Jerusalem Sandals Reviews 2,736

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality, noting the soft, supple leather and excellent workmanship that feels comfortable right out of the box. Many find the sandals to be incredibly comfortable, providing immediate arch support and cushion, with some even reporting relief from conditions like plantar fasciitis. The customer service is consistently described as highly personal, efficient, and pleasant, with representatives being very helpful and responsive. Reviewers also appreciate the fast delivery, with many orders arriving sooner than expected. However, some customers experienced issues with order accuracy, receiving incorrect sizes or colors, or finding the fit to be too small or narrow. A few other people also felt that the quality of some products was not as expected, mentioning thin or stiff leather, uneven dye, or low-quality buckles.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, frequently praising the high-quality materials, especially... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional and amazing experiences.... See more

Order

Consumers have mixed experiences with the ordering process, with many finding it easy and praising quick... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price point compared to other sandals on the market. Quality craftsmanship. The leather is soft and supple. There was no breaking in period. True to size. I bought the Daniel fisherman sandals i... See more

Rated 5 out of 5 stars

I had fit issue, but I wasn't sure if the sandal fit should be very loose. I talked to customer service and he assured me they should not be loose. He helped me shop for an alternate style since the G... See more

Rated 5 out of 5 stars

Give them 3-4 days of break-in period and you will LOVE them as much as I do! I ordered EU size 38, typically I wear 7 1/2 in sandals. They fit perfectly. The Honey color is a beautiful, neutral brown... See more

Rated 5 out of 5 stars

The sandals fit perfectly and look and feel great on my feet! I haven’t gone for a long walk in them yet, but the 20 or so minutes I spent walking in them indoors were quite lovely; they really felt j... See more


Company details

  1. Shoe shop
  2. Fashion accessories shop
  3. Handbags Shop
  4. Leather Goods Shop

Written by the company

Jerusalem Sandals started on the boardwalks of Venice Beach, but today walk the runways of New York City, the metropolitan areas of Japan, the style meccas of Korea to even catching the eyes of fashion capital, Milan. While these beautiful, handcrafted sandals are sought throughout the world, their story begins in a message of peace, where the brand bridged the gap between two conflicted countries; Israel and Palestine. Two Jewish-Arab families on either side with varying backgrounds and views, partnered to revive a style from the past and innovate them for today’s fashion forward culture. Jerusalem Sandals is not only a brand that has ignited the fashion world, but a testament to what people can accomplish when they harmoniously come together.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The quality is great

The quality is great. I've bought 5 pair for me and one for a friend over the years. I've had people walk up to me and ask where I bought them. Im very pleased with my sandal.

19 March 2026
Rated 3 out of 5 stars

Service was excellent

Service was excellent. However I had to re-order sandals, the fit was “off.” Too small. And I used the AI “shoe size” program! Oh well I eventually got what I wanted.

25 March 2026
Rated 3 out of 5 stars

Like the product

Like the product, however, the shipping took longer than expected. I followed up many of times and luckily I was able to get a replacement item, but wasn’t a fan of the repeated follow up, so other than that product is great. Comfortable out of the box. Looking forward to a purchase for my dad.

25 March 2026
Rated 1 out of 5 stars

I bought 2 different colors of the…

I bought 2 different colors of the sandal. Both were equal too wide. I used the red pair because I love the color so much to try your directions to wet them, dry and wheat them to soften them. It did not shrink them. I tried again the next day and this time after wetting them I just had them dry without wearing them. This did not work either. That is why I did not notify you sooner. I would like to return the brown ones but I am going to keep the red ones in hopes as I wear them they will form to my foot. I have purchased 2 other pairs from you and I love them. I am 70 yr old and have been a lifelong Birkenstock wearer.

25 March 2026
Rated 5 out of 5 stars

The sandals break in easier

The sandals break in easier, well easier than the Solomon ones, I used to oil on them and made a longish walk. Very stylish
I do fear they aren't as robust as the Solomon ones so well see

23 March 2026
Rated 5 out of 5 stars

Absolutely 💯 beautiful

Fast delivery, comfortable, nice looking..plus homemade and from Jerusalem. But they are so comfortable wearing and real leather. Plus cant wait until really broken in.

23 March 2026
Rated 5 out of 5 stars

Great product and easy to buy

Easy to buy, paid the little extra to make potential returns easier. I used the online picture of my feet to size them and it came out perfect.

The shoes are really well made. The leather is a bit stiff out of the box so I soaked them in warm water and wore them until dry. Then I used neatsfoot oil and they are very comfortable now. Like I've owned them many years.

Thanks

23 March 2026
Rated 5 out of 5 stars

I love these clog slip-ons

I love these clog slip-ons! Very comfortable. They seem to run small, so if in doubt order the next size up. I wear a 13 in Merrill’s, and a 14 Jerusalem Sandals fit me perfectly.

20 March 2026
Rated 5 out of 5 stars

Very comfortable

Comfortable and reasonably priced for being hand-made. Delivered to my door in a short period of time. I would recommend this product to anyone looking for leather sandals.

5 March 2026
Rated 3 out of 5 stars

Excellent value for the price

Excellent value for the price. These sandals are handcrafted from high-quality leather, offering a premium feel throughout. With only leather touching your feet, they provide a uniquely comfortable and satisfying experience—far superior to typical foam or cork footbeds.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Placed an order and received it promptly. Unfortunately the wrong size sandal . Returned them and received my order back with the correct size a day earlier than expected . Very pleased with my purchase.

19 March 2026

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