Jewellery Repairs UK Reviews 

283
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional craftsmanship and the brilliant quality of the repairs, noting that items often return looking brand new. Many people are especially grateful when this dedicated team successfully restores precious items where numerous local high street jewellers have completely failed. Consumer feedback also draws positive attention to the transparent pricing structure and the very reasonable costs involved across all services. Reviewers frequently mention the secure, well-organized postal arrangements that successfully put their initial shipping worries completely at ease. Furthermore, individuals deeply appreciate the friendly communication and regular updates provided throughout the entire repair process.

What people talk about most

Service

People report overwhelmingly positive experiences with the jewellery repair service, highlighting exceptional... See more

Quality

Consumers find quality to be positive, highlighting excellent craftsmanship and professional results on... See more

Product

Customers had positive experiences with product, noting that their repaired jewelry items arrived looking... See more

Price

Customers consistently note positive experiences with price, highlighting that the costs are fair, very... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a silver bracelet refurbished repaired and was really pleased with both the service and results. Simple and friendly service getting a quote, pre-paid envelope arrived a few days later, sent it in... See more

Rated 5 out of 5 stars

I sent my wife's necklace to Jewellery Repairs UK for repair. The company kept us fully informed of cost, when they would carry out the repair, approx. how long it would take and when they were ready... See more

Rated 5 out of 5 stars

I found Jewellery Repairs whilst browsing online - my ring had lost a stone. Once contacted all very secure and reasonably priced service. The workmanship is excellent and was kept informed throughout... See more

Rated 5 out of 5 stars

Absolutely Thrilled with the service from Jewellery Repairs UK! I sent in some earrings that needed to be converted into clip-ons. They've come back looking brand new - perfectly polished, no damage a... See more


Company details

  1. Jewellery Repair Service

Written by the company

Jewellery Repairs by post Fully Insured - Door to Door - UK Based Simply post your jewellery to us for a free repair quote. Our services include ring repairs, ring resizing, reclawing, retyping, shank repairs, rhodium plating, chain repairs, bracelet repairs, stone replacement, engraving, clasp repair, cleaning, polishing, gold plating, earring repairs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

283 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(283)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Received my Freepost envelope including jewellery bags very quickly. Instructions were easy and their communication throughout was excellent. Jewellery came back repaired and in mint condition. Would highly recommend.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company, amazing craftsmanship

Great company, excellent communication, brilliant business model, took a gamble at using an online company & it paid off, fast information back & all questions answered, understood my request for repair & resize (ring band sent to measure correctly, so pleased with the end result, very friendly & highly recommend

23 January 2026
Unprompted review
Rated 5 out of 5 stars

So happy to have found Jasmine and…

So happy to have found Jasmine and Jason to repair my engagement ring they have made it beautiful again such an easy process too. I Was kept up to date from sending my ring to it arriving back . Will certainly use them again cant thank them enough

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Earring repair

I came across this business while scrolling...so glad I did ! Communication was great from start to finish, I originally sent a picture via WhatsApp to ask if a repair was possible and the response was quick and I was guided through the process of how to send it. My item was of great sentimental value to me and I always felt like my jewellery was safe and looked after and it arrived back today repaired and looking brand new I wouldn't hesitate to recommend them and found they were good value too many thanks 🙂

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Repair & Fast Service!

Absolutely Thrilled with the service from Jewellery Repairs UK! I sent in some earrings that needed to be converted into clip-ons. They've come back looking brand new - perfectly polished, no damage and looking even better than before. Communication was excellent (they kept me updated on the drying process after washing), dispatch was quick once dry, and the earrings arrived safely and beautifully packaged. Professional, caring, and high-quality work - Highly recommend! Will definitely use again if needed. Thank you so much!

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Fully recommended

I would fully recommend this service. They were able to help where various other of my local jewellers failed, and returned my broken ring to me, as good as new.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

This company was excellent to deal with…

This company was excellent to deal with . The service was second to none straight from the start, would definitely recommend them to anyone. I don’t usually write reviews but thought I had to with this company, they really are that good.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Amber Ring repair

My very precious ring was sent away and repaired beautifully. They kept in contact throughout with updates so i wouldn’t worry. The price was very reasonable. Considering i couldn’t find a high street jeweller that would help me i was over the moon with the service.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company-excellent service

I had lost a diamond from my engagement ring and it had sat in the drawer for ages until I found this company! I was really missing wearing it! This company is easy to contact, postage is really reliable and safe. They did an excellent job of replacing the diamond, to match the 2 existing diamonds. And cleaning my ring, it came back looking brand new again! I am so pleased with it, and would recommend to everyone that needs jewellery repaired.

19 November 2025
Unprompted review

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