Jewlr Reviews 

6,583
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 845 reviews, reviewers had a great experience with this company. Customers frequently mention how easy it is to navigate the online store and design custom jewelry. People love the stunning final results, noting that the craftsmanship exceeds expectations and matches online previews. Shoppers also appreciate the quick shipping times, especially considering many items are custom made. Some reviewers were not happy with the durability, explaining that stones fell out or clasps broke shortly after arrival. Consumers also noted that certain items were smaller or thinner than anticipated. A few buyers experienced delivery delays or issues with sizing that affected their satisfaction.

What people talk about most

Product

Consumers express great satisfaction with the product, frequently highlighting the excellent quality and... See more

Quality

Customers had positive experiences with quality, often highlighting exceptional workmanship, beautiful... See more

Order

Users describe positive interactions with order, highlighting a simple online process and timely delivery of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the site is user... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased and my wife likes her birthstone ring. Instead of surprising her, I went over in detail as to what she wanted. Good thing, we upgraded to gold and got a few extras she wanted. Being detai... See more

Rated 5 out of 5 stars

I love the pieces I have received and keep buying more. I have bought 5 others of these in yellow gold and I wear them almost daily as they are in memoriam of my previous pets. My only criticism is th... See more

Rated 5 out of 5 stars

Love that this is a Canadian company offering good quality Jewlery, at reasonable prices. I bought matching friendship rings, which arrived super quick and made the occasion extra special! Thank you s... See more

Rated 5 out of 5 stars

Website is easy to navigate. The quality of the materials seems very high grade. The pricing is great. Making and shipping out the product didnt take too long. Will definitely be making more purchases... See more


Company details

  1. Jewellery shop
  2. also in
  3. Clothing Shop

Written by the company

Jewlr is a leading online retailer of personalized jewelry. With Jewlr, you choose the style, metal, engravings and stones to create that unique piece of jewelry. Every Jewlr item is made to order in North America and shipped directly to the customers in the USA, Canada, United Kingdom and Australia. Nothing says it like personalized jewelry, and there is no place better than Jewlr to personalize your unique gift.


Contact info

4.2

Great

TrustScore 4 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(6,583)

839 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Online Jewelry shop

I love that you can custom design it online without needing to call and you get a complete preview of the ring. I was looking for a graduation ring and found the perfect one. Ordered it on a Saturday and got it in less than 2 weeks.

4 June 2026
Rated 3 out of 5 stars

I was very happy with the design of the…

I was very happy with the design of the pendant. The stone size was perfect too. My issue was with limited options for the chain. You only offered a 16" chain with a 2" extension. That was not big enough, I needed a 20 or preferably a 22" chain. Please provide better options to your customers for chain lengths when purchasing your jewelry.

5 June 2026
Rated 5 out of 5 stars

Website is easy to navigate

Website is easy to navigate. The quality of the materials seems very high grade. The pricing is great. Making and shipping out the product didnt take too long. Will definitely be making more purchases in the future.

6 June 2026
Rated 1 out of 5 stars

Horrible after sales service!

Placed the order and it arrived later than the estimated date provided. This was. Birthday gift to my wife which ended up being given to her late.
The chain for the necklace was not as long as expected. I reached out and asked about exchanging it and was given an astronomical shipping cost. I could return everything and reorder so it would have made more sense to just have me return the necklace without pendent and ship me a new one without charging me half the cost of the chain and pendant just to ship.
Horrible customer service. I won’t be purchasing from jewlr ever again. Won’t be recommending them. And I will be posting bad reviews on Google and social media.

5 June 2026
Jewlr logo

Reply from Jewlr

Hi Oliver,

We're sorry to hear that your experience did not meet your expectations.

We understand how disappointing it must have been for your gift to arrive later than anticipated, especially for such an important occasion. We also appreciate your frustration regarding the chain length and the options provided for exchanging it.

Our team aims to provide solutions that are consistent with our policies and manufacturing processes, but we understand that the options available were not satisfactory from your perspective.

We value your feedback and would appreciate the opportunity to review your concerns further. Please feel free to contact our Customer Experience team at support@jewlr.com with your order number, and we would be happy to discuss the matter with you.

Rated 3 out of 5 stars

The order arrived on time with no…

The order arrived on time with no concerns, but I was taken back how small the bar was on the necklace chain. I had the bar etched with a 5 letter name which you needed strong spectacles to see. But the recipient loved the necklace, so all good.

4 June 2026
Rated 5 out of 5 stars

So good

The timing of the drop off was amazing, the quality was amazing, anything and everything you buy from this place will be probably good, the price was amazing, I got a great discount for my girlfriend and for the ring I bought I will definitely be back.

4 June 2026
Rated 2 out of 5 stars

My package was almost lost

My package was almost lost, intelcom did a lousy job delivering it to a bad place I found my order opened and your email arrived to my junk folder

16 May 2026
Jewlr logo

Reply from Jewlr

Hi JD,

We're sorry to hear about your delivery experience. We understand how concerning it must have been to find your package in that condition and nearly lost.

While we unfortunately do not have control over carrier delivery practices or email filtering settings, we're glad to hear that you were ultimately able to locate your order. We appreciate your feedback and will certainly pass your comments regarding the delivery experience along to the carrier.

If there are any issues with the item itself or if we can assist you further, please don't hesitate to contact our Customer Experience team at support@jewlr.com.

Rated 5 out of 5 stars

Easy to maneuver through website and…

Easy to maneuver through website and pick out the size and style, shipping details were great, and so was tracking.

I'd hope that delievery included actual contact with individual rather than leaving it at door, especially when it's a ring.

3 June 2026

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