easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like that the process was smooth and ticket prices are cheap. But during the checkout, they suddenly changed the price and raised it to +65aud which was misleading to me.
Booking was easy but the price did change slightly but all in all booking has gone fine I’m just hoping the flights don’t change and our holiday is smooth
Company replied
Thanks for the chance to comment. I did have a couple of attempts to book. It seems my credit card limit prevented me making the purchase but the messaging online did not provide this advise.... See more
Company replied
Company details
Written by the company
Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.
Contact info
New Zealand
- jettzy.com.au
3.5
Average
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Skyscanner was easy to use
Skyscanner was easy to use. I feel i got a good price on my travel. Im yet to take the flight so the jury is still out until ove landed on the other side. So far so good...
9 May 2026
Reply from Jettzy
Thank you for your positive feedback
I searched cheap flights online and…
I searched cheap flights online and found good prices , but it was not available while I am paying the bill when I finished all information filled in . It asked me to research and the price is higher than before.
10 May 2026
Reply from Jettzy
Thank you for your positive feedback
Easy checkin -!on time both departing…
Easy checkin -!on time both departing and arriving!
2 May 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Hi NV,
We wish to have clarification on your feedback. Could you please share more details at supprt@jettzy.com?
Kind regards
Jettzy
It was a quick & painless experience
It was a quick & painless experience. Price offered remained constant & documents received within 24 hours.
1 May 2026
Reply from Jettzy
Thank you for your positive feedback
Undeclared fees
Added a bunch of undeclared fees onto the final cost right at the end, which I'm pretty sure is a breach of Australian consumer law.
8 May 2026
Reply from Jettzy
Hi Chris,
We wish to understand which undeclared fees you are referring to, and which specific law you believe has been breached.
Kind regards
Jettzy
Best in the Business
The company is doing well, and designed a gr8 user interface, instilling confidence in the purchase
8 May 2026
Reply from Jettzy
Thank you for your positive feedback
No call centre support
No call centre support - phone rang out. Changed price at the last minute and added $70.
8 May 2026
Reply from Jettzy
Hi Warwick,
We apologize for the inconvenience. You can always reach us via support@jettzy.com
Please be advised that the pricing is subject to change during the booking process. Our system will automatically verify and adjust the accurate price to ensure the issuance of correct tickets. Rest assured, our system doesn't proceed to charge customers without their consent. Prior to payment, customers are always prompted to confirm their agreement.
Kind regards
Jettzy
Reply from Jettzy
Thank you for your positive feedback
Very disappointed with the customer…
Very disappointed with the customer service from Jetzzy. I accidentally booked the wrong travel date (16th instead of 18th) and contacted them immediately after realizing the mistake. Instead of informing me that changes or cancellation could potentially be done within the allowed timeframe without major costs, they only offered expensive options.
I was quoted nearly $400 extra just to change the flight, even though the original ticket only cost around $350. Later, when I contacted Jetstar directly, I was told that if the booking had been changed or cancelled within the first hour, I likely would not have incurred those additional costs.
I then contacted Jetzzy again asking why this option was never explained to me or actioned on my behalf, especially since I called them immediately. Unfortunately, they were not helpful and did not take responsibility for the poor guidance provided.
Very frustrating experience and disappointing customer support. I would not recommend this Agency at all
9 May 2026
Unprompted review
Reply from Jettzy
Hi Rose,
Do you have a valid booking with us? We are unable to find your booking by searching your name.
Kind regards
Jettzy
Initial charge before paying by card…
Initial charge before paying by card was lesser and charged me extra 9$ as card fee..
7 May 2026
Reply from Jettzy
Thank you for your feedback
cant get involuntary refund...
my flight has been cancelled by the airline.
iv'e been trying to put in an info/email request for an involuntary refund and the form's not getting submitted.
have tried 6 times so far
9 May 2026
Reply from Jettzy
Hi Abdul,
We have escalated your booking to one of the supervisors.
Kind regards
Jettzy
Reply from Jettzy
Hi Annu,
We wish to have clarification on your feedback. Could you please share more details at supprt@jettzy.com?
Kind regards
Jettzy
getting the booking reference was…
getting the booking reference was tricky had to ring airline, the email was for jetty not me , so a bit stressful, but i was booked
30 April 2026
Reply from Jettzy
Hi Kris,
You can find the airline booking reference in the Electronic Itinerary file
Kind regards
Jettzy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.