Unfortunately, I cannot give zero stars. I placed my order on January 4, 2025. I have been waiting for almost 6 months for my order to arrive or for my money to be refunded. I was definitely scammed.... See more
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See what reviewers are saying
I ordered the black jumper with the Quest logo "you on point Phife?" Which was advertised as 100% cotton. Turns up 100% Polyester. Unwearable. Shoddy garbage. When I asked to return it they... See more
Great men's products with unique designs in their pants and shirts. Sizes are close to US sizes, shirts from a tad smaller, not much though. The only issue is the fitment of the women's clothing... See more
Took a long time to receive order. Received packages shipped from different California addresses. US Post Office collecting postage due as the return address could not be verified and said the label... See more
Company replied
Company details
Written by the company
Jellybuddy is here to offer the best quality items and best possible prices. All of our products are authentic and official from the licensed manufacturer.
Contact info
Hong Kong
- support@jellybuddy.com
- jellybuddy.com
2.0
Poor
302 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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I order a coat 2 months ago at which…
I order a coat 2 months ago at which time they charged my credit card and after many emails with their customer service they tell me that the coat is not available and they will send me a gift card to be used within a month!
I don't want a gift card, I want a refund!
29 December 2022
Unprompted review
Reply from Jellybuddy
Hello,
There must be some misunderstanding here.
1- Gift card
If the item can't be shipped very soon, a gift card would be offered by customer service. But it only serves as a token of apology and compensation for the time waiting.
2- Refund
Orders are cancellable and refundable. If you want a refund, we suggest you ask for a cancellation of the order before shipment. Because once the order is shipped, it will be too late to cancel the order.
Should you have any follow-up questions, please feel free to contact us via email at complaint@jellybuddy.com. We would be highly appreciative of any understanding from you.
Thank you.
I waited over a month for the delivery…
JellyBuddy may have done their best to send the correct size. They have been in contact with me to correct my situation. The XXL sizing appears to be a Large + in reality.
It still took a month to deliver the product which in my opinion is excessive.
20 February 2023
Unprompted review
Reply from Jellybuddy
Dear PHILIP,
Sorry for any inconvenience. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out. (For your convenience, the customer complaint team (complaint@jellybuddy.com) has sent you an email to start the process of resolving the issue. Please check your inbox.)
Because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. Hope you can understand.
We hope to hear from you and that this issue is resolved ASAP.
BOUGHT 4 TURTLE NECK SWEATERS SLIM FIT…
BOUGHT 4 TURTLE NECK SWEATERS SLIM FIT SOFT KNITTED, SIZE TOO SMALL , GOT THE XL , AND ITS MORE LIKE A MEDIUM.
3 February 2023
Unprompted review
Reply from Jellybuddy
Dear ALEJANDRO,
We are sorry to see that the sizes didn't work out. We will forward your feedback to the appropriate management team to verify and make adjustment. And please rest assured that orders are returnable and refundable --you can reach out to us at complaint@jellybuddy to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards.
Ordered jacket with them
Ordered jacket with them. Never got it delivered, moreover my money went God lord only knows where. Why we do not block and catch scam stores that this one? Where is American Cyber Security at? We should find this guys and bring them to trial. Give them 30 to life in prison for lying to people and taking people money. It’s fraud. Very seriously punishable.
15 February 2023
Unprompted review
Reply from Jellybuddy
Dear Ekaterina,
It is verified that your order has been placed on February 5th and shipped out on the same day. An email with a tracking number was sent to you upon shipping. And the package arrived in the US already and will be delivered in a week. But we didn't see any email from you regarding your order. So it is suggested that you contact our customer service team at support@jellybuddy.com or complaint@jellybuddy.com to inquire about your order when you buy something but await it for a while.
Regards.
Flawed product, flawed customer service
The coat received had a sewing defect that kept you from putting your arm through one of the sleeves. Add to that, the product pictured was described as a 'Vermont original barn jacket'. The coat's length was just to the belt line. A barn jecket typically extends 3-4 inches beyond the belt line. After contacting support I was told that return shipping was expensive and lengthly. The address was in New York state. Was told a refund of $64 was coming on the $74 coat. This amount was then cut by $18.75 for only $46.24- this is an unacceptable return amount on a $74 purchase that was flawed from manufacturer. The whole experience was very poorly handled. Will be contacting better business bureau and making sure this review is posted wherever possible.
5 February 2023
Unprompted review
Reply from Jellybuddy
Dear Ed,
We apologize for your dissatisfaction with the quality and fit of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. We will forward your feedback to the relevant department to make progress.
Besides, it is verified that your order has been refunded 64.99 USD. For your verification, the customer complaint team has sent you an email with the screenshot of the refund. Please check your inbox.
Should you have any follow-up questions, please feel free to contact us at compaint@jellybuddy.com.
Best Wishes.
Not even worth the 1 star
Not even worth the 1 star. Order #JB113959 I ordered this 2 weeks before Christmas and just recently received only 2 of the 5 products I ordered. Customer Service is no help and just tells me to wait patiently for the rest of my order. I guess I should have read the reviews before seeing this ad on Facebook and going and ordering from them. DO NOT BUY from them!!!!!
13 December 2022
Unprompted review
Reply from Jellybuddy
Dear Sarah,
We are sorry for any inconvenience. It is verified that the rest of your orders are on the way to you. For your convenience, the customer complaint team has sent you an email to tell you more info about the packages. Please check your inbox.
We hope to hear from you and that the orders can arrive ASAP.
Best Wishes.
I had the same experience as everyone…
I had the same experience as everyone else on the reviews I ordered a aviation leather jacket that was how it was described in medium that is the size I wear even checked there size chart I finely received after many many weeks a vinyl jacket that was to small I should have known better that to order from a unknown company do not ever order from this company
23 December 2022
Unprompted review
Reply from Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality and the size of the item received. As we always go through strict inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
MY ORDER DIDNT EVEN GET HERE
MY ORDER DIDNT EVEN GET HERE
i ordered it on the 17 of december 2022 its feburary 3 2023 still no luck asked for a tip and when my fionce emailed them no reply just a automated responce unbelivable
3 February 2023
Unprompted review
Reply from Jellybuddy
Dear Jane,
Sorry for your wait for the order.
Given that your order was placed a long time ago, I guess either it's on the way or it was delivered but ran into a delivery exception. However, without order number, we can't be sure od the real status of this order. So we wonder if you could kindly provide your order ID and other info? Our email address is complaint@complaint.com, we want to help you with this issue.
Looking forward to hearing from you.
OMG WHAT A SHAM
EDIT: YES I'M AWARE SHIPPING WAS FREE, BUT SHIPPING IS FREE ON THE SAME SLOW SHIPPING SPEED FOR THE EXACT SAME ITEMS ON ALIEXPRESS... EXCEPT THOSE SHIRTS ARE $10 AND UNDER - SAME, EXACT SHIRTS! SO, YOU CHARGE A HUGE MARKUP FROM YOUR CHINESE COUNTERPARTS, AND PROVIDE NO ADDITIONAL BENEFITS! MY STUFF IS STILL IN HONG KONG! ON AMAZON THE SAME EXACT SHIRTS ARE $20 & UNDER WITH FREE SHIPPING! AGAIN... THEY MARKED THEM UP, BUT YOU'RE GETTING YOUR ITEMS SAME WEEK! MY STUFF IS NOWHERE NEAR REACHING ME! $100 WASTED... AND ACCORDING TO OTHER REVIEWS, THEY'LL BE SEE THROUGH CRAP!
OMG WHAT A SHAM. ORDER JB129151. NOT ONLY IS THIS MESS SUPERRRRRR OVERPRICED (CHEAPER ON ALIEXPRESS/TEMU/AMAZON) IT TAKES FOREVER! IF Y'ALL ARE GONNA CHARGE $25 (WAYYY OVER ALI) Y'ALL NEED TO PROVIDE FASTER SHIPPING. I THOUGHT THEY WERE IN AMERICA. NOPE! They're in freaking China, scamming everyone for some cheap ass screen prints on snail ship. THANK GOD I USED PP. THIS IS FREAKING ASININE AND RIDICULOUS! A GIFT THAT WILL PROB TAKE 10 WEEKS AND LOOK LIKE CRAP, TOO.
26 January 2023
Unprompted review
Reply from Jellybuddy
Hello there,
It is verified that order JB129151 was placed on January 27th and shipped out on January 28th. Now the 2 packages are taking flights to the US. And it is also verified that this order was over 89 USD so there was no shipping fee charged. But we thank you for the feedback on the shipping time and freight. We always take a look at customers' suggestions and adjust our products and policies.
If you worry about the waiting time and are afraid that the gifts can't make it, why not try to contact customer service to inquire about your order? the email address is support@jellybuddy.com.
Additionally, the customer complaint team (complaint@jellybuddy.com) already sent you an email to tell you more info about your order.
Regards.
Product I ordered looks really good on…
Product I ordered looks really good on the site page, but when I got my order I could barely see any graphics. Must've been running low on ink👎🏼
31 January 2023
Unprompted review
Reply from Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us at complaint@jellybuddy to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
The products are made great
The products are made great. Customer service is great and answer my emails fast.
Will be ordering from them again.
3 January 2023
Unprompted review
This site is garbage.
4 January 2023
Unprompted review
Reply from Jellybuddy
Hello there,
It is verified that the refund has already been returned to your paying account and the case was closed. Is there any problem left unresolved?
You can contact the customer complaint team at complaint@jellybuddy.com to sort it out. For your convenience, the team has sent you an email to start the process. Please check your inbox. We hope to hear from you ASAP.
Best Wishes.
JELLYBUDDY ORDERED DEC 15 2022 REQUSTED SEVERAL…
ORDERED DEC 15 2022 REQUSTED SEVERAL UPDATES BUT RECEIVED NOTHING. Took my money on 01/17/23....... today is 1/28/2023 still nothing.. PLEASE DO NOT ORDER FROM THIS COMPANY.
15 January 2023
Unprompted review
Reply from Jellybuddy
Hello there,
Sorry for your wait for the response. The customer complaint team has sent you an email to take care of your order, telling you its latest status. Please check your inbox.
We hope thhe orders can arrive ASAP.
Best Wishes.
Just don't order... More than likely won't be happy with the amount of time it takes or quality.
My fiance fell in love with the American flag fleece jacket! Finally we get it in the mail a couple months later. And the sleeves are way to short so "when they had to "premake" this" they damn sure didn't make it well. Get it together. Idk how yall have 40k likes on Facebook. People must of did that before they ordered. I got pretty much all my money back but the shipping. So I am pretty happy when it comes to that. Just don't understand a clothing store not being able to make their own items.
Added later: Then they want to say that each item is different in size, that it might not work for some. No, the sleeves were for a kid and me, then the body is atleast XXL or 3x. Don't give excuses. The jacket was poorly made. The way it fit made absolutely no sense. I got my refund for it but like I said for the wait we did and how it came out, I won't order again.
23 January 2023
Unprompted review
Reply from Jellybuddy
Dear Josie,
We are sorry for how you feel about our products' size.
Because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. But lease rest assured that orders are returnable and refundable --you can reach out to us at support@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Ordered 11 shirts on Dec
Ordered 11 shirts on Dec. 18th and paid for "expedited" shipping. My order was sent out in 3 shipments. The 1st shipment finally arrived, but the other 2 are still "in transit to next destination" apparently with the local courier that supposedly picked them up after clearing customs in the US on Jan. 12th. I emailed customer service stating I believe my items to be lost or stolen and requested a refund, but as with many many other reviewers, there has been NO response. DO NOT buy from these people they will just steal your money and since they are in China there is nothing we can do.
27 January 2023
Unprompted review
Reply from Jellybuddy
Dear Rodney,
We are sorry for your wait for the response. It is verified that the last email you sent us (the email address is the email that you used to place the order) was in December 2022 and customer support already responded to that email. If you used another email address to inquire about your order, the support team will respond (or respond already) to you soon as they have come back from the holiday off. Thank you for understanding.
For your convenience, the customer complaint team has sent you an email to tell you the latest status of the rest packages. Please check your inbox. We hope to hear from you and that the orders arrive soon.
Best Wishes.
Ordered 2 tee shirtsin Dec
Ordered 2 tee shirtsin Dec. 2022, they took the money yet have not received any product. Have tried emailing and never receive any response back.
29 December 2022
Unprompted review
Reply from Jellybuddy
Dear Donald,
We are sorry for your wait for the order and response. It is verified that customer support already responded to your email yesterday. Should you want the item soon, please feel free to ask our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We would be highly appreciative of any understanding from you.
Thank you.
I ordered a hoodie and a sweater from…
I ordered a hoodie and a sweater from Jellybuddy. They both looked great pictured on their site on a muscular male model. When they arrived... the hooded sweatshirt was just a pullover without the hood (different item than pictured), and the sweater's weave was so loose that it could be seen through. Both were thin, low quality materials and poor craftsmanship. I applied for a refund. I'm currently being given the run around. I am on my fourth email response from them. They will not pay for return shipping (which is in the fine print) and they keep negotiating with partial repayment and discounts on future purchases. I have no interest in keeping these items which are only useful to me as shop rags. I will provide an update when this is all over.
26 January 2023
Unprompted review
Reply from Jellybuddy
Dear Jason,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before production and shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
For your convenience, the customer complaint team has sent you an email to take care of this issue. Please check your inbox. We hope to hear from you and that the case is resolved ASAP.
Best Wishes.
Beware
Beware, you're taking a chance. Ordered over Thanksgiving, 60 days later still no product and no further confirmation with tracking number that I was promised was coming a week from 12/24 when I last had communication that it was being shipped in a week
24 December 2022
Unprompted review
Reply from Jellybuddy
Dear Amber,
We are sorry for any inconvenience caused! Should you want the item soon due to the long wait, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
It is verified that your order has been refunded. The customer complaint team has sent you an email to take care of this issue. Please check your inbox. We hope to hear from you.
Best Wishes.
I really enjoy the quality of the clothing
I really enjoy the quality of the clothing. It is very comfortable for me when I am on stage performing!
25 January 2023
Unprompted review
I found shirts I liked and wanted to…
I found shirts I liked and wanted to purchase however…when I got to the payment section of the cart they asked for a tip?!? Unbelievable!!! For me doing an order online?!? After that I did a review search and found all these negative reviews. Not a company I want to deal with
22 January 2023
Unprompted review
Reply from Jellybuddy
Dear Robert,
The option of a tip is offered by the paying platform, which is optional. Customers can choose whether to pay for it. And they can be refunded as well if one accidentally paid.
We don't ask for a tip ever. If you want to re-order it, plz reach out to us at complaint@jellybuddy.com. We can give you a coupon.
Regards.
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