Jewellery Repairs UK Reviews 

282
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional workmanship, noting that damaged or broken items like rings, bracelets, and necklaces are expertly restored to look brand new. Reviewers often mention that missing stones are replaced with exact matches and polished to absolute perfection. Consumers also highlight the helpful staff who maintain clear communication and provide transparent pricing throughout the entire repair process. People appreciate the efficient and reliable postal service, making it easy to safely send and receive valuable or highly sentimental pieces. Many reviewers express complete satisfaction and state they would not hesitate to use these professional services again.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the seamless process from start to finish.... See more

Quality

Customers consistently note positive experiences with quality, praising the flawless repairs and excellent... See more

Product

People report positive experiences with product, noting that items are returned looking brand new and... See more

Price

Consumers find price to be positive, highlighting competitive and very reasonable costs compared to high... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a silver bracelet refurbished repaired and was really pleased with both the service and results. Simple and friendly service getting a quote, pre-paid envelope arrived a few days later, sent it in... See more

Rated 5 out of 5 stars

I sent my wife's necklace to Jewellery Repairs UK for repair. The company kept us fully informed of cost, when they would carry out the repair, approx. how long it would take and when they were ready... See more

Rated 5 out of 5 stars

I found Jewellery Repairs whilst browsing online - my ring had lost a stone. Once contacted all very secure and reasonably priced service. The workmanship is excellent and was kept informed throughout... See more

Rated 5 out of 5 stars

Absolutely Thrilled with the service from Jewellery Repairs UK! I sent in some earrings that needed to be converted into clip-ons. They've come back looking brand new - perfectly polished, no damage a... See more


Company details

  1. Jewellery Repair Service

Written by the company

Jewellery Repairs by post Fully Insured - Door to Door - UK Based Simply post your jewellery to us for a free repair quote. Our services include ring repairs, ring resizing, reclawing, retyping, shank repairs, rhodium plating, chain repairs, bracelet repairs, stone replacement, engraving, clasp repair, cleaning, polishing, gold plating, earring repairs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

282 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(282)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good as new!

The colour stone of my engagement ring changed dramatically in less than 18 months and the original company it was ordered from wouldn't help and left me very upset and disappointed. I wasn't really sure what to do, but then I found this company by a Google search and Jasmine was incredibly helpful from the get go.
After sending it off safely and securely and getting a quote within 24hrs, I gave the approval for them to get to work and within 3 weeks, it was back on my finger and I couldn't be happier with the job they've done. It looks brand new again and I couldn't recommend them enough.
I am so so grateful to them ❤️

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently had a chain re-plated

I recently had a chain re-plated. The cost was reasonable, the process was really easy and I was kept up to date with what was happening the whole time by Jasmine. I was really happy with what they did. I would 100% recommend them to anyone. Well done guys.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent small business!

The whole process is efficient and professional from start to finish. I sent off my broken earring, received a very reasonable quote and then was kept informed as to the timings of repair and return. Communication was friendly and very prompt. My earrings have arrived back and it is wonderful to be able to wear them again after over two years. Highly recommend this small business.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing small business with wonderful people.

I had a very special necklace that was looking worn and I was looking for somewhere to have it re-plated. Jewellery Repairs UK did a wonderful job and I’m so pleased with the result. Communication was amazing throughout, which was a relief because I was anxious about sending the pendant to anyone. I would highly recommend this small business and would definitely use them in the future.
Thank you!

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

Definitely recommend, easy, friendly and informative service. Communications and quality or repair cannot be faulted, not to forget, the clean and polish carried out on the jewellery, just amazing! Thank you 😊

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Diamond ring repaired

I had my wife's Diamond ring repaired, (missing one diamond), which was replaced to match the other diamond, i was advised to have all the 12 claws replaced in the ring which i did, to stop future loss of diamonds, as the ring was quite old, the Ring was returned to me in beautiful condition, my wife was very happy with the ring...
Jasmine and Jason did everything they said they would do and returned jewellery to me on the date they estimated as promised.
Highly recommended, Thankyou

19 February 2026
Unprompted review
Rated 5 out of 5 stars

a huge thank you

I just wanted to say a huge thank you to this company for repairing my pendant. It had been sitting in a box for nearly 25 years and originally belonged to my grandmother who passed away. It may not be valuable, but it is incredibly sentimental to me.

My baby daughter was born last year on the same birthday as her great-grandmother and even has her name as a middle name. That made me realise it was finally time to take the pendant out, have it repaired, and keep it safe so that one day I can pass it on to her.

The jewellery repair was done perfectly and at a very reasonable price. The quality is excellent, communication was great, and delivery was very fast.

Thank you so much!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Really quick at replying with extremely useful info/quotes. Brilliant service and quality of repair.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service from…

Absolutely outstanding service from beginning to end. I was a bit nervous about sending sentimental jewellery in the post but it could not have been easier and the communication from them is superb. They keep you up to date with what’s happening and keep exactly to their given timescales. Will definitely use them again.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Thankyou guys

Thankyou guys, just received my wife's rings back and they are perfect! Will 💯 use your services again and will reckomend them to anyone I know who needs them!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Service and care

Ver very good service , very clean work , did exactly as asked , also I had a little trouble downloading and filling paper work but they were so so helpful and help me through it , I’m a little older and not brilliant with tech ! So I so appreciated that , brilliant all round service

12 February 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a fantastic experience with Jewellery Repairs UK. The process was simple and secure — I sent my ring using their special delivery envelope, received a prompt appraisal and quote, and was able to proceed with confidence.

Jasmine was incredibly helpful, keeping me updated every step of the way with clear and friendly communication. As I needed the ring back before going on holiday, they kindly arranged an earlier return, which I truly appreciated.

The ring came back beautifully restored with an excellent contour, and I am absolutely delighted with the result. Outstanding craftsmanship, efficient service, and wonderful customer care — I wouldn’t hesitate to recommend them to anyone needing jewellery repairs.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Received my Freepost envelope including jewellery bags very quickly. Instructions were easy and their communication throughout was excellent. Jewellery came back repaired and in mint condition. Would highly recommend.

2 February 2026
Unprompted review

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