Jessica Flinn Fine Jewellery Reviews 

126
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, making the selection process pleasant and unpressured. Many highlight the excellent customer service, noting quick responses and a personalized approach that helps translate their vision into reality. People are delighted with the stunning quality and unique designs of the products, often describing their rings as beautiful and perfect. The service is efficient, with timely deliveries and repairs. Reviewers appreciate the welcoming, stylish showroom, offering a pressure-free environment for choosing items. Many express high satisfaction and strongly recommend the company for its quality and outstanding customer care.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing delight over the beauty and quality of... See more

Staff

Customers had positive experiences with staff, consistently praising their welcoming, helpful, and patient... See more

Service

Users describe positive interactions with service, consistently highlighting the staff's welcoming, helpful,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the beautiful and stunning... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the attentiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amy (who's been helping me through this entire thing) has been more than helpful. Constant check ups, updates and general leap towards getting my engagement ring sorted! I've only got the 3d printed v... See more

Rated 5 out of 5 stars

Our experience was phenomenal. Can not recommend Jessica Flinn enough. They were extremely accommodating and knowledgeable. They were quick to respond to emails and very helpful when we visited the... See more

Rated 5 out of 5 stars

Fantastic experience. Showroom is easy to find. Staff were really welcoming and very helpful and patient when we were trying to decide what we wanted. Rings arrived through the post very quickly and l... See more

Rated 5 out of 5 stars

I bought my wedding ring from Jessica Flinn, and I adore it! We found it very useful to visit the showroom in person, and both over email and in person, everyone was very friendly and knowledgeable.... See more


Company details

  1. #42 of 89 best companies in Jewellery Designer
  2. #66 of 112 best companies in Jeweller
  3. #21 of 29 best companies in Jewellery Repair Service

Written by the company

At Jessica Flinn Fine Jewellery, we're here to do jewellery differently. We're engagement and wedding ring specialists with a flare for unique designs and one-of-a-kind gemstones. Create bold, unique pieces that are unapologetically you. Break the mould, rock the boat, shake things up. Join us in our pledge to create a jewellery industry where diversity, inclusion and empowerment are the norm.


Contact info

4.8

Excellent

TrustScore 5 out of 5

126 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(126)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

STUNNING custom Tilly design

I ordered a custom Tilly ring and the service beginning to end was amazing. I got my ring back in great time and the quality is off the charts. Will recommend to everyone I know!

12 March 2025
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Reply from Jessica Flinn Fine Jewellery

Hi Megan, thanks for your lovely review! We're so pleased that you love your Tilly ring, and we'd love to work with you again if you ever need another piece of jewellery!

Rated 5 out of 5 stars

Alana and Grace are excited for you!

Alana and Grace have been really invested in helping me find the engagement ring of my dreams. During our first consultation, they took the time to get to know me and my fiance. Then they sourced stones that matched the colour that I wanted. I am so excited to collect my ring!!

12 March 2025
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Reply from Jessica Flinn Fine Jewellery

Hi Hannah, we're so delighted that you had a great experience with Alana and Grace - they really are the dream team! We can't wait to see your ring on your finger, and we hope you love it!

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. They were really helpful and gave advice. They were also really patient. Looking forward to seeing the final result.

25 February 2025
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Reply from Jessica Flinn Fine Jewellery

Hi Mark, thanks so much for your kind review! Olivia really enjoyed working with you, and we can't wait for you to see your ring!

Rated 5 out of 5 stars

Amazing

So in love with my ring, it's literally perfect!

13 February 2025
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Reply from Jessica Flinn Fine Jewellery

Hi Amy, thank you so much for your kind review! We hope you enjoy wearing Cordelia, and let us know if there's ever anything else we can do for you!

Rated 5 out of 5 stars

100% Experience.

Responded to every aspect of what was asked in designing an engagement ring for me. Responsive and attentive on every aspect.
Will highly recommend to anyone searching for that perfect ring to use jessica Flinn Jewellery.

19 February 2025
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Reply from Jessica Flinn Fine Jewellery

Hi Kyle, thank you so much for taking the time to leave a review! The ring we made for you is absolutely stunning, I'm so glad we were able to help you get just what you wanted! If there's anything else we can help with in future, please don't hesitate to reach out, and if there are any pictures you're happy to share with us of the ring and its lucky recipient, we'd love to see them! Thanks again, Amy

Rated 5 out of 5 stars

Greatest Experience

I had the best experience with Jessica Flinn. I was lucky enough to be designing my engagement ring with my partner; we went to the show room to try on some rings. I explained what kind of style I liked and the first ring they pulled out was the perfect style. Then they helped me pick out a perfect stone and ahead we went!
Their communication was great the whole way through, and I actually have the ring sooner than I expected! I also changed from having the ring delivered to going to pick it up and they were super flexible.
I can't wait to come back and get my wedding ring in the future!

22 January 2025
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Reply from Jessica Flinn Fine Jewellery

Hi Samantha, thank you so much! We loved working with you and creating your beautiful Laurel, and we're so glad the stunning Padparadscha finally has a loving home! Looking forward to seeing you again in the future for wedding rings 😊

Rated 5 out of 5 stars

Wonderful experience and fantastic service

Amy at Jessica Flinn made the experience of designing my wedding band fantastic. I had a few rough ideas but wanted some help and guidance on which direction to go in, to match the engagement ring my fiancé designed with Jessica Flinn. Amy interpreted my ideas so well and presented options that I struggled to choose between. Thank you for making it so wonderful!

13 February 2025
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Reply from Jessica Flinn Fine Jewellery

Hi A, thank you so much! It was really lovely working with you and I'm really excited to see your ring stack in all its glory when your Cleo is ready! Feel free to check in for an update over the next few weeks if you can't contain your excitement! Thanks again, Amy

Rated 5 out of 5 stars

The JF team are great :)

The JF team were so prompt with getting in touch and understanding my needs. Amy was amazing from start to finish in providing bespoke design services and trying to understand what I wanted and also giving her personal preference/feedback. Olivia was also great in finalising the design and payment etc. Overall a great team and looking forward to recovering the ring :)

13 February 2025
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Reply from Jessica Flinn Fine Jewellery

Hi N, thank you so much for the lovely review! Super excited to see your design come to life, it's going to be stunning! Your future fiancé is going to be over the moon! If you're happy to share, we'd love to see proposal pics when the time comes! Anything else we can help with in the coming weeks while your ring is being crafted, don't hesitate to get in touch. Thanks again, Amy

Rated 5 out of 5 stars

Perfection!

Couldn’t have asked for more! The whole team were so so helpful from start to finish. We’re thrilled with my engagement ring, our wedding rings and the custom necklace!

13 February 2025
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Reply from Jessica Flinn Fine Jewellery

Hi K, thank you so much for your review! We loved working with you and if there's ever anything else we can do, please don't hesitate to reach out!

Rated 5 out of 5 stars

Positive Returning Experience

This is the second time purchasing and have had great experiences both times.
Product quality is great, secure and discreet packaging/delivery.
I would recommend and order from here again.

6 February 2025
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Reply from Jessica Flinn Fine Jewellery

Hi T, thank you so much for your review! If there's anything else we can help with in the future, don't hesitate to reach out!

Rated 5 out of 5 stars

Jessica Flinn outstanding service

Jessica Flinn were so easy to order from. Additionally when I had concerns on my rings arrival they put my mind at ease and were super responsive.

5 December 2024
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Reply from Jessica Flinn Fine Jewellery

Hi S, thanks so much for your review! We're so glad we were able to put your mind at ease 😊 thanks so much for choosing us, and if there is ever anything else we can help with, don't hesitate to reach out!

Rated 5 out of 5 stars

Olivia was fab!

Olivia was super friendly and helped us pick out the most perfect wedding ring to go with my engagement ring.
She made the whole experience lovely and special.
Can't wait to get the ring!

31 January 2025
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Reply from Jessica Flinn Fine Jewellery

Hi A, thanks so much for your review! Thank you so much for choosing us for your wedding ring, and so glad you enjoyed your experience! Please don't hesitate to get back in touch if there's anything at all we can help with, and we'd love to see your rings together if you're happy to share any pics!

Rated 5 out of 5 stars

Excellent custom ring experience

I attended for an engagement ring consultation and the service was exceptional. Lovely location, staff were friendly, helpful and very knowledgeable about their products, my budget was probably on the smaller side for this company but I was never pressured to spend more than I could afford or made to feel bad for having a lower budget. I’m also a woman buying a ring for another woman and at no point was there even a tiny hint of homophobia or assumptions that a man must be involved somewhere. I opted for a custom ring and the initial quotes and images were sent to me the same day, I’m beyond excited to see the finished product!

15 February 2025
Unprompted review
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Reply from Jessica Flinn Fine Jewellery

Hi L, thank you so much for your lovely review! We're so glad we were able to provide a safe space and you felt comfortable, and most importantly enjoyed the experience! So excited for your ring to come to life! Check in for an update whenever you'd like, or if there's anything else we can help with don't hesitate to reach out!

Rated 5 out of 5 stars

Brilliant!

There was great, helpful and quick communication when I asked about my ring and the lead time. Friendly service and they went above and beyond.
Highly recommend!

22 November 2024
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Reply from Jessica Flinn Fine Jewellery

Hi S, thank you so much for your review! This is so great to hear, and we're so happy we were able to make your experience a good one!

Rated 5 out of 5 stars
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Thank you so much for your review! If there's anything we can help with in the future please don't hesitate to get in touch!

Rated 5 out of 5 stars

Above & Beyond

We had already had a great experience last Feb with our showroom appointment, but given that I am a _terrible_ visualiser I needed a little extra support when choosing my wedding band. The team were amazing, sending multiple pictures of a few different bands literally on their fingers alongside a ring the same shape as my engagement ring within a couple hours. My wedding band arrived and is *perfect* and I'm just annoyed it has to stay tucked away until our wedding in October!!

22 January 2025
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Reply from Jessica Flinn Fine Jewellery

Hi K, thank you so much for your lovely review! We're so happy you enjoyed the experience, and we loved working with you to create your perfect ring! There's no harm in getting your ring out every now and again for a sneak peek ;)

Rated 5 out of 5 stars

What a team at Jessica Flinn

What a team at Jessica Flinn. They were recommended to us when we bought my engagement ring and the whole team are so welcoming, funny and knowledgeable. It was a no brainer to go back for our wedding rings. Their designs are beautiful and they’ll work with you to make sure everything is perfect. Need to find another excuse to go back for more jewellery.

100% would recommend.

24 January 2025
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Reply from Jessica Flinn Fine Jewellery

Hi E, thank you so much for your lovely review! Thank you for choosing us a second time, and we're so glad we were able to make your experience special! We're ready and waiting whenever you've found a good enough excuse for some more jewellery!

Rated 5 out of 5 stars

Professional, communicative and friendly,

The team at Jessica Flinn were very professional, communicative and friendly, and I received my order well within the advertised time of 6-8 weeks for the ring to be made and shipped. I hugely appreciate company's efforts in ensuring all items are as ethical as possible and the transparency of this on their website.

My (now) fiancée is absolutely in love with her beautiful ring!

22 January 2025
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Reply from Jessica Flinn Fine Jewellery

Thank you so much for your lovely review F! We're really grateful you took the time to submit a review, and are so pleased your fiancé is loving her ring! If there's anything else we can help with in the future please don't hesitate to reach out!

Rated 5 out of 5 stars

Lovely special experience!

Me and my partner picked my engagement ring from Jessica Flinn so as soon as we started looking at wedding rings I knew I needed to go back! It's such a lovely experience and feels so personal unlike a lot of the high street jewelry shops. I've just received our wedding rings today and I'm totally in love! Would definitely recommend regardless of your style as they really do cater for everyone.

28 December 2024
Unprompted review
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Reply from Jessica Flinn Fine Jewellery

Hi R, thank you so much, this really is so lovely to hear! We're so happy we were able to give you a great experience for both your engagement and wedding rings! Thank you again for choosing us, and if there's anything we can help with in future, don't hesitate to reach out 😊

Rated 5 out of 5 stars

The customer service and attention to…

The customer service and attention to detail throughout the process has been without fault. Thank you.

8 January 2025
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Reply from Jessica Flinn Fine Jewellery

Hi E, thank you so much for taking the time to submit a lovely review! We're so excited to be creating your beautiful bespoke design, and for it to reach your very lucky partner! It was lovely working with you and hopefully we'll hear from you again in the future when you're ready! 😊

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