Great price point compared to other sandals on the market. Quality craftsmanship. The leather is soft and supple. There was no breaking in period. True to size. I bought the Daniel fisherman sandals i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had fit issue, but I wasn't sure if the sandal fit should be very loose. I talked to customer service and he assured me they should not be loose. He helped me shop for an alternate style since the G... See more
Give them 3-4 days of break-in period and you will LOVE them as much as I do! I ordered EU size 38, typically I wear 7 1/2 in sandals. They fit perfectly. The Honey color is a beautiful, neutral brown... See more
The sandals fit perfectly and look and feel great on my feet! I haven’t gone for a long walk in them yet, but the 20 or so minutes I spent walking in them indoors were quite lovely; they really felt j... See more
Company details
Written by the company
Jerusalem Sandals started on the boardwalks of Venice Beach, but today walk the runways of New York City, the metropolitan areas of Japan, the style meccas of Korea to even catching the eyes of fashion capital, Milan. While these beautiful, handcrafted sandals are sought throughout the world, their story begins in a message of peace, where the brand bridged the gap between two conflicted countries; Israel and Palestine. Two Jewish-Arab families on either side with varying backgrounds and views, partnered to revive a style from the past and innovate them for today’s fashion forward culture. Jerusalem Sandals is not only a brand that has ignited the fashion world, but a testament to what people can accomplish when they harmoniously come together.
Contact info
Kester Ave 5924, 91411, Van Nuys, United States
- Support@jerusalemsandals.com
- jerusalemsandals.com
4.4
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 24 hours
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Jerusalem Sandals is a well-known shoe…
Jerusalem Sandals is a well-known shoe store brand that has gained strong popularity among customers for its high-quality, handcrafted footwear. According to its profile on Trustpilot, the brand holds an impressive rating of 4.5 out of 5 based on thousands of reviews, which reflects a generally positive customer experience.
One of the most appreciated aspects of Jerusalem Sandals is the quality of its products. Many customers highlight that the sandals are made from genuine leather and are carefully handcrafted, giving them a unique, durable, and premium feel. The designs are simple yet stylish, making them suitable for both casual and semi-formal use. Comfort is another strong point, as many users report that the sandals become more comfortable over time as they adjust to the shape of the feet.
In addition to product quality, customer service also plays an important role in the brand’s reputation. The company is noted for responding to around 69% of negative reviews, usually within 24 hours. This shows a level of commitment to addressing customer concerns and improving overall satisfaction. Quick responses help build trust and demonstrate that the company values feedback.
However, like any business, Jerusalem Sandals is not without criticism. Some customers have mentioned issues related to sizing inconsistencies and delivery delays, especially for international orders. A few reviews also indicate that returns or exchanges can sometimes be a slow process. While these concerns are not widespread, they are worth considering before making a purchase.
Overall, Jerusalem Sandals appears to be a reliable and reputable footwear brand with a strong focus on craftsmanship and customer satisfaction. Its high rating on Trustpilot, combined with mostly positive feedback, makes it a good choice for those looking for durable and stylish leather sandals. With slight improvements in logistics and sizing accuracy, the brand could further enhance its customer experience.
18 March 2026
Unprompted review
My Third Sawyer Clog Pair
My Sawyer clog sandals are the most comfortable clogs I have ever purchased. I just purchased my third pair.
I won’t buy any other brand.
3 March 2026
My Favorite Summer Footwear
Excellent value for the money. The sandals are handmade of high quality leather. My feet only touch leather, which has a feel that is different and more satisfying that other sandals with foam or cork foot beds. The sandals are stylish and have a very stylish appearance that exudes quality.
3 March 2026
Look good, need to break in
I really like the look of the sandals. I didn’t expect them to need as much breaking in time but I will definitely enjoy them!
23 February 2026
Bad but you don’t give me the…
Bad but you don’t give me the possibility to return it my item
23 February 2026
Reply from Jerusalem Sandals
Hello Henock,
We’re sorry to hear about your experience. We’re not sure why you got that impression, as we do offer no-hassle and easy returns for our customers.
To process a return or exchange, please simply use our return portal here:
https://jerusalemsandals.com/apps/redo/returns-portal/login
If you have any difficulty using the portal or need assistance, please let us know and we will be happy to help you complete the return.
Thank you.
I’ve always had a great experience from…
I’ve always had a great experience from several years of buying these sandals and I’ll always buy new ones. They’re a great quality and a good price. Thank you so much for your business!!!!
2 March 2026
Love my red sandals
Love my red sandals. Can not wait to show them off in a few months!
20 February 2026
Amazing and wholesome
26 February 2026
The products are incredible quality
The products are incredible quality, the service is amazing and the shipping is quick.
25 February 2026
High quality material and workmanship.
19 February 2026
Beautiful workmanship
25 February 2026
The shipping experience was not good
The shipping experience was not good. The product took much longer than it should’ve to be received by me however, once I receive the shoes, it was like heaven those shoes are the most comfortable shoes. I’m a Birkenstock woman but I have to tell you I loveI love my new favorite shoes. They are the most comfortable shoes I’ve had in a long time. I have plantar fasciitis and I truly recommend those shoes for anyone that suffers with that I will be buying my second pair very shortly.
23 February 2026
BAD NEWS
BAD NEWS, JS Clogs Arrived with a stain/discoloration/ imperfection on the top toe area of the right foot side.
Fit was spot on, $130 dollars for inside the house slippers is a waste of money. We wont be buying anything from JS in the future we learned our lesson.
23 February 2026
Reply from Jerusalem Sandals
Dear Jospeh,
We’re very sorry to hear about your experience and truly apologize that the clogs arrived with an imperfection. All of our sandals go through a quality control inspection before shipping, so we’re disappointed to hear that something like this may have slipped through.
We stand behind our products and want to make this right. We offer a 30-day return or exchange through our return portal, and our support team would be happy to help resolve the issue for you. Please contact us at support@jerusalemsandals.com so we can assist you with a replacement or return.
Thank you for bringing this to our attention, and again we apologize for the inconvenience. We appreciate the opportunity to make it right.
Timely delivery and the sandals are…
Timely delivery and the sandals are really nice,well made.
23 February 2026
Most comfortable shoes I have ever…
Most comfortable shoes I have ever worn, including my Birkenstocks.
23 February 2026
The most comfortable shoe I look…
The most comfortable shoe I look forward to slipping my feet in them every single time
....bought 2 colors of same sandal
23 February 2026
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