
Rated 1 out of 5 stars

NO Merchandise

As of this date January 30, 2025 I have not received my order! JellyBuddy took the payment right away still no communication or merchandise, I will never order from this company anymore the order was placed on December 29, 2024 is this company real or scam

29 December 2024
Unprompted review
Rated 1 out of 5 stars

Jellybuddy belongs to the same group as…

Jellybuddy belongs to the same group as Pumuts which is a scam web. Pumuts' website incorporated jellybuddy support email as contact for refunds.
Pumuts is a terrible website that has cheated many people, including my family

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Very trustworthy company

This company delivered exactly what they promised (could have done a little better with delivery updates) I highly recommend this company and it's products! I ordered the hooded skull cape and it is perfect fit and above average material!!

17 October 2023
Unprompted review
Rated 1 out of 5 stars

SCAM - you can tell by their emails

I placed 2 orders on Feb 8, and they items have not shipped. I contacted customer service stating that if they could not be received by Feb 28 and, as per their email, not yet shipped, then cancel them. Now they seem to be unable to respond. I do not want the orders fulfilled.

CANCEL MY ORDERS 59510 and 59511.

18 February 2024
Unprompted review
Rated 1 out of 5 stars

I received my pullover several weeks…

I received my pullover several weeks late. The vendor is doing business in China but advertising on Facebook which explained why there was such a delay. I received the pullover and wore it for only one day before the sleeves started pilling from my arms naturally rubbing against my torso. I am 5’8” and 155 lbs., so it wasn’t an issue of an unusual body type causing the decomposition of the fabric. Jellybuddy refused to provide a refund for the obviously defective product. I resorted to filing a claim with my credit card company.

17 January 2023
Unprompted review
Rated 5 out of 5 stars

Very pleased with the support team

I have recently placed an order and was sent the wrong item i notify the support team and they were so sorry for that and they sent me a credit for another purchase and was very fast in resolving the issue

2 September 2023
Unprompted review
Rated 1 out of 5 stars

Placed order

Placed order. Paid for 3 day shipping week later still had not shipped messaged them regarding the order and got nothing but excuses then was told would take up to a week for a refund. Don't order company is 100% trash.

Order#JB00066137 would you like a copy of the receipt that says specifically 3-5 days Shipping. I would have never ordered if it would have said longer because like I've responded in emails im leaving out of town for 2 monthsin the morning. You stated one product wasn't available a though your website stated that was not the case. Also that was not the only product ordered at that time 4 other products where ordered that your company didn't even attempt to ship. Tell me who waits 6 weeks for a online order no one does. I'm not the only customer with this complaint about your company. I've seen several others with the same issue. I just wish I would have looked before I ordered and It wouldn't have been a total waste of time and energy. Spend more on shipping and the products you sale then advertising a product you cannot deliver in a acceptable time frame our disclose on your website this will take 4 to 6 weeks to ship

23 August 2023
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Hello,

Firstly we apologize for any inconvenience. Could you offer your order ID so that we can verify the problem and resolve it properly?

Secondly, we would like to clarify that we have no 3-day shipping. We only have one shipping option which is called Standard Shipping, 9.99USD. And we offer free shipping if the order is over 89 USD. Therefore we need your order number to see if it's the order of jellybuddy's.

Thirdly we would like to clarify that we don't cancel orders without the customer's permission. As for the waiting time for the refund, what was stated must have been "Please wait 1 to 7 business days for the funds to settle in your account." It was a timeframe, meaning the customer doesn't necessarily wait for 7 days.

We look forward to your order ID.

Customer Complaint Team
complaint@jellybuddy.com

Rated 1 out of 5 stars

I ordered a pair of shorts and a shirt

I ordered a pair of shorts and a shirt. After waiting 1.5 months I received the wrong shirt and no shorts. Company said they would send it the correct shirt and give me a discount code. I said fine. Never got the correct shirt and then received the wrong shorts. Again they offered a partial discount and discount code or I could pay to return the item and eventually get a full refund. This is not a reputable company and will never get your order right. Don't waste your money or time waiting on these people to get an order right and get it to you.

1 September 2023
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Dear Rob,

We sincerely apologize for any inconvenience caused by the wrong items the warehouse sent. We take customers' feedback seriously and will forward your review to the relevant team to make progress.

We found you have agreed to a refund which is being processed on our system. As a token of apology, we would like to expedite the refund fo you so you can receive it sooner.

Please check your inbox and see the latest email complaint@jellybuddy.com sent you.

Regards,
Customer Complaint Team
complaint@jellybuddy.com

Rated 1 out of 5 stars

I’ve ordered a pair of shorts 4 weeks…

I’ve ordered a pair of shorts 4 weeks and still haven’t received an email about anything being shipped. I’m just gonna contact my bank and tell them about this scam company and have my bank to refund my money and do an investigation

26 August 2023
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Hello,
We are sorry for any inconvenience.

Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about its shipping time. If it cannot be delivered as expected, you are always allowed to ask for a cancellation of the order before shipment.

BTW could you please provide us with your order details, such as the order number and the email address used for the purchase? We tried to identify your order ID via your username here to take care of the issue but failed.

Regards,

Customer Complaint Team
complaint@jellybuddy.com

Rated 5 out of 5 stars

This is a great company with great…

This is a great company with great people working there. Me and all my friends proudly wear jelly buddy gear cause it's the best. Thank you for making such a great product and for all that you do for this great country of ours

25 August 2023
Unprompted review
Rated 1 out of 5 stars

I have not received my order

17 August 2023
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Dear Richard,

Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about its shipping time. We can be contacted via email at support@jellybuddy.com.

Best Regards,

Rated 1 out of 5 stars

If I could give this site zero stars I…

If I could give this site zero stars I would. I ordered two bathing suits. The bathing suits looked awesome on the site. I also looked at their size chart and ordered the suits based off of their size chart. I got both of the bathing suits their size chart is way off the bathing suits looked nothing like they did online they were cheaply made falling apart. You could see through them and when I contacted them to return them, they told me that they couldn’t be returned and that they would give me 50% of what I paid for them, since the suits came from China, which I was unaware of, and if I was aware, I never would’ve ordered them. They are unable to be returned their idea of helping you out is the only give you half of what you paid for them. I just love how they take your hard earned money and pretty much tell you to go F yourself. Do not trust the site do not order anything from this site. They are a scam and all of the “good” reviews you’re reading is probably because they filtered out the bad ones. This company is a scam. Do not use them! Also… I WILL NOT REMOVE THIS REVIEW UNTIL EVERY LAST PENNY OF $57.00 IS RETURNED SO DONT ASK!!

2 August 2023
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Dear Angela S,

Thank you for your feedback regarding your recent purchase. We apologize for the inconvenience and disappointment you experienced with our products.

Please rest assured that at Trustpilot, both buyers and sellers are the users of the platform. All reviews, both negative and positive, are based on genuine experiences. Both sides can't do fake reviews. Otherwise, consequences from the platform will come.


We understand that the actual products did not meet your expectations based on the website. We strive to provide accurate product representations and we apologize for any discrepancies you encountered.

Regarding the size chart, we acknowledge that there may have been an error in its accuracy. We appreciate you bringing this to our attention, and we will make the necessary adjustments to improve future customer experiences.

As for the return policy, we do require returns for a full refund to be shipped back to us at the customer's expense. However, we do offer a partial refund for certain situations where returning the product may not be possible or practical. If you insist on returning for a full refund, of course you are allowed to do so.

Thank you once again for bringing this to our attention. We value your feedback and will be emailing you the return instructions.

Best regards,
Customer Complaint Team
complaint@jellybuddy.com

Rated 1 out of 5 stars

THEY TAKE YOUR MONEY AND DONT SEND YOUR…

THEY TAKE YOUR MONEY AND DONT SEND YOUR ITEM. DO NOT USE THESE SCAMMING CLOWNS!! HOPE KARMA REACHES THEM SOON

2 August 2023
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Dear Katrina,

We are sorry for any inconvenience.

There are 2 phases in an order - - processing time and shipping time. The processing time is the time for the warehouse to prepare, inspect and pack the order, usually takes 1-12 days for common orders. But if the order is a pre-order, the processing time may take longer.

Therefore, should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.

Best Regards,

Customer Complaint Team
complaint@jellybuddy.com

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