Jettzy Reviews 5,290

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 1,487 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the website and booking process to be very easy and straightforward, often appreciating the quick confirmation emails and timely updates. People frequently mentioned finding good prices for flights, with some even stating that the prices remained consistent throughout the booking process. The overall user experience was generally positive, with many noting the ease of navigation and the efficiency of the service. However, some people were dissatisfied with the pricing, reporting that prices increased during the booking process or that there were unexpected add-on costs. A few other people also felt that the website could be difficult to navigate or that the service was misleading, leading to issues like incorrect booking dates or unconfirmed tickets. There were also mentions of hidden costs and problems with receiving booking references or confirmations, causing stress and delays for some customers.

What people talk about most

Price

Clients share ambiguous opinions on price, with some reviewers finding good deals and cheap tickets,... See more

Booking process

Users describe ambiguous interactions with the booking process, with many customers finding it easy and... See more

Service

Customers had ambiguous experiences with service, with some reviewers describing it as quick, efficient, and... See more

User experience

Customers consistently note positive experiences with user experience, finding the website and booking... See more

Website

People report ambiguous experiences with the website, with many finding it simple to use, easy to book, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more

Company replied

Rated 4 out of 5 stars

I never had a problem making the booking, but had an issue with the payment going through. It kept rejecting my card and the time taken to get to this conclusion was a prolonged period. I had to rep... See more

Company replied

Rated 4 out of 5 stars

After pay for my booking ticket I received a confirmation email of my ticket quicker than expected The only thing is the ticket price is a bit higher compared to other cities

Company replied

Rated 3 out of 5 stars

Thanks for the chance to comment. I did have a couple of attempts to book. It seems my credit card limit prevented me making the purchase but the messaging online did not provide this advise.... See more

Company replied


Company details

  1. Airline ticket agency
  2. Flights search site
  3. Travel agent

Written by the company

Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(5,290)

1,353 reviews in the last 12 months

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Rated 2 out of 5 stars

Didn’t send my itinerary

Didn’t send my itinerary

14 May 2026
Jettzy logo

Reply from Jettzy

Hi Chris,

Please check your Junk or Spam mailbox. Please email us at support@jettzy.com if you require further assistance

Kind regards
Jettzy

Rated 2 out of 5 stars

My flight to Sydney on the 15th of May…

My flight to Sydney on the 15th of May went completely wrong.
Flight JQ608 14:55 pm
I proceeded to check in but it was denied. I then asked for assistance. The assistant could not find my booking. I was left with no other option but to purchase a new ticket for $284.00 dollar. I am a senior, Iam retired and have minimal income.
I was very disappointed and annoyed. My flight home was without issues. I can't understand why both tickets where purchase on the same day. Money was taken out of my account. I would like to be refunded my ticket for the flight to Sydney from Avalon. $201.47
Thank you

12 May 2026
Jettzy logo

Reply from Jettzy

Hi Peggy,

Kindly email our team at support@jettzy.com. We will review the booking and review your case. If the booking was invalid for you to travel, we will offer you a full refund of that flight.

Kind regards
Jettzy

Rated 1 out of 5 stars

Never book your tickets through Jettzy

Never book your tickets through Jettzy
They are scammers and not helpful.
You will lose your money, tickets and will have no solutions.

Stay away

22 May 2026
Unprompted review
Jettzy logo

Reply from Jettzy

Hi Singh,

If you have a valid ticket with us, please advise your concern and we will assist.

Cheers
Jettzy

Rated 5 out of 5 stars

Best Price and Smooth Booking Process

Jettzy offered by far the best price for the flights I was hoping to take. Almost too good to be true prices. Naturally, I worried that there might be a catch, but the price remained the constant through the booking process, which was very smooth and easy. Confirmations arrived fast and I was able to log into the airlines websites and see my flights as soon as I had the booking reference. I'd be very confident to use Jettzy again if they offered a good price on flights I wanted to book.

The only minor thing was they wanted a very small surcharge for both selecting vegetarian meals and for seat selection - something I chose not to select because I was confident this would be free through the airline's app once the flights were booked (it was). So just stay savvy if you want to avoid a few unnecessary dollars.

19 May 2026
Jettzy logo

Reply from Jettzy

Thank you for your positive feedback

Rated 1 out of 5 stars

More costly than service

More costly than service. Didn’t even notify for anything on time. Like flight was changed and notified just before one hour of flight. We tried to get boarding pass but the system showed no booking found.
It was really frustrating

12 May 2026
Jettzy logo

Reply from Jettzy

Hi Sharma,

It was not a pre-planned schedule change. Instead, your flight was changed on the date of departure due to the late arrival of the incoming aircraft. However, it was only a 25-minute delay and did not impact your check-in.

Your booking was confirmed and is valid for travel.

Kind regards
Jettzy

Rated 5 out of 5 stars

Easy booking website

Easy booking website. The whole process was quick and straight forward.

12 May 2026
Jettzy logo

Reply from Jettzy

Thank you for your positive feedback

Rated 1 out of 5 stars

My flight was delayed for more than 3…

My flight was delayed for more than 3 hours and I'm not sure how to get a refund

5 May 2026
Jettzy logo

Reply from Jettzy

Hi there,

Please contact our team via support@jettzy.com so that we can review your booking and advise if we can apply refund for you.

Kind regards
Jettzy

Rated 5 out of 5 stars

Good Service

I requested a change which I as it turned out I did not need but I was so pleased that you did organize it so well done!

30 April 2026
Jettzy logo

Reply from Jettzy

Thank you for your positive feedback

Rated 1 out of 5 stars

Would put 0 stars if I could

Would put 0 stars if I could. They booked my flight for the wrong day then wouldnt refund, exchange. I can see why they have such poor reviews as it is. I thought despite their poor rating/reviews i would give them a go because they are cheaper. But it's cheaper because it's misleading price that reflects not of the day you choose but of cheapest day to dly and automatically books the wrong day with no review before payment. My advice if your looking for someone reliable pay the extra 30-40 $ for a proper provider.

10 May 2026
Jettzy logo

Reply from Jettzy

Hi there,

We have reviewed your booking log and can confirm that you selected the wrong date at your end. Your ticket has a non-refundable condition per its fare rules. If you wish to change the travel date, please get in touch with us at support@jettzy.com

Best
Jettzy

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