Jemca Toyota Croydon Reviews 

Treated well..plenty of coffee while you wait...repeat customer so that says it all really...staff all helpful as always

The Sales team at Jemca Edgware are truly awful.
Went to purchase a used (71 plate) car for my wife.
Was going to pay fully in cash.
They told us there was an option to pay back using 0% option. Took up the option, but it did not work since we had recently moved house and you had to be at the same address for a minimum period of time. By this time they had taken a £500 deposit to secrure the car for us.

Cut a long story short we ended up not purchasing the car. Asked them for a retun of my deposit and was told that i need to send an email confirming the return of the deposit. Also told that if they got the email before Mid-day, then they would return the deposit on the same day.

I sent the eamil around 9.30 am, but suffice to say, the deposit was not returned. Numerous phone calls to dealer did not resolve the issue of the deposit return.

Eventually i raised it as a mechant dispute with my bank. They also raised it as a mechant dispute with visa (i had paid the depoist with my debit card). When Barclays contacted the account department, the account department contacted the indivual in the sales department and then he rang to say he wanted an email from my wife, since she was the person who was going to purchase the car. My wife sent te emal and finally we got our deposit back after a few days.

From that day, i made a promise never to go back to Jemca Edgware Road.

My wife eventually bought a 72-plate Yaris from Toyota Watford.

I wonder how Toyota Japan would react to the way that the sales team treats their customers.

I even raised this a compliant with Toyota UK. I got a case number and the response that Jemca Edgware would investigate and contact me. No one ever did.

This experience happened in Jan 2022. I had forgotten that i could leave a review for other people who might have the misfortune to deal with Jemca Edgware Road.

Great service, friendly staff. Free tea, biscuits and WiFi while you wait.

We have just bought a Yaris from Jemca Enfield and were really pleased with the service from the team. Very efficient and would definitely go back.

1 ss class service brought my new chr from there
Jo the salesman was the most helpful
Person talked me through the experience
When I collected the car fully explained everything on the car
Great customer service
Ps the coffee is nice as well
Highly recommended

Booked my car for service 8.30 am sidcup Toyota dealer,hoping to finish the service on time, came back to collect the car lunch time still not touched the car . Told the customer service I’m waiting for the car , they made me to wait over 5hours costumer service hopeless take it or leave attitude never come back to this place. Don’t care about the customer inconvenience. Awful customer service wasted my whole day. Why they ask mr bring the car 9am and took whole day to do the service don’t care about costumer over booking just keen taking maximum profit . Local garage much better service than these people and much cheaper not worth it what I paid

Update

spoke to the manager today I was told the video evidence broken don’t have one also my windscreen liquid empty because it’s got air pockets in the tank what joke this place 😂

Receptionist was lovely, service technician was very professional and helpful.

Absolutely disgusting service from Toyota Jemca in Enfield. Avoid AVOID management there is terrible not helpful. I had my car serviced and MOT last week dropped it of at 6.30am before I went to work, called at 2pm car wasn’t touched yet, went at 4.30 wasn’t ready waited around until 5.30 when it was ready the receptionist came out and gave me car keys wasn’t explained anything that’s done in the car. Wanted a service history was told my car was so old that the app won’t be able to download on my phone. I only bought the car last year!!!
The service there is just bad no one ever gets back to you. Run for your life from that place.

In short:
Not a real Toyota dealership, its a franchise so if you contact Toyota for complaints, they wont do anything about it.
Lied about my full service, barely did any of the service on the list.
Sent out my car without topping up any of the fluids including the brake fluids. And sending out a dangerous car out on the public road.
Also has fake positive reviews on Google maps.

Long story:
Very dangerous dealership. Not only did they not carry out my car's full service such as oil filter, top up of fluids, etc, they took my money without consideration on how much I paid for the full servicing.
Barely after a few days taking the car away from them, it started to develop problems. Lots of loud noises coming from the tires. There were no serious advisories according to the mechanics video I was given, but did say on the video the brake pads were half worn but in reality, they were completely worn out. Imagine getting a handbrake warning light in the middle of the motorway. Thats the worry no one should go through.

I then took my car to a local garage to get the problem solved. Only to find the carnage that was involved….They didnt any of the basics top up fluids. We also investigated the brakes, only to find the true culprit was, the brake fluids and one of the brake pads were completely worn.

I emailed their customer services who said it was the age of my car that was developing that noise and said they stand by their fake work that they didnt do.
The audacity to hear someone coming back to you saying, it was the age of the car. But we know, no one at Jemca Enfield even barely touched the car.

So not only are they cunning thieves, they also dont want to take ownership.

Do yourselves a favour, avoid this fake Toyota dealership. And stay away from my car!

Our sale assistant Richard, made our whole process of buying a car very easy for us. He treated us like family and helped us every step of the way. Providing us with all the information we needed and made the exchange as smooth as possible. I would definitely recommend Toyota jemca sidcup, and having Richard as your sales assistant. Everyone down to the managers were amazing. They will definitely be with us every step of our journey with our new car.

I don't usually do reviews but Jemca Toyota Sidcup deserves it. This is the third car I've bought from them. This time it's a New Chr Plug-in GR Sport 2.0. The car is beautiful, stunning looking. The interior looks expensive, beautiful seats, large screen. Smooth driving. You feel safe to drive in the motorway, in the city, everywhere because in terms of safety it has everything, you name it it's there. For this, even if it's a 2.0 car, I feel safe for my son as a young driver to drive it. The staff at Jemca Sidcup are always welcoming, kind and professional, sale and after sale. Especially Nico, I always ask for him. He is kind, patient and professional. From the test drive to the purchase everything always goes smoothly. He is always available for any request, very patient in explaining the instructions. His enthusiasm, his professionalism, his explanations convinced me to buy the New Chr. I advise anyone who wants to buy a car to first visit Jemca Sidcup

I got my Brand new Aygo x Pure with Jemca Sidcup.
Mark was great and so helpful . Love my new car and Mark made it easy.
So glad I stuck with Mark again and this is my second Aygo with Jemca Sidcup in which Mark also helped me 5 years ago.

I always get the best service from Jemca Toyota in Sidcup. Unfortunately due to an accident I had to get a new car and Andy Carpenter is my go to. The car I bought was right there in the showroom because he listens and delivers and I’m so happy he found exactly what I wanted. I was very impressed. Thank you Andy, your service is 100%

Excellent customer service and above and beyond help by Solomon Jarra and Sallie Brown at Jemca Reading

Jemca Sidcup. My experience from start to finish was exceptional. I was kept informed every step of the way. Collected my BZ4X on the 12th of September 2024. Joe the salesman was very knowledgeable. Highly recommend. Thanks

We selected Jemca Croydon to purchase our first vehicle in UK. I met raza there and he helped me a lot to find our first vehicle which suits to our budget and requirements. He helped me to clear the finance process and answered to all my crazy questions very patiently. Finally we got our car and after the purcase he helped me a lot to sorted out some isuues I had. I would like to highly recommend Jemca (Toyota) Croydon if you want to go for a smooth, hazel free vehicle transaction.

Smooth experience from delivery to collection with a very thorough and professional breakdown of work completed and anything to note about my car. In a phrase, the quality of service is second to none.

Disappointing Customer Service - subscribed national servicing plan for my car from them and being advised that the policy detail issued from Emac. However, didn't receive any policy detail. Contacted their CS representative few times but somehow they're actively helping. Confirmed me that the info has been passed to Emac and asked me to contact Emac directly. If I need to contact Emac and resolve the issue myself, why do I still need Jemca CS team for helping on the servicing subscription? What their CS is going to assist?

Requested for tyre replacement availability and got replied that the availability info will be returned but not hear anything as promised. It's disappointing.

Good service

Lovely and very friendly service