While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the website easy to use, with a good display of products and a wide selection of jewelry. Many appreciate the reasonable prices and the ability to customize items. Reviewers often mention the attractive designs and the overall quality of the jewelry. However, some people were dissatisfied with the product not matching the website's description or images, with issues like incorrect stone colors or misleading product representations. There are also concerns about order tracking and delivery times, with some customers experiencing significant delays and issues with receiving their items. A few other people also felt that the quality of some items did not justify the price.

What people talk about most

Product

People report ambiguous experiences with product. Many customers express disappointment with the quality,... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report easy ordering processes and... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise the website's ease of use, navigation,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers express disappointment, citing... See more

Price

Reviewers mention ambiguous feedback about price. Many customers express dissatisfaction, citing hidden... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great product, great value, only issue was the tracking was not great, wasn't told when it was coming and tracking the item was not fully up to date

Rated 4 out of 5 stars

I bought the Sea Life earrings for my wife . Red and blue. I really liked the purple ones same design but couldn’t order them because the website kept switching back to the red and blue, I am happy w... See more

Rated 3 out of 5 stars

Did not offer a speedier delivery service or deliver to Hong Kong. I emailed you straight after my order was confirmed at 11:32 but have not received any response or notifications that it’s been rec... See more

Company replied

Rated 3 out of 5 stars

Not a bad ring, arrived in reasonable time and fits, but .. it's really not as nice or chunky as the picture on website suggests and it's just ok. The prices are relatively high so I would hesitate to... See more

Company replied


Company details

  1. Shopping & Fashion

Information provided by various external sources

Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.


Contact info

3.7

Average

TrustScore 3.5 out of 5

446 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 9% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid these scamming thieves

Possibly the worst company I've ever dealt with, the address was wrong on my order but instead of letting me know or double checking, they sent it to the courier and after nearly 3 months of emails and begging for refunds I'm still waiting for my ring with their only response being "wait one more week". I tried disputing the payment with the bank and they have basically said there's nothing I can do. Avoid this vile company

27 September 2025
Unprompted review
Rated 5 out of 5 stars

I had an issue with my ring

I had an issue with my ring, the gold plating wore off really quickly, but as the ring still looked pretty I didn’t worry too much, but then the two bands that make up the ring came apart. At this point I contacted customer services. It was just past the return date so needed to be sorted under the guaranty. I tried sending it back but my post office would not send it for me as they were unable to understand how the new rules imposed by Trump applied to my parcel !
I again reached out to you and was happy to pay a third towards a new ring without sending the other one back.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Was worried after reading a few reviews but none the less everything went smoothly. I was even able to speed up my delivery by contacting the seller. The ring looks absolutely amazing and can not fault it. Will be using in the future

20 November 2025
Unprompted review
Rated 5 out of 5 stars

I am leaving this review based on the…

I am leaving this review based on the sleekness of the website, and the quality of the jewellery. They look unique and very nice. I am excited to gift this to my partner. I will change the review if the delivery is delayed, just as some reviews on the website stated. I am sure it will be fine.

Thanks again for these little gems.

24 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look