If you're annoyed by Jettly's spam, all you have to do is submit a detailed request that lists more than just one destination, and you'll stop receiving any more information and won't have to wait fo... See more
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See what reviewers are saying
Jettly is a great way to plan travel at an excellent price. I have planned several European trips easily, and I was able to receive quotes much more quickly than through a broker. The cost savings eas... See more
While using the search engine, didn't think of receiving a personalized offer in no time. I mean emails sent by the application ok, but an email from a real person... this is unique. Thank you for thi... See more
Flight costs were not even close to published rates. I fly charter pretty regularly and understand the reasons prices vary from estimates. However I was not expecting such a large variance or would... See more
Company details
Written by the company
Jettly, is a private jet charter technology company making private air travel accessible through a mobile app connecting travelers to private jets in real-time.
Contact info
305 Broadway, 7th Floor, 10007, New York City, United States
- 1-866-448-2358
- info@jettly.com
- jettly.com
3.1
Average
1K reviews
Hasn’t replied to negative reviews
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Very Intimidating and expensive
The site looks good in the first way. But a lot of annoying pop up screens appears immediately and however I just asked for just the price of a flight, I got more than 12 emails from different persons during the days after my visit to the site. They have different types of memberships and they varies from 0 to 977 Usd a month. With the free membership you pay almost twice the costs of a flight. When you go to a normal broker, you can save a lot of money.
26 June 2023
SPAMM TO MUCH EMAILS
25 June 2023
Reply from Jettly
I am truly sorry to hear that you've been experiencing an excessive amount of emails from us. At Jettly, we respect our customers' privacy and aim to maintain a balance in our communication frequency. We certainly do not intend to overwhelm our customers with unwanted correspondences. I apologize for the inconvenience this has caused and assure you that we will address this issue promptly. In the meantime, you can manage your email preferences by clicking the 'unsubscribe' link in our emails or contacting our support team directly. We appreciate your patience and understanding in this matter.
This website/service is a joke
This website/service is a joke. Do not waste your time or money on it.
1 July 2023
Reply from Jettly
I am sorry to read about your recent experience with our services at Jettly. We strive to provide the highest level of service and it is disappointing to hear that we fell short in this instance. Your comment suggests that our website and services did not meet your expectations, and for that, I sincerely apologize.
We value all customers' feedback as it helps us identify the areas where we can improve. If you could share more specific details about the issues you encountered or areas you felt we could improve, it would greatly help us in our ongoing efforts to enhance our services.
Please know that we take your feedback very seriously and will endeavor to address the concerns you have expressed. We hope you will give us another chance to serve you better in the future.
Harassed with excessive emails
I was in undated with emails from the moment I submitted my email address for pricing. It wasn’t a couple emails, it was upwards of 10 emails within a couple hours. And unsubscribing from them didn’t stop them initially. You have to go through several different unsubscribe channels to make it stop. This is ridiculous.
29 June 2023
Reply from Jettly
I am truly sorry to hear about the issue you've experienced with our email communication. At Jettly, we aim to provide useful and relevant information to our customers, but we certainly do not intend to cause any inconvenience or annoyance with excessive emails. I regret to hear that unsubscribing didn't stop the emails immediately and understand how frustrating this must have been.
Please be assured that we are looking into this matter seriously. We are reviewing our email communication system to ensure a seamless and efficient unsubscribing process. Our goal is to make the communication experience as comfortable as possible for all our customers.
I would like to apologize once again for the inconvenience caused. We appreciate your feedback as it helps us improve our service. Should you need further assistance, please don't hesitate to reach out to us.
spammy company
29 June 2023
Reply from Jettly
I am sincerely sorry to hear about your recent experience and the perception that our company is spammy. At Jettly, we aim to provide our customers with the most relevant and useful information, and it is never our intention to overwhelm or annoy our customers with excessive communications. We understand how important it is to respect our customers' digital space and maintain a balance in our communication frequency. We deeply regret any inconvenience caused and assure you that we are taking immediate corrective measures to address this issue.
Once again, I apologize for the frustration this situation may have caused. Your feedback is invaluable to us as it helps us to improve our services and customer communication. Please do not hesitate to reach out to us if you need any further assistance.
The worst
The worst experience I've had regarding private air travel booking. I've used you all more than ten times but now never again. The latest deal said they accepted credit cards and the contract specifically provided for that form of payment. Hence the payment form put in Jettly's own contract provided to me was the payment form I needed since I was out of town and credit card was most convenient. Consequently, the contract was signed and Jettly took their fee in the form of credit card payment. Again, both parties signed a contract where credit card was the agreed method of payment for all services involving the transaction. After the contract was signed and accepted and less than 24 hours before the flight, Jettly called and said the flight would only happen if the remaining money was sent by wire transfer for the flight and that Jettly was keeping its fee that was already paid by credit card but the rest of the costs should be wired. Imagine my shock as I am traveling out of town on business, my bank does not have a branch in the out of town city and I am being told to immediately do a wire when that was impossible for me to accomplish at that time and I already had a signed contract accepting my credit for the entire transaction and Jettly took its fee immediately and first and by way of my credit card.
However, after they took the fee by way of credit card, then they changed their mind hours before the flight and advised that I had to go to do a bank wire immediately to send the remaining money. I explained that I was traveling, I had no access to do the wire from out of town and I expected the contract to be honored or at a minimum a refund to be issued. I had a signed contract stating credit card was acceptable payment for everything involving the flight. Jettly immediately took its fee by credit card and gave a contract to accept the entire flight cost by credit card. On top of that, I had done multiple prior transactions with them and had a perfect payment history. Nonetheless they told me that the credit card payment provision was not being honored in the signed contract and then when I asked for a refund of their fee since the contract was not honored, they refused. I feel like I was a victim of fraud because a completely signed contract was not honored. Never again. You lost me and all the people at my company. Shame on you, you earned thousands of dollars in the past, there was a refusal to honor the signed contract. In my opinion you should have at least refunded the money. Giving a credit from a company that I will never use again because of my bad experience is in essence keeping the money. In my opinion that is super dishonest to do to a long standing perfect paying customer that had a fully executed contract which specifically stated credit cards accepted for the entire transaction and to change the terms less than 24 hours before flight time without me having the ability to pay any other way due to my being out of town, is just not proper business. You should have made sure the signed contract was honored especially when a valued client is out of town, had a perfect payment history and had no way to get to the bank. The purpose of your company should be convenience, honoring the scheduling and not simply advising busy business travelers to go to the bank and wire money immediately. You all provide a service and should stand behind the signed terms and conditions of the contracts that are fully executed, especially the payment terms and not change things less than 24 hours before flight when your longstanding customer is out of town. Quite unfair!!!
27 June 2023
Reply from Jettly
Mr. David Feingold,
We have received your review and investigated it further.
We respectfully disagree with the positions taken for the reasons outlined below.
The claims made in this review are harmful and appear to intentionally misrepresent the facts to harm the Jettly brand in a public forum.
Here are the facts:
Mr. Feingold sourced and was presented with a large cabin aircraft at a great price on short notice by Jettly's service.
Mr. Feingold booked a flight less than 48 hours before departure, signed terms and conditions with the operator and signed terms and conditions with Jettly outlining your and Jettly's obligations concerning the flight.
Following the air operator terms and conditions you signed, the transaction value was higher than the amount processable by credit card through the particular air operator. Therefore, the operator requested a wire payment for the flight, which is the standard payment method globally for the industry.
You appeared hopeful to use your credit card for the flight and were presented with numerous alternative aircraft options that would have accepted a credit card. You declined all of those alternative options.
As a result, you advised your flight advisor to cancel the booking as you were in board meetings which could cause a wire payment to be sent to the operator.
You were also advised (in advance of the cancellation, in writing) that the flight booking fees paid toward your flight to Jettly are CREDITED (additional emphasis added) toward your account for a future booking with Jettly, as services were fully rendered to you by Jettly, following the terms and conditions you had signed.
We look forward to your use of your credit on your next flight with Jettly and trust the service has been acceptable to you through your lengthy 36 flight request history.
Thank you,
Jettly Inc.
Too many messages and too aggressive
Too many messages and too aggressive. No regard for time of day or night.
27 June 2023
Reply from Jettly
I am genuinely sorry to hear about your recent experience with our communication methods. It is never our intention at Jettly to disturb our valued customers at inconvenient hours, and we certainly do not wish to come across as aggressive. It is clear from your feedback that we have overstepped, and for this, I sincerely apologize.
Understanding the importance of respecting our customers' personal time, we are taking immediate steps to review our communication protocols, including the frequency and timing of our messages. We want to ensure that our interactions with you are both useful and respectful of your time.
I deeply regret any inconvenience or disruption we may have caused. Your feedback is crucial to us, it helps us identify areas of improvement and serve you better. Please feel free to reach out if you have further concerns or need any assistance.
Clickbait’s prices !
Clickbait’s prices !
When I want to make a reservation, the price increase by 200% !
This is an useless, untruthful platform.
15 June 2023
Reply from Jettly
I am truly sorry to hear about your disappointing experience with our pricing at Jettly. It is certainly not our intention to cause any frustration or confusion during the reservation process. It seems that you've experienced a significant price increase, which can indeed occur in the private jet charter industry due to various factors such as availability, demand, and operational costs.
However, I understand that this level of fluctuation can be startling and frustrating. I sincerely apologize if this was not clearly communicated or misunderstood during your booking process. We strive for transparency in all our dealings and your feedback suggests we fell short in your case.
Please rest assured, your feedback is being taken seriously. We will be reviewing our pricing structure and communication process to ensure better clarity and accuracy. We appreciate your patience as we work on this, and we hope to have another opportunity to serve you better in the future.
Once again, I apologize for any inconvenience this may have caused, and thank you for bringing this to our attention.
Why the heck does this exist
I cannot imagine a more pointless company. Prices are outrageous, and the concept of democratizing luxury is a waste of valuable resources.
22 June 2023
Stop the spam and calls please
Stop the spam and calls please. Just wanted to check prices.
18 June 2023
Website is very well laid out
Website is very well laid out; information on pricing, aircraft available and availability is transparent. Information is very easy to find.
28 May 2023
System is too rigid
System is too rigid. Very few flying options that allow flyer to minimize their cost.
18 June 2023
Great Company & Experience! Amazing Service
Highly Organized and Responsive company was able to get me quotes right away on short notice and also provide various different AC options, Very professional and attentive to detail.
18 June 2023
Jettly is a great way to plan travel at…
Jettly is a great way to plan travel at an excellent price. I have planned several European trips easily, and I was able to receive quotes much more quickly than through a broker. The cost savings easily justify the bit of extra personal time spent planning.
8 June 2023
Spam blast emails
All I wanted was pricing for a flight. I had to put in my email and phone and then got spam blasted with quotes. This is not how to do business. Would not recommend
15 June 2023
Way too many emails and messages
Way too many emails and messages. I understand the goal is customer service but when I am forced to sign up just to look at flight information it’s obnoxious to receive so many emails and messages
13 June 2023
Absolutely insane amount of contact
Absolutely insane amount of emails, texts, and calls, after a simple visit to the website. Turned me off entirely and I will never think of your service again. Blocked on all fronts. Terrible intro.
13 June 2023
Looks like you are a big scam!
Looks like you are a big scam!
You estimate a trip for 3-4 K and then your team is telling me 17-20 K
Thats hilarious and smells line a big scam!
4 June 2023
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