re GU22 7RS Hillmount Woking. I recently learnt Clive Winton retired from managing the blocks of flats in Woking. This is a thousand pities because he always made sure to follow through any email I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Re Hilmount Woking. Giving 4 stars because there is always room for improvement. Our new Manager Emma-Jayne is being very pro-active with regards to improving the management of Hillmount. She dilig... See more
Company replied
JFM have been managing the Parr Court Estate for the last 4 months. Without hesitation I can state they are a vast improvement on the last company we used. Our JFM Property Manager is Jake Marshall... See more
Company replied
Adrian was fantastic—punctual, polite, and clearly knew what he was doing. He made what I thought would be a boring inspection surprisingly reassuring. Everything was explained in plain English, no ja... See more
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Company details
- Property management company
- Business management consultant
- Estate Agent
- Estate Agents
- Property Developer
Written by the company
Striving for Perfection in the Most Fundamental Elements of Block Management | Highly Experienced & Qualified Managers
Contact info
Middlesex House , 130College Road , HA1 1BQ, Harrow, United Kingdom
- 02038657789
- info@jfm-management.co.uk
- jfm-management.co.uk
4.3
Excellent
261 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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A change for the better
JFM took over the management of our development a year ago, managing a 1200 apartment complex lease structure development is not an easy task.
I’m however quite pleased with the job that have done over the past year and I have certainly felt the change.
If I was to use a few words to describe them it would be “Slow but Steady”. Since they took over the improvement has been gradual but most importantly continuous. They are not without their pitfalls and they certainly could do a better job in communicating their plans but overall they are doing a rather good job.
Overall Catherine Adams is doing a rather good job and managing a well motivated team.
28 May 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Dr. Sheesh,
Thanks so much for the 5-star review — we’ll take “Slow but Steady” over “Fast and Chaotic” any day! 🐢✨
Managing a 1200-unit development is a bit like herding caffeinated cats with clipboards, but we’re glad the progress is showing. We hear you on communication — we're working on being less "mysterious" and more "master plan revealed."
Big cheers to Catherine and the team — they’ll be walking a little taller today after reading this!
Thanks again for the thoughtful feedback — steady we go!
– The JFM Team
Help During Sale
In particular I would like to thank Jamesie Adams for the excellent help received during the sale of the lease on my apartment answering all questions raised by solicitor very quickly and efficiently a great help during a stressful time. Thank you
14 May 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Jasper,
Thank you so much for the glowing 5-star review!
We’re absolutely thrilled to hear that Jamesie was able to help make the sale of your apartment a little less stressful (we hear he might secretly moonlight as a superhero 🦸♂️—his special power is replying to solicitors faster than the speed of light).
We’ll make sure he gets the praise he deserves—and maybe even a celebratory biscuit or two 🍪.
Wishing you all the best in your next chapter, and thank you again for taking the time to leave such a kind review. It really means a lot to all of us at JFM.
Warmest regards,
The JFM Team 💙
Helpful, personable service resolving lease/service charge issues
Jamesie has been super helpful stepping in to resolve some difficulties I was having after staircasing on my shared ownership property and the housing association hadn't transferred my service charge payments.
15 May 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi GO,
Thank you so much for taking the time to leave us a review!
We’re really pleased to hear that Jamesie was able to swoop in like the service charge superhero he is 🦸♂️ and help resolve the issue after your staircasing process. We know how stressful these transitions can be, especially when things fall through the cracks, so we're glad he could step up and smooth things out.
We always aim for 5-star experiences (Jamesie’s now eyeing that last star like a true overachiever 😄), so if there’s anything more we can do to make your experience with JFM even better, please don’t hesitate to let us know.
Thanks again for your kind words, and welcome to this next stage of your homeownership journey!
Amazing customer service!
I was very impressed with my recent experience when calling JFM, I was transferred through to Sachin who I can honestly say was brilliant!!
I was so happy that Sachin was able to resolve my query about a service charge payment and he handled the situation with care and empathy.
Sachin was very helpful, he listened patiently, I felt heard and he did everything possible to make sure I had the information I required.
Sachin spent over 40 mins with me looking through many systems and files that was time consuming for him to find the answers I needed and even wrote an email and waited on the line to make sure I received it.
Sachin kept me informed the whole time as to what he was doing and how long it may take.
He was very professional and polite and I cannot sing his praises enough, he’s a real asset to JFM.
Thank you
12 May 2025
Unprompted review
Reply from JFM Block & Estate Management
Dear Gowri,
Thank you so much for taking the time to leave such a thoughtful and glowing 5-star review!
We’re absolutely delighted to hear about your positive experience with Sachin. Your kind words truly mean a lot to us. It’s wonderful to know that Sachin was able to resolve your query with such care, professionalism, and dedication. We’re especially proud of his commitment to going above and beyond to ensure you felt heard and supported throughout the process.
At JFM, we strive to provide exceptional service, and feedback like yours affirms that we’re on the right track. We’ll be sure to share your lovely comments with Sachin and the wider team—he truly is a valued member of our organisation.
Thank you once again for your kind words and for choosing JFM. We’re always here to help!
The JFM team have genuine interest in helping
The JFM team are very professional and considerate. When they took over management of the residential complex, it was really refreshing to experience how they have genuine interest in addressing issues promptly and building a supportive community. I would highly recommend them to any residential block.
10 May 2025
Unprompted review
Reply from JFM Block & Estate Management
Dear Pierre,
Thank you so much for your lovely review — it truly made our day (we may have blushed a little in the office). We're thrilled to hear that you've felt the positive difference since we took over management.
We do take what we do seriously — just not ourselves! Our goal has always been to handle issues quickly and create a community where residents feel heard and supported (and hopefully a little less like they’re emailing into the void).
Thanks again for your kind words and your vote of confidence — it means the world to us.
Jamesie
Jamesie was really helpful and was happy to answer any question I had, He was there to meet me on arrival, Overall he made it a pleasure able meeting. Huseyin ibrahim
30 April 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Huseyin,
Thanks so much for your lovely review! We're thrilled to hear Jamesie made such a great impression (we'll be sure not to let it go to his head!). It’s always our goal to make meetings smooth and enjoyable, and it sounds like Jamesie delivered just that.
We’ll pass on your kind words — they’ll definitely make his day!
Jamesie at JFM is simply THE BEST
Jamesie at JFM is simply THE BEST. I'm in the middle of selling my flat which naturally is difficult and I'm replying on JFM Management to answer some questions from myself and solicitors. I'm so relieved I have Jamesie to contact as she replies so quickly and helpfully it makes the whole process so much easier and less stressful which I really appreciate.
1 May 2025
Unprompted review
Reply from JFM Block & Estate Management
Dear Sophie,
Thank you ever so much for your glowing 5-star review!
We're absolutely delighted to hear that Jamesie has been such a help during the sale of your flat. Selling a property is rarely a walk in the park, but it's wonderful to know that Jamesie’s prompt and helpful support has made things a little smoother (and hopefully saved a few grey hairs in the process!).
We’re very proud to have him on the team—he has a bit of a reputation around here for being a bit of a superhero when it comes to client service (cape not included).
Wishing you all the best with the rest of the sale, and please don’t hesitate to reach out should you need anything else.
As a property management company
As a property management company, they should have taken responsibility for monitoring and maintaining the building’s boiler system. It's completely unacceptable that a central hot water boiler—less than 10 years old with an expected lifespan of at least 25 years—has already failed, and yet they refuse to take responsibility. Instead of engaging with the insurance or offering any enough communication or the proof, they’ve chosen to avoid the issue entirely, leaving residents to cover the full cost out of pocket.
I’m honestly speechless. I won’t name the building, but let’s just say it’s one of London’s more iconic developments—those who know, know. If you’re a fellow resident, give this a thumbs up. We deserve better.
16 April 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you for taking the time to share your concerns. I'm truly sorry to hear about your experience and can completely understand how frustrating this situation must be for you.
At JFM, we genuinely care about the residents and communities we support, and we're committed to resolving issues in a fair and transparent way. We’d really appreciate the opportunity to speak with you directly to better understand the circumstances and see how we can help move things forward.
If you're willing, please reach out to us at complaints@jfm-management.co.uk and include your property details so we can identify your case and look into this further. Your feedback is very important to us, and we want to make sure it’s properly addressed.
Thank you again for raising this. We hope to hear from you soon and have the chance to assist you directly.
Great Customer Service!
Our development only switched to JFM Block & Estate Management recently. Given the past history and ineffectiveness of our previous property management company, I was not sure how JFM would be any different. I must say, I have been very impressed with their performance so far. Any problems that I have raised has been dealt with right away.
I would like to give acknowledgement to Jamesie who went beyond with helping me resolve an issue I was having with a tenant. He was supportive and understanding and never tried to dismiss the problem. Despite getting push back along the way, Jamesie persisted and ultimately got my issue resolved!
I would like to thank Jamesie and Catherine, our property manager for doing a great job in supporting our development!
2 April 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you, AK!
We really appreciate your kind feedback. It’s great to hear that you've had a positive experience since switching to JFM.
Jamesie and Catherine will be so pleased to know their support made a difference. We're glad we could help resolve the issue quickly and effectively.
Thanks again for your trust—looking forward to continuing to support your development!
Does the company still exist? no response from them
I cannot speak with anyone on the phone or via email. Not sure if the company still exists. They didn't amend the contact details when we bought the property and we are not receiving invoices or the accounts information for the service charge.
1 April 2025
Unprompted review
Reply from JFM Block & Estate Management
Dear Samuel,
Thank you for sharing your feedback, and we are truly sorry to hear about the difficulties you've encountered with communication and receiving your invoices and account information. We understand how frustrating this can be and we want to resolve the issue promptly.
To assist you further, please reach out to us directly at complaints@jfm-management.co.uk. Kindly include your contact details and any additional information regarding your complaint so we can address your concerns efficiently. Once we have received this, we will ensure that you are contacted directly to resolve the matter as quickly as possible.
We appreciate your patience and look forward to working with you to resolve this.
Thanks in advance, and I look forward to hearing from you!
Great service from Jake Marshall
The service we receive from Jake Marshall is great. He is attentive and responds to emails promptly. We are a small block of 30 flats which previously had little maintenance by the former freehold owner. Since the leaseholders enfranchised and appointed JFM there have been huge improvements. Hence the 5 stars.
28 March 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Megan,
Thank you so much for the glowing review—and for making Jake’s day (he’s currently walking around the office like he’s just won an Oscar 🎉)!
We’re genuinely thrilled to hear that you’ve seen such a positive change since appointing JFM. It’s always our goal to help bring buildings back to their best, and it’s great to know that Jake’s attentiveness and quick replies have made a real difference for your block.
We really appreciate you taking the time to share your experience—and the 5 stars aren’t bad either! ⭐⭐⭐⭐⭐
Here’s to continued improvements and smooth sailing ahead!
excellent cooperation and support
excellent cooperation and support. It has been a pleasure working together, and we truly appreciate the professionalism, dedication, and partnership throughout. We look forward to future opportunities to collaborate again
Shad Thanes Cleaning. Services
26 March 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Marzena, for your wonderful feedback! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience working with us. The professionalism and dedication of our team are something we truly value, and it's great to know that it made a difference in our collaboration. We look forward to future opportunities to work together again!
Outrageous fees, appalling service and zero customer service
Appalling Service!!!
I am a leaseholder in a large development with nearly 100 properties that fall under the management of JFM. We have recently had new windows and doors fitted to large blocks of flats and JFM are refusing to provide FENSA certificates which is not only frustrating the residents who have paid over £10,000 for this but is also stalling potential sales in the development. We are also suffering considerable loss of water pressure in the larger blocks which JFM are refusing to address. Their appalling lack of due care and diligence and simple problem solving is now negatively affecting the lives of the residents as a whole. They overcharge for everything and the accounts are in disarray resulting in double payments and constant amendments. If they are your managing agents petition to get rid of them as soon as possible!
26 March 2025
Unprompted review
Reply from JFM Block & Estate Management
We're sorry to hear about your experience and appreciate you taking the time to leave feedback. At JFM, we take all concerns seriously and are committed to improving our service where it's fallen short of expectations.
We’d welcome the opportunity to look into your situation further. Please get in touch with us directly at complaints@jfm-management.co.uk so we can investigate and respond properly.
Thank you again for your feedback — it helps us grow and do better.
— The JFM Team
Great service from start to finish from…
Great service from start to finish from Catherine. No complaints at all.
19 March 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your wonderful feedback, Dean! We're thrilled to hear that Catherine provided you with excellent service from start to finish. It's always a pleasure to know that our efforts are appreciated. We'll be sure to share your kind words with her. If you need anything else in the future, we're always here to help!
The speed and efficiency of Jamesie…
The speed and efficiency of Jamesie when I need anything has been beyond helpful at times of great stress. Without his help, the sale of my flat has the potential to fall through. He always comes back quickly and when he says he will. Great customer service, thank you!
11 March 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your kind words and the 5-star rating! 😊 I'm thrilled to hear that Jamesie’s speed and efficiency have been so helpful, especially during such a stressful time. We’re glad we could assist in making the sale of your flat smoother. Your feedback means a lot, and we truly appreciate your trust in us. Thank you again for taking the time to share your experience!
JFM Block and Estate Management - DO NOT USE
After discussions with JFM, I found that they listened and remedied issues. A couple of their staff members that I interacted with were very helpful.
27 February 2025
Unprompted review
Reply from JFM Block & Estate Management
Dear Saba, I believe we have discussed the concerns raised in this review, however if you still have any issues please do not hesitate to reach out at complaints@jfm-management.co.uk or my personal email. kind regards, Jamesie at JFM
Catherine Adams has been a pleasure to…
Catherine Adams has been a pleasure to deal with, super friendly and quick to reply. Thanks so much Catherine!
3 March 2025
Unprompted review
Reply from JFM Block & Estate Management
Wow! Thank you so much for your fantastic 5-star review! 🌟 We’re absolutely thrilled to hear that Catherine has been such a pleasure to deal with. Her friendly approach and quick responses are exactly what we aim to provide, and it’s wonderful to know she’s made such a positive impression!
Your kind words really mean the world to us, and we’ll be sure to pass them along to Catherine. If you ever need anything further, please don’t hesitate to reach out – we’re always here to help!
Jamesie was very helpful in assisting…
Jamesie was very helpful in assisting with a complex issue with an HIU.
19 February 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you for your kind words! We're so glad to hear that Jamesie was able to assist you with the complex issue regarding the HIU. We always strive to provide great service, and it’s wonderful to know that Jamesie’s help made a positive impact.
Nobody would care LESS about your property as JFM!
One of the worst management companies existed. The only thing they can do efficiently is to get into your pocket for more money. The service charge is rising every year well above inflation (5-10, sometimes 20%) for absolute zero service!
Our tenants lived with leaks and mould for years! They just simply never return calls and emails. They hire cheapest labour to make some repair work but charge you premium. The result looks shabby a month later but they just do not care. Make yourself a favour – never use those cowboys.
7 February 2025
Unprompted review
Reply from JFM Block & Estate Management
Dear Linda,
I am truly sorry to hear about your negative experience with JFM. I completely understand your frustration, and I deeply regret that we have not met your expectations.
Your feedback is extremely important to us, and I would like to personally assist in resolving this matter. Please feel free to email me at complaints@jfm-management.co.uk with your contact details and specific information regarding your complaint. Kindly include your unit details so I can investigate this further and ensure it receives immediate attention.
Once again, I sincerely apologise for any inconvenience you have faced. I appreciate the opportunity to make things right and look forward to assisting you.
Reply from JFM Block & Estate Management
Hi Mr. Guo,
Thank you for taking the time to share your feedback. We are delighted to hear that you found our staff helpful and patient. Providing excellent service is a top priority for us, and we are pleased that we were able to meet your expectations.
We truly appreciate your kind words and look forward to assisting you again in the future.
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