Jet2.com Reviews 

Received a response to our compensation request for an 11 hour flight delay and unnecessary diversion to alternative airport which was a standard rejection citing the ash cloud from Mt Etna. No acknowledgment whatsoever of the screenshot I sent through showing that the airport had been open and fully operational for 17 hours before our flight was due to land with a constant stream of flights in and out and no reason for an 11 hour delay leaving Birmingham airport.
I am astounded by this poor and dismissive treatment when the airline are clearly at fault. I have put an official complaint to Jet2 but if the standard eu261 claims team have already sent me this rubbish I don't expect anything better so it look like CAA PACT to see if they can assist.

The cost of the flight was so cheap compared to others and there were no hidden extras, luggage included! The check in and crew were so friendly. It was like having friends around you. Really impressed. They will be my first call everyone I fly from now. Well done

Sent a request for a vat receipt 0n 18 th of August still waiting for receipt a family member had to wait 60 days for one this is unacceptible

Our flight was very good as we’re all the Jet2 staff, very friendly, happy and helpful

Very good service. Good time flights

No complaints from me,,always on time ,both ways.My husband needs assisted travel and he is always well looked after. Jet 2 is not the cheapest but it is the best for us.

Good service / staff all round.

Usual great service from Jet2 , better than the competition in my opinion. Often a little bit more expensive but well worth it. Always find plenty of staff around and always very helpful and friendly.

Probably the best taxi company in Essex.
Always on time with appropriate contact on driver location at airport pickup.

We have flown with Jet2 either on their package holidays, or just flights, at least twice every year since they started flying from Manchester. They are not a cheap no frills operator, but we like them because they have always treated us very fairly when things go slightly awry.

For example, a couple of times they have changed aircraft type, resulting in our paid for chosen seats being changed to not where we wanted, but have refunded the extra charge promptly and without quibble when asked.

On our most recent flight, returning from Verona, the aircraft was changed at such very short notice from an Airbus to a Boeing 737 that the normal catering and duty free trollies couldn't be loaded in time, so we all got text messages informing us of this and suggesting buying snacks and drinks at the airport before boarding. When we boarded, we were told that our prepaid toasties were on board, but there were few spare hot snacks and no soft drinks or chocolate snacks, crisps, etc., so as a gesture, everyone on board would be given free tea, coffee, or water, and a packet of biscuits. Not a huge cost to Jet2, but a further confirmation that they care about keeping their customers on side.

I just wish their Airbuses had comfortable seats instead of the rock hard seat squabs!

Great experience going through security to getting sat on the plane waiting for take off

Always been good

We’ve use only Jet2 for the past 20 years not because they were the cheapest but because we thought they were the best and we still do regarding flights. That’s where it ends, for the first time we booked a rental car recommended on their website. This turned out to be the a horrible experience. the flight was delayed by over two hours so on arrival a rental car desk only to find it closed and the agreement had been cancelled. I tried to make claim only to find that GoldCar blame Jet2 for the cancellation Jet2 blame CarTrawler, CarTrawler blame GoldCar. In Addition the extra car insurance I paid to Xcover a partner of CarTrawler and Jet2 won’t issue a refund for insurance that was never used. The worrying thing for me is all parties concerned all knew that I was passenger with health and mobility issues and they just didn’t care. Luckily I was able to sort myself out.

The cabin crew were exemplary, very consciencious and attentive to all our needs.Superb.

The best time of my life smooth landing on way there and way back please choose this
airline lovley staff and lovely and clean cabin WE HATE RYANAIR would fly jet2 from now on more better

⭐ Extremely disappointing lost baggage service – Jet2, please contact me

I am extremely disappointed with the way Jet2 has handled my lost baggage claim.

My suitcase was lost following flight LS1720 from Catania to Manchester on 7 August 2026, which was diverted to Palermo due to the volcanic eruption. My suitcase was subsequently checked in at Palermo Airport for the onward journey to Manchester, but it was never returned to me.

The loss was reported and officially recorded before I even left Manchester Airport, so Jet2 was aware from the outset that my suitcase had not arrived.

I submitted my formal baggage claim on 28 August, providing receipts and evidence for the contents of the suitcase, which contained belongings belonging to both myself and my daughter.

I am now around 68 days on from the loss and I am still without my belongings or a satisfactory resolution.

What is particularly frustrating is the lack of accessible customer service. I am struggling to get through to the appropriate team to have this matter properly escalated. I have already been told that Jet2 will continue searching for the bag for 100 days, but I have not been given the resolution or written confirmation that I need.

My travel insurer has told me that they cannot process my claim unless Jet2 confirms in writing that the bag is lost and that Jet2 is not compensating me. The email I received from Jet2 on 28 September simply recommended that I contact my travel insurer because of the value of the contents and stated that Jet2 would continue searching for 100 days. This does not resolve the issue.

I am now out of pocket, without my belongings, and extremely stressed by having to repeatedly chase this myself.

I am not asking for preferential treatment. I am asking Jet2 to properly deal with an existing baggage claim, provide a clear written position, and give me access to someone who can actually resolve the matter.

Jet2 – please respond to this review and contact me regarding my existing baggage claim. I urgently need this escalated to a senior member of the baggage claims/complaints team.

I have all the supporting documentation, including receipts and previous correspondence.

I would appreciate an actual response from Jet2 rather than being directed back to a generic online form

Unfortunately l think l got food poisoning on my flight we were nearly 3 hrs late getting off on the 4th Sept from mcr to Tenerife we were nearly 3 hrs late getting off and when l got my my meal 4 hrs later it was very dried up felt and tasted like it had been warmed up for many hrs too long it was a chicken curry.
I ate but l was hungary and tired got to our apartment early hrs of morning l was in bed about 5hrs when l woke up vomitting and feeling very hot . I had managed cancer so lm careful what l eat
But it made me really ill l ended up losing a stone in weight and felt dreadful the whole of our holiday l was bringing chicken up l normally have a bacon bagatte. Coming back ld ordered the cheese & ham Toastie and the was a soggy mess what cheese was stuck to wrapping underneath just not toasted at all so more than disappointed food quality shocking coming & going .
Staff were as always lovely. But your food made me ill and completey spoilt our holiday. Going again on 4th Nov pre
Ordered food my husband Diabetic so l always order food.

On time. All you can ask.

the professionalism of the staff make this airline stand out from the others - they go above and beyond to ensure your well taken care of

Good overall experience.
There was one cabinet crew member who seemed to not like people looking at her, it was a night flight she was making a lot of noise the man on the aisle looked at her which then in turn make me look and she gave us both such a look!
Other than that all was spot on.