Jellybuddy Reviews 302

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Unfortunately, I cannot give zero stars. I placed my order on January 4, 2025. I have been waiting for almost 6 months for my order to arrive or for my money to be refunded. I was definitely scammed.... See more

Rated 1 out of 5 stars

I ordered the black jumper with the Quest logo "you on point Phife?" Which was advertised as 100% cotton. Turns up 100% Polyester. Unwearable. Shoddy garbage. When I asked to return it they... See more

Rated 4 out of 5 stars

Great men's products with unique designs in their pants and shirts. Sizes are close to US sizes, shirts from a tad smaller, not much though. The only issue is the fitment of the women's clothing... See more

Rated 1 out of 5 stars

Took a long time to receive order. Received packages shipped from different California addresses. US Post Office collecting postage due as the return address could not be verified and said the label... See more

Company replied

Company details

  1. Clothing Shop

Written by the company

Jellybuddy is here to offer the best quality items and best possible prices. All of our products are authentic and official from the licensed manufacturer.


Contact info

2.0

Poor

TrustScore 2 out of 5

302 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 4 out of 5 stars

Great men's products with unique…

Great men's products with unique designs in their pants and shirts. Sizes are close to US sizes, shirts from a tad smaller, not much though. The only issue is the fitment of the women's clothing, cuts are off and sizes run bigger, different than the men's, my wife cannot wear anything out due to the cute being wrong.
Their customer service is great, addressed issues that came up very promptly and corrected the issues

21 April 2023
Unprompted review
Rated 5 out of 5 stars

Great products!

I really like the variety of clothing you offer as well as the prices are reasonable. The ship time can take a while, but it doesn't bother me.

2 March 2023
Unprompted review
Rated 4 out of 5 stars

Quality images and material.

The selection is good and changes over time. Keeping it fresh.
Material is comfortable. However after just a few washes it's no long crisp as it was originally.

4 May 2023
Unprompted review
Rated 3 out of 5 stars

Wrong item sent

I ordered 4 items. These came at three separate times. The two hoodies that came first and the T shirt were really good quality and was very happy with them. I also asked for the same hoodie but in a larger size 5XL. This arrived on Tuesday but it was the wrong top and though the sticker on the bag said it was army green the top was actually grey. We had been offered this as they weren’t sure when the one I wanted would be in. I declined this as my son didn’t like it. We said we would wait. A few days later we were told our first choice had been posted but instead we ended up with the top we had rejected. I sent an email a couple of days ago but I haven’t had a reply as of yet.
Previously the customer service team had been really good

2 May 2023
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Dear Keith,

Thank you for bringing this to our attention. We are sorry to hear that you received the wrong item and that your previous email had not been replied to. We would like to apologize for any inconvenience and inform you that the customer service team already replied to your latest email.

Once again, we are truly sorry for any inconvenience caused. We hope to hear back from you soon and we appreciate your patience with us during this time. If you have any further queries or want any extended solution, please feel free to email us.

Best regards,
Customer Complaint Team
complaint@jellybuddy.com

Rated 5 out of 5 stars

Great shirt but runs small

The shirt was too small for my son even tho we ordered a size bigger than his regular size. The company let me pay a smaller fee and they sent me a bigger shirt for him. Just for others that are ordering, he normally wears a 2X in cotton but this shirt is a nice less stretchy material, so we had to go up to a 5X. They do run much smaller in size for the bigger men anyways.

20 December 2022
Unprompted review
Rated 1 out of 5 stars

Hoodie skull print jacket looked…

Hoodie skull print jacket looked nothing like pictured one. colors faded and looked worn.brown one wasn't even close to a brown color. Sent only 2 of the 3 items then 3rd one was out of stock so I had to pick a different one which sucked .

5 May 2022
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Dear Bobby,

Thank you for taking the time to leave a review of your recent purchase of the Hoodie Skull Print Jacket. We're sorry to hear that the product did not meet your expectations and that you experienced issues with the order delivery.

We apologize for any confusion with the color of the brown hoodie. We try to represent our products as accurately as possible in our product images, but color differences may vary based on the device used to view them.

Regarding the missing item, we are sorry for any inconvenience caused by the item being out of stock. We would appreciate it if you could provide us with your order number, and we will do our best to rectify the situation promptly. (Or kindly email us at complaint@jellybuddy.com )

Thank you for choosing our store, and we look forward to serving you again in the future.

Best regards,
jellybuddy customer complaint team
complaint@jellybuddy.com

Rated 4 out of 5 stars

The Support is Premium. They will insure perfection.

Hard to believe but things fit. There were issues with delivery but after discussion with an amazing support team with no questions asked things were handled professional and with a smile. Very impressed with their after service. The products are great quality. Priced fairly I believe. A wide choice of options. All good. PS Nobody is a 5.

2 January 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a pair of shorts looked nothing…

Ordered a pair of shorts looked nothing like the picture sent a email complaining was told I could get a refund but would have to pay shipping… I didn’t make the mistake but after reading the rest of the reviews now I see this is a piece of 💩 company that takes peoples money…jellybuddy can kiss my a$$!!!!

21 April 2023
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Dear Nathan,

We are sorry to hear about your recent experience with our product. We strive to provide high-quality products and customer satisfaction, and we regret that we fell short in your case.

We understand your frustration with the product not being identical to the image displayed on our website. Please be assured that we will take necessary measures to ensure that this issue is addressed and prevent it from happening in the future.

Regarding the shipping and handling of the incorrect dress, we understand that this may have been an additional inconvenience to you. However, as per our policy, we require all customers to cover the return shipping cost. We understand that this may not be ideal but it is a necessary policy to ensure that we can continue offering affordable prices.

We appreciate your feedback and will use it to improve our products and service. Please check your inbox as the customer complaint team is emailing you. We hope to hear from you and that this issue is resolved ASAP.

Best Wishes.
Customer complaint team
complaint@jellybuddy.com

Rated 1 out of 5 stars

Don’t even order

Wrong size for half my order and the other half of the order has not been shipped. I ordered it in dec 2022 and it is now April 2023. These people should be in prison.

3 April 2023
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Dear Karl,
Sorry for your wait for the order.

It is verified that 2 of your orders were both placed in Jan. 2023 and three packages have been delivered. And the remaining order's shipping info can be inquired. You can contact our customer service team for assistance.

Actually, the customer complaint team has sent you an email to tell you more info. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best Wishes.

Rated 1 out of 5 stars

everything i ordered did not fit and i…

everything i ordered did not fit and i wasnt told of the material that was being used, ive sent email after email about the items i got and they went unanswered, close to 200 dollars i wasted n buying their products! IT WONT HAPPEN AGAIN!

3 September 2022
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Dear Tim
We are sorry for how you feel about our products' size.

Because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly.

Please rest assured that orders are returnable and refundable --you can reach out to us at complaint@jellybuddy.com to sort it out. Actually the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best Wishes.

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