easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I never had a problem making the booking, but had an issue with the payment going through. It kept rejecting my card and the time taken to get to this conclusion was a prolonged period. I had to rep... See more
Company replied
After pay for my booking ticket I received a confirmation email of my ticket quicker than expected The only thing is the ticket price is a bit higher compared to other cities
Company replied
Thanks for the chance to comment. I did have a couple of attempts to book. It seems my credit card limit prevented me making the purchase but the messaging online did not provide this advise.... See more
Company replied
Company details
Written by the company
Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.
Contact info
New Zealand
- jettzy.com.au
3.5
Average
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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not easy and no fast communication
not easy and no fast communication. no solution to sort out my problem, lost my flight, didn't see my family. problem still not sorted. don't recomend
30 May 2026
Reply from Jettzy
Hi there,
Our team already addressed your request about extra baggage allowance. If you require further assistance please send us another email to the same email support@jettzy.com
Kind regards
Jettzy
ABSOLUTELY WORST EXPERIENCE
ABSOLUTELY WORST EXPERIENCE OF MY LIFE!!!
Called the morning of my flight to discover that it had been cancelled with the airline weeks prior, NO email notification, NO refund, absolutely NO communication from Jettzy.
Followed up with Jettzy with the promise of a refund for tickets that I had to purchase to travel. Thousands of dollars later!!!
Note: I did not purchase new tickets without the confirmation from Jettzy that they would refund the total cost of the NEW flights.
I have been emailing this company for over 4 weeks requesting a refund, IF I get a response it is to tell me to be patient, that these things take time. No timeframe for rectification. Just wait, it takes time to process, this is complex.
There is nothing complex about being TOLD directly I would receive a refund, not sure what their is to confirm.
I have to email 4+ times to get any sort of response.
Absolutely disgusting customer service.
WARNING!! AVOID AT ALL COST.
7 May 2026
Unprompted review
Reply from Jettzy
Hello there,
Could you please advise your booking number so that we can review it for you? You could send us a request to support@jettzy.com too.
Thank you
Jettzy
Verry good Your withdrawal method is…
Verry good Your withdrawal method is very suitable for customers and ensures security.
6 June 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
To many emails on completion of…
To many emails on completion of transaction ,should be all together in 1 email
2 June 2026
Reply from Jettzy
Thank you for your feedback. We will share this with our Product team for their continuous study.
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Very clear and easy to navigate and…
Very clear, easy to navigate and purchase tickets - especially with Google Search partnership for flight searches and overview
4 June 2026
Reply from Jettzy
Thank you for your positive feedback
I tried adding baggage just after 1…
I tried adding baggage just after 1 hour of getting my tickets from sydney to Tasmania , and it is showing 200 dollars just to add baggage of 23kg.
Poor service.
4 June 2026
Worst service
Worst service, they want to charge fees for rebooking a flight even when it's the fault of the airline... seriously?!!!
22 May 2026
Unprompted review
smooth transaction
I like that the process was smooth and ticket prices are cheap. But during the checkout, they suddenly changed the price and raised it to +65aud which was misleading to me.
3 June 2026
Reply from Jettzy
Hello,
We apologize for the inconvenience. Please be advised that the pricing is subject to change during the booking process. Our system will automatically verify and adjust the accurate price to ensure the issuance of correct tickets. Rest assured, our system doesn't proceed to charge customers without their consent. Prior to payment, customers are always prompted to confirm their agreement.
Kind regards
Jettzy
easy to book, extra option such as free check in bag
easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have to pay far more for the ticket.
Overall, happy with that:)
2 June 2026
Reply from Jettzy
Thank you for your positive feedback
worst experience ever with refund and…
worst experience ever with refund and insurance
4 June 2026
Unprompted review
I wanted yo change the daye on my…
I wanted yo change the daye on my leaving to honto Sydney , it charged me an extra $300 plus to change the date.Outrageous! I'm canceling my flight
31 May 2026
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