Jessica Flinn Fine Jewellery Reviews 

125
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, making the selection process pleasant and unpressured. Many highlight the excellent customer service, noting quick responses and a personalized approach that helps translate their vision into reality. People are delighted with the stunning quality and unique designs of the products, often describing their rings as beautiful and perfect. The service is efficient, with timely deliveries and repairs. Reviewers appreciate the welcoming, stylish showroom, offering a pressure-free environment for choosing items. Many express high satisfaction and strongly recommend the company for its quality and outstanding customer care.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing delight over the beauty and quality of... See more

Staff

Customers had positive experiences with staff, consistently praising their welcoming, helpful, and patient... See more

Service

Users describe positive interactions with service, consistently highlighting the staff's welcoming, helpful,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the beautiful and stunning... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the attentiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amy (who's been helping me through this entire thing) has been more than helpful. Constant check ups, updates and general leap towards getting my engagement ring sorted! I've only got the 3d printed v... See more

Rated 5 out of 5 stars

Our experience was phenomenal. Can not recommend Jessica Flinn enough. They were extremely accommodating and knowledgeable. They were quick to respond to emails and very helpful when we visited the... See more

Rated 5 out of 5 stars

Fantastic experience. Showroom is easy to find. Staff were really welcoming and very helpful and patient when we were trying to decide what we wanted. Rings arrived through the post very quickly and l... See more

Rated 5 out of 5 stars

I bought my wedding ring from Jessica Flinn, and I adore it! We found it very useful to visit the showroom in person, and both over email and in person, everyone was very friendly and knowledgeable.... See more


Company details

  1. #42 of 89 best companies in Jewellery Designer
  2. #66 of 112 best companies in Jeweller
  3. #21 of 29 best companies in Jewellery Repair Service

Written by the company

At Jessica Flinn Fine Jewellery, we're here to do jewellery differently. We're engagement and wedding ring specialists with a flare for unique designs and one-of-a-kind gemstones. Create bold, unique pieces that are unapologetically you. Break the mould, rock the boat, shake things up. Join us in our pledge to create a jewellery industry where diversity, inclusion and empowerment are the norm.


Contact info

4.8

Excellent

TrustScore 5 out of 5

125 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(125)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Charlotte was excellent in helping me…

Charlotte was excellent in helping me with pricing and her advice on sizing was invaluable. I absolutely adore my ring it is exactly what I wanted!!!

11 July 2024
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Reply from Jessica Flinn Fine Jewellery

Hi Samantha, thanks so much for your lovely review! We're so glad you had a good experience, and we hope you continue to love your ring!

Rated 5 out of 5 stars

Fantastic jewellers in Sheffield

So pleased with our choice of wedding rings, the whole process was so straightforward from booking an appointment to browsing the range of rings to ordering and collecting. The rings were ready in plenty of time and beautifully presented, the staff are so knowledgeable and helpful, would definitely recommend to anyone who wants to use a local jewellers for bespoke designs and beautiful rings!

29 June 2024
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Reply from Jessica Flinn Fine Jewellery

Hi Nicola, thanks so much for your lovely review! We had a wonderful time helping you create your ring, and we'd love to help you again if there's ever a need!

Rated 5 out of 5 stars

I love this company

I love this company. Their jewellery is beautiful & their customer service is first class. Super quick delivery too. Thanks again team Flinn!

3 July 2024
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Reply from Jessica Flinn Fine Jewellery

Hi Monica, thanks for your lovely review - we adore working with you to create your beautiful jewellery collection, and we hope that we get to continue to check in with you every so often!

Rated 5 out of 5 stars

So pleased with Clementine ring and earings

I am so pleased with my ‘Clementine’ eternity ring. The colours of the stones are so beautiful and the design of the ring is just what I wanted. Your lovely advisor even suggested I could have a matching pair of earrings made. My ring and earring set have been much admired by friends and family. Thank you for your excellent advice and service. I will be definitely recommending your company to others as your products and friendly, professional service are of a super high quality. Thanks again.

15 June 2024
Unprompted review
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Reply from Jessica Flinn Fine Jewellery

Hi Anne, thanks so much for your wonderful review, and let us know if you'd ever like those earrings! We'd love to make them for you!

Rated 5 out of 5 stars

The team are a pleasure to work with

The team are a pleasure to work with, excellent communication and guidance. I would highly recommend!

20 June 2024
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Reply from Jessica Flinn Fine Jewellery

Hi there - thanks so much for your lovely review! We hope you love your ring, and let us know if we can ever help you with anything else!

Rated 5 out of 5 stars

Excellent experience with JessicaFlinnJewellery

I contacted JessicaFlinnJewellery as I was looking for a bespoke engagement ring. We had issues with big jewellery retailers as they “couldn’t make the ring”, “it would be to hard to find a black diamond” and they would take days to reply to emails. But Olivia at JessicaFlinn was excellent. Very fast replies and on the ball. She was very understanding and helped me design the ring and source the perfect diamond for the ring. As this is the first time I’ve done this, Olivia ensured me through the whole process and kept me up to date with everything that was happening. Olivia, you were fantastic!

The team couldn’t have made the ring anymore perfect! It was absolutely beautiful and my now fiancé is obsessed with it!!

I would recommend JessicaFlinnJewellery very highly.

Thanks again Olivia & Team :)

25 June 2024
Unprompted review
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Reply from Jessica Flinn Fine Jewellery

Hi Ronan - Olivia here! Thanks so much for your kind words. I adored helping you design the ring, and the end result is incredible! I really hope you'll come back for wedding rings at some point - it would be so lovely to meet you and your partner in person!

Rated 5 out of 5 stars

Ordered online and the ring came…

Ordered online and the ring came quickly! Beautiful unique gemstone which my partner will love - exciting times! Thanks to Katie for all their help on emails!

13 May 2024
Unprompted review
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Reply from Jessica Flinn Fine Jewellery

Hi Jessica, thanks so much for your kind words! Katie sends her best wishes, and we hope your partner loves the ring!

Rated 5 out of 5 stars

Incredible rings

Incredible rings! With support from staff we chose a beautiful and unique ring that was excellent value. Couldn’t recommend enough.

3 May 2024
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Reply from Jessica Flinn Fine Jewellery

Hi Catherine, thanks so much for your review! We hope you're still loving your Henrietta ring, and let us know if you ever need anything else!

Rated 5 out of 5 stars

10 out of 10

I have followed Jessica Flinn for a while now and couldn't wait to purchase my wedding ring from here. Everyone is super helpful and friendly. I love my wedding ring so much that I am a returning customer who purchased a beautiful ring called Florence in remembrance of my Nan. I will definitely be recommending Jessica Flinn to everyone.

20 January 2024
Unprompted review
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Reply from Jessica Flinn Fine Jewellery

Hello, thank you so much for this lovely review! We hope Florence continues to be a beautiful reminder of your Nan, and we are so thrilled to have been able to make this ring for you!

Rated 5 out of 5 stars

Absolutely beautiful jewellery!

Both my engagement ring and wedding ring were made by Jessica Flinn and they are perfect. The customer service we received was amazing - even ordering from Australia.
The rings were designed to fit alongside each other and I couldn't be happier with the end result.
Would definitely recommend to anyone looking to create a unique, special piece of jewellery!

2 May 2023
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Reply from Jessica Flinn Fine Jewellery

Hi Jess, thanks so much for your kind review! Olivia really enjoyed helping you design your wedding ring, and we hope you had a wonderful wedding day!

Rated 5 out of 5 stars

I’ve had two bespoke rings and the…

I’ve had two bespoke rings and the process from start to finish has been wonderful. Great communication, lots of good support along the way and all done remotely.

16 February 2024
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Reply from Jessica Flinn Fine Jewellery

Hi M, thanks so much for your lovely review - we've throughly enjoyed helping you design both rings, and we'd always love to welcome you back!

Rated 5 out of 5 stars

Incredible customer experience, stunning designs

We went to Jessica Flinn for our wedding rings - a custom shaped ring for me and a hidden inlay design for my husband. This was one of the few places that had wedding bands for men that had a little bit of an extra something to them, which you really don’t get much option for when it comes to mens rings. The experience from trying on designs in the showroom, to choosing our final rings, to collecting them well ahead of the wedding, everyone we spoke with was super friendly and happy to help. They were genuinely interested in helping us work out what would be right for us, even if it meant going elsewhere (which we had to do for the engagement ring in the end).
The final products are super high quality and came out exactly as we wanted. I would highly recommend using Jessica Flinn for any jewellery, not just wedding rings!

30 June 2023
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Reply from Jessica Flinn Fine Jewellery

Hi Lauren, thank you very much for your fab review! We'd always love to have you back to design any other jewellery you need!

Rated 5 out of 5 stars

So happy with our wedding rings!

We travelled to Jessica Flinn all the way from Croydon to find our dream wedding rings and it was well worth the long journey. Helen was fantastic and suggested some gorgeous rings on top of my favourites to go with my engagement ring. I was very indecisive as they were all so beautiful but she was honest and very helpful with her opinions and suggestions. She helped me both me and my partner pick the perfect rings and I can’t wait for them to arrive!

25 February 2024
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Reply from Jessica Flinn Fine Jewellery

Hi Rhiain, thanks so much for your lovely review, and thank you so much for travelling all the way to see us! We hope you had a wonderful wedding day!

Rated 5 out of 5 stars

The JF team helped me create a custom…

The JF team helped me create a custom engagement ring for my now Fiancée. From start to finish the team were incredible, helped a very clueless man with every question and idea. The value for money is incredible and the finished product is to die for. I couldn’t recommend them highly enough, in particular Jessie who was a star.

26 April 2023
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Reply from Jessica Flinn Fine Jewellery

Hi Ryan, thanks so much for your lovely review! We had a great time helping you design the ring, and Jessie sends her best wishes!

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. As I’m based the other side of the country, I was able to try sample rings from home before choosing, including trying a ring sizer to get the perfect fit. The whole process was easy, customer service great and the rings are beautiful. I’m so pleased with the ring I’ve chosen, it’s gorgeous!

10 April 2024
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Reply from Jessica Flinn Fine Jewellery

Hi Liz, we're thrilled to hear that our Try At Home service worked so well for you! Thank you for your fab review!

Rated 5 out of 5 stars

I bought both an engagement and wedding…

I bought both an engagement and wedding ring here and absolutely loved both of them. Their team was also very responsive when I was trying to figure out the best ring and sizing. My wife actually lost her wedding ring after we were married and I reached out to see if the same one could be made to match the original and they also helped out with that! Great experience and great product

10 April 2023
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Reply from Jessica Flinn Fine Jewellery

Hi Shayne, thanks so much for your fab review! We had a great time working with you, and we were very glad to help when you needed the replacement wedding ring!

Rated 5 out of 5 stars

Great experience and lovely rings!

We got our engagement ring and wedding bands from Jessica Flinn/Flinn and Steel and we couldn't have asked for a better experience. Everyone we spoke to was friendly and knowledgeable and we love our rings! Thank you!

3 April 2024
Unprompted review
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Reply from Jessica Flinn Fine Jewellery

Hi Holly, thanks so much for your review! We hope you had a wonderful wedding!

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