Gemma who assisted my autistic son was fantastic always following up on e mails and explaining so he could understand. Gemma was always quick to respond and nothing was too much. Great service.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a really good experience with JF Law Ltd from start to finish. The whole process was explained clearly and handled smoothly, which made things a lot less stressful for me. I want to especia... See more
My 1st impressions of JF LAW and their initial interview was positive I spoke to someone there called Zozan. She was extremely helpful and explained properly everything I needed to know, I felt compl... See more
I can’t rate JF Law highly enough especially Tracy Chick who managed my case through to closure. Her advice and management of my case were second to none and she successfully negotiated my claim throu... See more
Company details
Written by the company
JF Law was established in 2014 and since then we’ve gone from strength to strength. Our speciality field is personal injury law. However, as time has gone on we’ve expanded into other key areas, such as medical negligence, data breach law, and housing disrepair. Over the years we’ve not just helped thousands of clients recover compensation, but helped them achieve justice for the wrongs they endured. This is all down to our commitment to providing you with the best legal service possible. From accidents at work and trips in the street to medical negligence and breaches of your personal data, our team is experienced and skilled in their chosen fields.
Contact info
Arrowe Brook Road, CH49 5PB, Birkenhead, United Kingdom
- 0151 375 9916
- info@jflaw.co.uk
- jflaw.co.uk
4.7
Excellent
984 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple
Gemma Shields made a naturally stressful and frustrating situation a really easy and seamless process. Very good communication throughout the process and provided good informative advice.
15 October 2025
Unprompted review
Reply from JF Law Limited
Thank you Gabriella for your excellent review of JF Law. We are pleased to know our solicitor Gemma Shields was able to support you throughout your claim and get you a satisfactory outcome. Our solicitors are constantly learning and looking at ways to improve the help they can offer . Thank you again Gabriella for your lovely feedback
Kindest regards
Kimberley
Absolutely fantastic service I got from…
What a brilliant solicitor. Absolutely fantastic service I got from my Solicitor Paul Burgess. This has been a long process but we got there in the end . He was so patient with me . And I can’t thankyou him enough. You have done amazing job. Thankyou Julie Badger
14 October 2025
Unprompted review
Reply from JF Law Limited
Thank you Julie for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted to hear Paul Burgess could assist throughout your claim journey. We know the claim journey can be long but we don't believe in settling a claim that under compensates our clients as that isn't fair to you. Thank you again Julie for your lovely feedback
Kindest regards
Kimberley
I had a car accident and went to JF Law…
I had a car accident and went to JF Law to get a claim done for me they stood in for me and everything went successfully.All their staffs are great especially
Micheal Higgins has been a good lawyer and good communicator through out the process and am really impressed am soo happy .
I recommend JF Law to anyone who has any issue and think there is no hope I recommend them especially Michael Higgins thanks for the good work done
28 October 2024
Unprompted review
Reply from JF Law Limited
Thank you Barbara for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted Micheal Higgins could assist throughout your claim journey. We appreciate your recommendation and will happily assist you or anyone you know who may need to make a claim in the future. Thank you again Barbara for your lovely feedback and recommendation of JF Law
Kindest regards
Kimberley
The lady was talking to me was very…
The lady was talking to me was very polite and helpful thank you very much for you being so nice.
7 October 2025
Unprompted review
Reply from JF Law Limited
Thank you so much for your excellent review Larissa. We're delighted to hear that our first response advisor was able to provide you with such helpful and attentive service. I'm sure the team will be pleased to know how much they helped during the start of your claim journey. Thank you again Larissa for your lovely feedback
Kindest regards
Kimberley
ellie was amazing thankyou very happy…
ellie was amazing thankyou very happy with outcome
7 October 2025
Unprompted review
Reply from JF Law Limited
Thank you Marie for your excellent review of JF Law. We are pleased to know our solicitor Ellie Lamey was able to support you throughout your claim and get you a satisfactory outcome. Our solicitors are constantly learning and looking at ways to improve the help they can offer . Thank you again Marie for your lovely feedback
Kindest regards
Kimberley
JF Law offers high quality service
JF Law offers high quality service. Kerrie is remarkable on every scale. She did a fantastic job through. From being responsive to keeping me up-to-date. I would like to thank the firm for defending my corner succesfully.
20 August 2025
Unprompted review
Reply from JF Law Limited
Thank you Regis for your excellent review of JF Law. We are sorry to hear about the incident you were involved in and the injuries you sustained - however we are pleased to know our solicitor Kerrie Deryn-Levell was able to support you throughout your claim Journey and get you a satisfactory outcome. Our solicitors are constantly learning and looking at ways to improve the help they can offer. Thank you again Regis for your lovely feedback
Kindest regards
Kimberley
Very helpful on the phone and gave me…
Very helpful on the phone and gave me the information I needed
1 October 2025
Unprompted review
Reply from JF Law Limited
Thank you so much for your excellent review Dave. We're delighted to hear that our first response advisor was able to provide you with such helpful and attentive service. I'm sure the team will be pleased to know how much they helped during the start of your claim journey. Thank you again Dave for your lovely feedback
Kindest regards
Kimberley
Amazing service from Kirsty thank you
Amazing service from Kirsty thank you, very professional & extremely helpful explained everything in such detail and answered all my questions. also sympathetic understanding caring to my situation. Very easy to talk too made me feel at ease in such a stressful time
Thank you again
Natasha
29 September 2025
Unprompted review
Reply from JF Law Limited
Thank you so much for your excellent review Tash. We're delighted to hear that Kirsty was able to provide you with such helpful and attentive service. I'm sure Kirsty will be pleased to know how much she helped during the start of your claim journey. Thank you again Tash for your lovely feedback
Kindest regards
Kimberley
Had my first contact with JF Law today
Had my first contact with JF Law today, and so far been very helpful and understanding, Craig has been very helpful, talking me though signing online documents and been very reassuring
30 September 2025
Unprompted review
Reply from JF Law Limited
Thank you so much for your excellent review Helen and kind words about Craig Jackson We are pleased to hear Craig went above and beyond to answer any questions you had regarding the incident you were involved in. This is the high level of customer service we aim to offer at JF Law. Thank you again Helen for your lovely feedback
Kindest regards
Kimberley
GoAT 290906.001
Gemma, absolute Gem of All Time. Awesome, worked hard on the case (for quite a while), and because of her perseverance, it was very successful. Gemma was patient too, I was busy but everything was extremely smooth and easy. No fuss and no rubbish waste time nonsense or pushiness. SMOOTH SERVICE.
Well done Gemma and thank you, it was a pleasure. 😀
23 September 2025
Unprompted review
Reply from JF Law Limited
Thank you The Name is Optional for your excellent review of JF Law. We are sorry to hear about the incident you were involved in and the injuries you sustained - however we are pleased that Gemma Shields was able to assist you throughout your claim and help you get compensation you rightly deserved. If you or anybody you know should ever need assistance in the future we would be pleased to help. Thank you again The Name is Optional for your lovely feedback
Kindest regards
Kimberley
A Very Delicate Matter
What has been a very exhausting and delicate matter has been handled with true professionalism and care by Jessica Stewart of JF Law Limited. I simply would not have had the time or energy to have delt with this myself so in Jessica's more than capable hands today we reached an outcome very favourable to me. Now I can move on with my life and the payment received will go towards achieving something positive.
From the bottom of my heart thankyou Jessica.
Kind regards James
25 September 2025
Unprompted review
Reply from JF Law Limited
Thank you James for your excellent review of JF Law. We are sorry to hear about the incident you were involved in and the injuries you sustained - however we are pleased that Jessica Stewart was able to assist you throughout your claim and help you get compensation you rightly deserved. If you or anybody you know should ever need assistance in the future we would be pleased to help. Thank you again James for your lovely feedback
Kindest regards
Kimberley
My claim with JF Law
My case hadler was Gemna Shields and from start to finish I was engaging with Gemma who kept me up to speed at every stage and fully in the loop. I was given a quality, detailed and rapid service. Would highly recommend
25 September 2025
Unprompted review
Reply from JF Law Limited
Thank you Jamie for your excellent review of JF Law. We are sorry to hear about the incident you were involved in and the injuries you sustained - however we are pleased that Jessica Stewart was able to assist you throughout your claim and help you get compensation you rightly deserved. Thank you again Jamie for your lovely feedback
Kindest regards
Kimberley
Absolutely wonderful professional…
Absolutely wonderful professional service from all the staff especially Bev and Kev who supported me constantly throughout the process. Communication was support was perfect, I could contact them anytime I needed advice, I recommend JF Law to anyone who needs support with any issues, thank you
23 September 2025
Unprompted review
Reply from JF Law Limited
Thank you lilpinkhunnybunny for your excellent review of JF Law. We are sorry to hear about the incident you were involved in and the injuries you sustained - however we are pleased that Bev Faulkner and Kevin Layfeild were able to assist you through your recovery and help you get compensation you rightly deserved. If you or anybody you know should ever need assistance in the future we would be pleased to help. Thank you again lilpinkhunnybunny
for your lovely feedback
Kindest regards
Kimberley
JF Law Ltd
Gemma Shields at JF Law Ltd worked on my case following an injury and I couldn’t be more grateful for her hard work and dedication. We had a successful conclusion thanks to her help. I would highly recommend JF Law Ltd.
2 September 2025
Unprompted review
Reply from JF Law Limited
Thank you Rosemary P for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted Gemma Shields could assist throughout your claim journey. We appreciate your recommendation and will happily assist you or anyone you know who may need to make a claim in the future. Thank you again Rosemary P for your lovely feedback and recommendation of JF Law
Kindest regards
Kimberley
Completely cash hungry no compassion…
Completely cash hungry no compassion for there claimants
Initially I had been told to update JF Law once there was conclusive ending in regards to my claim. Once I had the update of information to give to JF Law I had been instructed that my claim was closed ? Which had left me profoundly confused. I received a pre admitted liability from the insurance company which when the first response team heard they had literally lit up given the circumstances when I was offered a no win no fee I was happy. Until I heard 25 %. This was a clear attempt to make more money for themselves. Once I had called out their behaviour the offer had then dropped to 15 %. I believe this was still a tactic that was to make me feel coerced into accepting when in actual fact the region of 10 % is definitely more appropriate as it’s now a case of quantifying my loss and damages and injuries. Once I had asked for an escalation of the matter I unfortunately was met with hostile responses- for this reason I hope to shine a light on the behaviour of JF Law on my incident.
20 August 2025
Unprompted review
Very polite and friendly spoke to a…
Very polite and friendly spoke to a women Michelle she kept me updated with all information she had. Was also very understanding with my case.
18 September 2025
Unprompted review
Reply from JF Law Limited
Thank you so much for your excellent review Thomas and kind words about Michelle Burke. We are pleased to hear Michelle went above and beyond to answer any questions you had regarding the incident you were involved in. This is the high level of customer service we aim to offer at JF Law. Thank you again Thomas for your lovely feedback
Kindest regards
Kimberley
Avoid
My experience with this company has been nothing short of a nightmare. From the very beginning, my case was handled with negligence and a complete lack of professionalism.
Throughout the process, I had around six or seven different solicitors assigned to me. Each one left, and every time I was left without any representation for months at a time. During those periods, I had to chase the office repeatedly—sometimes five or six calls—just to confirm whether anyone was even dealing with my claim.
To make matters worse, the claim for loss of earnings was never my idea. It was pushed by the company, with promises that it would increase the compensation. In reality, their mismanagement has only dragged the case out unnecessarily. If my claim had been dealt with properly when the defendants first agreed, this could have been resolved years ago.
Instead, I am left with wasted time, unnecessary stress, and a case that should have been concluded long ago. This company’s actions have been careless, unprofessional, and deeply disappointing.
I will make sure to warn as many people as possible about my experience so they don’t have to go through the same. They should not be trusted with anyone’s case.
17 September 2025
Unprompted review
Professional, clear, and Gemma was excellent throughout
I reached out to JF Law following a frustrating injury involving a family member. Gemma Shields handled our matter and was EXCELLENT throughout. She was reliable, professional, clear in her communication, and managed the whole process as smoothly as possible. We achieved an excellent outcome, and our experience was, in every respect, entirely positive.
28 July 2025
Unprompted review
Reply from JF Law Limited
Thank you Mila for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted Gemma Shields could assist throughout your claim journey. We appreciate your recommendation and will happily assist you or anyone you know who may need to make a claim in the future. Thank you again Mila for your lovely feedback and recommendation of JF Law
Kindest regards
Kimberley
Fantastic
Fantastic
Thank you so much for all your help and always being there to answer my questions.
Great service.
17 September 2025
Unprompted review
Reply from JF Law Limited
Thank you Lee for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted to hear we could assist throughout your claim journey. We know the claim journey can be long but we don't believe in settling a claim that under compensates our clients as that isn't fair to you. Thank you again Lee for your lovely feedback
Kindest regards
Kimberley
It's was very good service and it was…
It's was very good service and it was very good work
16 September 2025
Unprompted review
Reply from JF Law Limited
Thank you customer for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted to hear we could assist throughout your claim journey. Thank you again customer for your lovely feedback
Kindest regards
Kimberley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.