Had a minor issue with getting the second eSIM I purchased set up on my husbands phone. The customer support from JetPac was instantaneous and really helpful. They got us setup really quickly and we n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem with my eSim this time. I've been using Jetpac for my last few trips to Japan without an issue but this time there was a problem with the pack. Apparently it had expired althou... See more
Company replied
I purchased an Asia Pacific data package. When I arrived at Taipei, my eSIM was not working properly. So I contacted Jetpac using WhatsApp and was quickly helped by Almin. Almin step-by-step led me th... See more
Company replied
I had been using Jetpac every time i travel and I am very happy with their quick response every time I have question or need help. Especially today, when I arrived in Taiwan and had been trying to con... See more
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Company details
Written by the company
Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations. Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?! It's time to travel, the Jetpac way!
Contact info
63 Alexandra Terrace, 119937, Singapore, Singapore
- support@jetpacglobal.com
- jetpacglobal.com
4.8
Excellent
3K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Ferlene What a wonderful person
What a wonderful person, I have been in Dubai with family since the 10-2-26. I’m stuck in Dubai, and was due home on the 23rd. But because of the ongoing situation I had to get a stand by ticket for tomorrow. My package had exceeded the 30 days period, and the app stopped working. I contacted Jetpac through WhatsApp, I explained the situation and that if I did not manage to get on a flight I would buy a 7 day data pack. This marvellous lady was so understanding and helpful, and gave me the discounted price for the 1 day package but only for new customers. With all the uncertainty in the Middle East, this was one gesture I will never forget.
For anyone interested in buying a package from this company, you will not be disappointed, excellent data coverage and the phone package is fantastic. I talked with British airways in the uk, it was very clear and no issues whatsoever. Thank you Jetpac for a wonderful experience in very troubling circumstances.
13 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Great customer service
Impressed by the quality and responsiveness of their customer service. I had an issue, it was solved super fast over whatsapp.
12 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
contact review
I used contact to have informations about, Randy was perfectly clear and answered in a second
12 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Great company
Great company. Amazing service and will definitely be using these guys on my next trip.
12 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I had a small issue with reloading my…
I had a small issue with reloading my data plan. But with their prompt service and replied, they explained to me what was the issue. It was resolved. Thanks
12 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
It was wonderful experience
It was wonderful experience, especially with assistance from Nicole. I received very quickly all needed information. Thank you guis!
12 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Jetpac is fantastic
Jetpac has always served me well. On this trip to Hong Kong and Japan I had issues with the esim but their chat agents Angelika and Nicole were helpful. They understood how to resolve issues and were fast on chat. Thank you so much!
12 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Five stars to JetPack support
I had contact with Almin and he solved the problem with activation in a very satisfiying way!
12 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
So far great customer service 👍🏼
So far great customer service 👍🏼
Quick and efficient
11 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Brilliant esim
Bought this esim and was hoping it works as I'm new to esims and heard nasty stories that some are scams. I download the App and install the esim b4 traveling out from my own country.
It worked brilliantly once landed in Singapore. However when I travel to the remote state of Sabah, the network went dead. Contacted Randy of the customer service. He guided me right on to the fastest network, better than my own primary server! It speeds like lightning n I'm real please with it.
I'll get my friend to buy this esim as he's experiencing the same with another esim which is more expensive and less data. Keep up the good work guys. Thanks!
12 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Nel was amazing and helped me
Nel was amazing and helped me
With a lot of patience
11 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Pavi was very helpful and friendly
Pavi was very helpful and friendly. I had trouble installing my eSIM and she walked me through it patiently. Thanks to her, I got my eSIM install eventually. Wonderful service!
11 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Great friendly service, great customer culture
Great friendly service. I ran into some problems with my phone and needed to refund my Jetpack esims. there was no hesitation at all, just support. I will certainly use Jetpack next time as this level of integrity gives me great confidence in terms of their customer-first corporate culture.
10 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Great experience
Great experience. No long Chat bot conservation. Little chat bot and after 3 questions. immediately came a humen and fixed it in 1 minute. GREAT!!!
10 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Very prompt support
Very prompt support. Problem quickly sorted. Stress free now.
10 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I have used Jetpac twice now
I have used Jetpac twice now, for Sth Africa and for Europe. Very simple to install on my iphone. the 2nd time I didn't realise I could use the existing eSim that was installed, so I deleted it and had to get help from the Chat helpdesk. Dan was very helpful and resolved my issue quickly.
10 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
South Korea esim not working
I went from a SE to South Korea both using jetpac eSim. The SK was not connecting properly. Dan, was so patient helping me get the SK connections going.
Thanks Dan.
10 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Excellent service
Excellent service - very quick and helpful!
The prices are good, and reception as well
10 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Excellent and very responsive customer…
Excellent and very responsive customer service!
9 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Really great and swift costumer support…
Really great and swift costumer support via WhatsApp
9 March 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
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