Jessica Flinn Fine Jewellery Reviews 

126
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, making the selection process pleasant and unpressured. Many highlight the excellent customer service, noting quick responses and a personalized approach that helps translate their vision into reality. People are delighted with the stunning quality and unique designs of the products, often describing their rings as beautiful and perfect. The service is efficient, with timely deliveries and repairs. Reviewers appreciate the welcoming, stylish showroom, offering a pressure-free environment for choosing items. Many express high satisfaction and strongly recommend the company for its quality and outstanding customer care.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing delight over the beauty and quality of... See more

Staff

Customers had positive experiences with staff, consistently praising their welcoming, helpful, and patient... See more

Service

Users describe positive interactions with service, consistently highlighting the staff's welcoming, helpful,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the beautiful and stunning... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the attentiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amy (who's been helping me through this entire thing) has been more than helpful. Constant check ups, updates and general leap towards getting my engagement ring sorted! I've only got the 3d printed v... See more

Rated 5 out of 5 stars

Our experience was phenomenal. Can not recommend Jessica Flinn enough. They were extremely accommodating and knowledgeable. They were quick to respond to emails and very helpful when we visited the... See more

Rated 5 out of 5 stars

Fantastic experience. Showroom is easy to find. Staff were really welcoming and very helpful and patient when we were trying to decide what we wanted. Rings arrived through the post very quickly and l... See more

Rated 5 out of 5 stars

I bought my wedding ring from Jessica Flinn, and I adore it! We found it very useful to visit the showroom in person, and both over email and in person, everyone was very friendly and knowledgeable.... See more


Company details

  1. #42 of 89 best companies in Jewellery Designer
  2. #66 of 112 best companies in Jeweller
  3. #21 of 29 best companies in Jewellery Repair Service

Written by the company

At Jessica Flinn Fine Jewellery, we're here to do jewellery differently. We're engagement and wedding ring specialists with a flare for unique designs and one-of-a-kind gemstones. Create bold, unique pieces that are unapologetically you. Break the mould, rock the boat, shake things up. Join us in our pledge to create a jewellery industry where diversity, inclusion and empowerment are the norm.


Contact info

4.8

Excellent

TrustScore 5 out of 5

126 reviews

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Replied to 50% of negative reviews

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4.8

All reviews

(126)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful rings and great service

I bought my wedding ring from Jessica Flinn, and I adore it! We found it very useful to visit the showroom in person, and both over email and in person, everyone was very friendly and knowledgeable.

Also, the selection of shaped women's rings in particular is amazing! The men's selection is also better than what you'd get at any highstreet chain store, and they have many different price points.

4 September 2025
Rated 5 out of 5 stars

Flawless Experience and a Breathtaking Ring

Choosing a custom ring design can be a daunting process, but the team at Jessica Flinn Design made it an absolute dream from start to finish. I went in with a reference image and some ideas, and they took the time to truly understand not just what I wanted, but who my fiancée and I are as a couple. This personalized approach was evident in every step of the process.

From the initial consultation to the final presentation of the ring, the experience was completely faultless. They have an incredible ability to listen and translate a vision into reality. The final product was a breathtakingly beautiful ring that perfectly captured everything we talked about. It's more than just a piece of jewelry; it's a testament to their exceptional craftsmanship and dedication to their clients. I can't recommend them highly enough.

29 July 2025
Rated 5 out of 5 stars

Amazing service for a bespoke designed engagement ring!

Reached out to use the custom design service for an engagement ring for my partner and Jessica Flinns team were fantastic throughout the process. Grace promptly organised a call to talk through the design and was great with advice on gemstones, Gold types and all the details of the design, providing mock ups for the ring to help visualise it. They kept me well informed on the progress of the build and were clear on the pricing structure. The ring itself was delivered safely in beautiful packaging and a lovely box for safe keeping, looking exactly as visualised! Could not recommend Jessica Flinn enough for special, beautiful jewellery

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Best experience we could have.

We searched and searched for the 'perfect' ring and just couldn't find it until we saw a fb ad for Jessica Flinn!! All the way to Sheffield, from Bristol, and it was so worth it. We have just received our two rings for our wedding and we couldn't be happier. The bride's ring was custom made to fit around the engagement ring and it is perfect. Beautiful detail and quality. Wonderful staff and quick to answer queries. Would recommend without hesitation.

21 May 2025
Rated 5 out of 5 stars

They're very good at what they do..

All the team at Jessica Flinn create lovely jewellery with a friendly and knowledgeable approach.
They gave me different designs as per my request and once I'd decided and after a few weeks they delivered me the most beautiful ring.
My wife was over the moon! She really loved it and can't stop looking at it.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

The lovliest people!

The team at Jessica Flinn are just incredible, I cannot Thankyou them enough for all their help. They helped my husband pick the perfect ring and have been amazing ever since. It is some of the best customer service I have ever experienced and all the girls I have spoken to are just so lovely. Their rings are beautiful and I would 100% recommend them to anyone! Thankyou all so much!!!!!

18 June 2025
Unprompted review
Rated 5 out of 5 stars

10/10

The most incredible, beautiful bespoke ring of my dreams! My partner picked out a stunning salt and pepper diamond ring for me - it’s more beautiful than any ring o could’ve imagined. Thank you Jessica Flinn Fine Jewellery ✨

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Ring

The ring was absolutely beautiful and the service was great. The customer service was great, they responded to me within a day and were very helpful. Special shout out to Katie and Amy.

15 May 2025
Rated 5 out of 5 stars

I don’t know what more you could want.

The communication was excellent while we were working out the design for the engagement ring; quick, friendly, very helpful and patient when I was being particular.

I did everything online and with the communication, information and photos/videos provided or available on request, despite the amount of money in play, I never had any doubts or dips in confidence throughout the process.

The ring itself is beautiful, I’m very happy with it and so too is my now fiancee.

The packaging on the delivery is discreet, you wouldn’t know who it is from or what it is.

Closest things I can think of for points of improvement and the first one may be something I missed, but I don’t remember receiving any communication while it was being made to update me on the timeline for delivery. I made the final payment, was told 6-8 weeks, and then a month later I got a message saying it was being delivered tomorrow. I wanted to be home to receive it and fortunately with my work I could WFH on short-notice, but if not I wouldn’t have had chance to plan for it. The second point and I don’t know if this is even within the companies control to do anything about and it won’t be specific to Jessica Flinn, is that my partners social media feed was flooded with adverts from the company and of their engagement rings specifically (we don’t share any accounts, devices or email addresses) and she clocked on that I was buying a ring and where I was getting it from.

I would definitely recommend Jessica Flinn though and we’ll be looking at going to their other site for our wedding bands, considering another company after this experience would feel like a waste of time.

16 April 2025
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Jacob, thank you so much for your lovely review! Your feedback has been really insightful, and we're really grateful for your thoughts! We are going to look into how we can offer more flexible postage options, and we are already looking into how best to offer progress updates, which we're hoping to roll out asap! Thanks again, and we're looking forward to working with you again when you're ready for your wedding rings!

Rated 5 out of 5 stars

The process was seamless and the rings…

The process was seamless and the rings turned out exactly as we envisioned them! Great customer service!

1 April 2025
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Paula, it's been wonderful to help create your wedding rings! Thank you so much for your review!

Rated 5 out of 5 stars

Grace did an amazing job sourcing the…

Grace did an amazing job sourcing the perfect stone for the most beautiful ring - fantastic experience can’t recommend highly enough !

26 April 2025
Unprompted review
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi James, Grace thoroughly enjoyed working with you too! Thanks so much for your review!

Rated 5 out of 5 stars

Fantastic start to finish

The whole team at Jessica Flinn were fantastic when I was looking to design a bespoke engagement ring. From start to finish, they were attentive and nothing was too much trouble. The choice of rings were stunning, and it was amazing to be able to add my own touch to create something truly unique.

26 April 2025
Unprompted review
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Ben, it was a real delight to work with you to create your beautiful ring, and thank you so much for your kind words!

Rated 5 out of 5 stars

5 star!

Would absolutely recommend using Jessica Flinn Fine Jewellery!! I went with a custom bespoke ring and from start to finish the experience was above and beyond! Can not fault a single thing. All staff are incredibly knowledgeable, polite and could not do more for you.

26 March 2025
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi S, thanks so much for your lovely words! Our team really enjoyed working with you on your design, and we'd be delighted to work with you again if you ever need some more sparkle!

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. From first point of contact, to designing the ring, to picking up the ring it was flawless. The team were amazing in helping me create the right ring. Couldn’t recommend JF enough!

13 March 2025
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Jack, thanks so much for your review! We enjoyed working with you, and hopefully we'll be able to help you out with any future jewellery needs!

Rated 5 out of 5 stars

Beautiful ring and excellent customer experience

My fiance and I had a ring designed for me through the Jessica Flinn custom service. Throughout the process (from our appointment at the showroom to receiving the ring) Grace was so friendly, knowledgeable, and helpful that we felt completely at ease. We've ended up with a beautiful ring that was exactly what we were looking for.

20 March 2025
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Emily, thank you so much for your kind review! Grace thoroughly enjoyed working with you, and we hope you love wearing your ring x

Rated 5 out of 5 stars

Amazing experience!

My partner and I went into Jessica Flinn Fine Jewellery not knowing anything about engagement rings! We worked with Alana who was so amazing! She was so knowledgeable and made the experience so much fun! If you want the best service and products go see Alana at Jessica Flinn Fine Jewellery!

3 April 2025
Unprompted review
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Lauren, we're so thrilled that you had the best time with Alana! Let us know if there's anything else we can do!

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