Jemca Toyota Croydon Reviews 189

I would like to express my heartfelt gratitude to Sallie Brown, the receptionist at Jemca Reading, for her cheerful, helpful, and friendly demeanor. She consistently goes above and beyond to assist with a warm smile, demonstrating exceptional professionalism. Sallie is truly an asset to your establishment, and I deeply appreciate her outstanding service. Thank you Toyota Jemca Reading 🙏

Jemca Toyota Edgware Road customer service are indeed great!
Debbie,Prem and Aisha were so friendly,helpful and very accommodating.
Keep it up guys!
God bless

Great experience from Jemca Toyota Croydon (Service & Bodyshop). Helpful, friendly customer service, technician and delivery guy. Car bodywork repaired to a high standard

Re - Car service at Jemca Toyota Servicing.
Excellent service provided by Alison and Colin. Very courteous and helpful in helping us out with questions and discussing issues. Professional, courteous and helpful at all times

I have never had this appalling customer service anywhere except Jemca Enfield. I ordered clutch kit for my Toyota Yaris on the phone, they said within 2 days I will receive it but I have to go there to order it. When I went there, they told me they don’t have it in stock but I will receive it within two weeks time. I had no choice so I ordered, as I work as a Driving instructor. This resulted in me not being able to teach for two weeks. When the delivery date arrived I called many times to the department no one was answering the phone, so I went there and asked to pick my order, they told me they don’t have it and I had to wait another five weeks. I responded that I cannot wait for five weeks as I have to work. However, the staff said this is not their problem. I told them if I was given notice of the waiting time I could look for alternative options. When we were communicating, a lady staff came to me and told me I cannot raise my voice when I had not raised it by a decibel. I told the lady, I am talking calmly with the person who was dealing with me, nothing to do with her. Abruptly, she got upset and told me to leave? I told her I am here to ask why I had to wait two weeks and could not receive my goods for the refund but she started to yell at me and attempted to kick me out. I requested to talk to the supervisor, when the supervisor came he immediately started the conversation by shouting at me and assaulted to me with his 6-7 staff on top of this. I had no choice and requested the police to come and sort the matter out and refund my money. Obviously, I had to involve customer service and literate my concerns but they also useless, blaming me that I was rude the lady staff which I reiterate, I was not. If they have cctv they could check it. After I received an email from customer service I don’t know why I remember this proverb “BIRDS OF A FEATHER FLOCKED TOGETHER”
I will never ever do any business with them again. It’s a shame that per year I was sending at least 3-4 customers. I will never do that again. Definitely do not come to this place.

Great welcome, complimentary coffee and private workspace provided. Good communication throughout. Excellent service. Can’t fault it.

I recently bought a BZ4X Toyota which was on 30/09/2024 at Jemca Croydon. I was promised by Jemca that British Gas would be supplying and connecting the EV home charger for free of cost within a month which has not happened until now.

I have tried all avenues, contacting BG on several occasions, but they have been unable to resolve my issue as the installation has been given to a 3rd party to complete the job. When i contacted the 3rd party, i was told that they were unable to help due to shortage of staff. When i had my Toyota Rav4, I was using only £60 of petrol monthly. At present, i am using £ 45 pound weekly to charge my car. People say that you will save money by using an electric car; however, this experience has been negative. I contacted the Sale Manager at Jemca and i was given a phone number to contact Customer service someone called Lily, since i have sent her requested details, i have not heard from her. I would urge people not to rush and buy electric car until you Jemca makes it clear when the EV charger will be installed. It has been nearly 3 months and nothing has happened yet. I was given a date when on of the so-called engineer came from the 3rd party to install the EV Charger a month ago, but he failed to complete the job because his other colleague did not turn up. The service in the garage and showroom are excellent, but Jemca has given all his EV contract to British Gas who has failed to install an EV charger due to short of staff. I have all my bills to prove how much i have been spending to charge my BZ4X weekly and all the emails too.

I bought my car in for MOT and it failed as I had damaged the bumper which made it dangerous to drive. I was told it would take x5 days for a quote for the damage, hence I would be without a car. Then Christine came in. I received a quote within a few hours, she booked my car in to be fixed, and organised a hire car. I am really impressed by her ability to 'get everything done' efficiently and quickly. Christine is a lovely person. She is warm and reassuring, especially when my stress was evident. Christine I thank you so much for all your help. I am truly grateful

Sallie the receptionist, very helpful, knowledgeable and polite. Nothing seemed to be too much trouble for her, a credit to the company.

Amazing customer service. Friendly and professional staff. Appointment booking was instantly confirmed with follow up email. Great communication regarding appointment the day before. Overall very satisfied and definitely recommend their services.

Good Customer service at Jemca Toyota Bracknell

Suzanne front of house
Charlotte Service Manager
Tara Mccarthy Renewals
Mark Ellis Business Consultant
The whole Jemca team

Every member of staff seems to really care about your experience.
I have been a customer at Jemca Bracknell for a good few years and have never had a bad time at the branch.

Very welcoming and informative team at Reception. However my vehicle was in for a recall, I was advised on the phone prior to arriving that the part for the recall would not need to be paid for. However I was given a list of over 10 components that would need to be replaced to get to the recalled part. This came to a cost of over £1000 !!

Sally was a star. Extremely helpful.

Muks and Dee have been brilliant very friendly and welcoming thank you for all your help.

Sanjiv our sales executive was outstanding. A real credit to your company. Explained everything in detail when purchasing our new car. Really did go that extra Mike for us. Would definitely recommend him. Also Cloe was very helpful when dealing with the finance. Last but certainly not least Dee was also lovely. Thank you Jemca. This is the second purchase from you and service was exceptional again. Thank You

Dee and shakil are fantastic thanks so much for your help

Sanjiv and Dee very helpful will be back in a couple of years for our next Toyota thank you both so much.

Fantastic friendly service. Greeted by Dee on arrival and was helped by KD. Many thanks Toyota!

Really great customer service from Dee and patience of a saint from Mukesh - made the whole experience very enjoyable friendly and professional. Mukesh was fantastic and we immediately knew we made the right decision going with Toyota Jemca.