re GU22 7RS Hillmount Woking. I recently learnt Clive Winton retired from managing the blocks of flats in Woking. This is a thousand pities because he always made sure to follow through any email I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Re Hilmount Woking. Giving 4 stars because there is always room for improvement. Our new Manager Emma-Jayne is being very pro-active with regards to improving the management of Hillmount. She dilig... See more
Company replied
JFM have been managing the Parr Court Estate for the last 4 months. Without hesitation I can state they are a vast improvement on the last company we used. Our JFM Property Manager is Jake Marshall... See more
Company replied
Adrian was fantastic—punctual, polite, and clearly knew what he was doing. He made what I thought would be a boring inspection surprisingly reassuring. Everything was explained in plain English, no ja... See more
Company replied
Company details
- Property management company
- Business management consultant
- Estate Agent
- Estate Agents
- Property Developer
Written by the company
Striving for Perfection in the Most Fundamental Elements of Block Management | Highly Experienced & Qualified Managers
Contact info
Middlesex House , 130College Road , HA1 1BQ, Harrow, United Kingdom
- 02038657789
- info@jfm-management.co.uk
- jfm-management.co.uk
4.3
Excellent
260 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Lauren Osborne for helping me…
Thank you Lauren Osborne for helping me quickly and clearly. You sorted out my query without any hassle, and I really appreciate how efficient and easy the process was. Great support!
27 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Frag Assist,
Thank you so much for the lovely review! 🌟
Lauren Osborne is basically our in-house superhero — no cape, just a headset and a knack for solving things fast (and with a smile). We’re so glad she made the process smooth and hassle-free for you.
Your appreciation means a lot, and we’ll be sure to pass the gold star her way ⭐
Thanks again for your support — we’re always here if you need us!
Compassionate staff member - thank you
Leaving a review for Amee Bhatt in particular as she was very helpful to me in a stressful context- she provided a quick response and was very compassionate and helpful. Thank you Amee!
26 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your kind words and lovely feedback!
We’re really glad to hear that Amee was able to support you during a stressful time — she truly embodies the compassionate and responsive service we strive to offer. We’ll be sure to pass your message along to her; it will mean a lot!
Thanks again for taking the time to share your experience.
zero confidence in this firm
zero confidence in this firm, never answer a phone, never in the office. noticed they charge for sublet fees when the lease clearly states they are not entitled to charge for a fee. I urge anyone who has paid a sublet fee to check their lease to see if JFM are entitled to charge or not.
25 June 2025
Unprompted review
Reply from JFM Block & Estate Management
We're sorry to hear about your experience and appreciate you taking the time to leave feedback. At JFM, we take all concerns seriously and are committed to improving our service where it's fallen short of expectations.
We’d welcome the opportunity to look into your situation further. Please get in touch with us directly at complaints@jfm-management.co.uk so we can investigate and respond properly.
Thank you again for your feedback — it helps us grow and do better.
— The JFM Team
I have received exceptional service…
I have received exceptional service from Jamesie Adams who has been very prompt and helpful in providing us with replies to property related enquiries.
24 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your kind words, Taslima. We're delighted to hear that Jamesie Adams provided you with exceptional service and prompt assistance. We'll be sure to pass along your feedback—it's always encouraging to know our team is making a positive impact.
Carlene behaved as a true professional,
Carlene behaved as a true professional,
Prompt in her replies and dealing with the problems.
23 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your kind words, Adela. We're thrilled to hear that Carlene provided you with such a professional and efficient service. Her promptness and proactive approach in resolving issues truly reflect the standards we aim to uphold. We’ll be sure to pass on your lovely feedback to her—it will mean a great deal.
Upsettingly poor service, disregard for leaseholders, extortionate fees
An astonishingly poor record of management of our site, including just in the past year:
- Refusing to provide FENSA certificates to newly fitted doors and windows. Leaseholders are as a result currently unable to sell their properties. JFM have not fully recognised their fault and responsibility to resolve this, despite huge pressure from leaseholders, and have not yet fixed this.
- Refusal to address significant and worsening loss of water pressure in the site despite numerous and sustained complaints from leaseholders. Even suggested that costs for resolving could fall on leaseholders on top of existing charges - what is our (massively increased) service charge for then?
- Ridiculous hiking of fees and overcharging with poor service and communication in return. A seeming disregard for the way their conduct affects people's homes and lives.
Alongside this, in recent correspondence on an issue JFM rudely dismissed my concerns as a leaseholder and made outright false and misleading statements.
Extremely upset and disappointed about their management of our site. Would absolutely not recommend them to any other sites seeking a prospective management company.
20 June 2025
Unprompted review
Reply from JFM Block & Estate Management
We're sorry to hear about your experience and appreciate you taking the time to leave feedback. At JFM, we take all concerns seriously and are committed to improving our service where it's fallen short of expectations.
We’d welcome the opportunity to look into your situation further. Please get in touch with us directly at complaints@jfm-management.co.uk so we can investigate and respond properly.
Thank you again for your feedback — it helps us grow and do better.
— The JFM Team
Thank you Adrian!
I wanted to drop a quick note to give some feedback on Adrian who just completed the fire door inspection for my flat. He was extremely professional and friendly. I feel confident that I know what needs to be done to the door to protect both myself and my neighbours! That is very reassuring. Please send him my thanks - he is a credit to your team.
20 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for taking the time to share your kind feedback. We're thrilled to hear that Adrian provided such professional and friendly service during your fire door inspection. I'll be sure to pass along your appreciation to him—he truly is a valued member of our team.
Your reassurance and satisfaction mean a lot to us. If you need any further assistance, please don't hesitate to reach out.
Review for Shahnaz Adam
My review is for Shahnaz Adam. Always responds promptly to emails advising when payment will be made, which is greatly appreciated and makes my job a lot easier.
18 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much for your kind words and positive feedback about Shahnaz! We're so glad to hear that her prompt communication and support have made things easier on your end. We'll be sure to pass this along to her — it will definitely make her day!
Joshua Williams is great!
I am a solicitor and I acted for the owners of a flat on a sale. I can only comment on my contact with JFM during that time. And I can confirm it is positive! Joshua Williams was my main contact and he was super helpful and very quick with his replies
18 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you for your positive feedback, Noel. We're delighted to hear that your experience with JFM was a smooth one and that Joshua provided prompt and helpful support throughout the process. We'll be sure to pass on your kind words to him. It’s always a pleasure to work collaboratively with professionals like yourself.
Supplier Payment
Shahnaz Adam (Finance Ledger Manager) always responds promptly to my emails, providing clear updates as to what the next steps / outstanding actions are. She is always very helpful and polite in her approach and gets things done effectively.
13 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Dear Laura,
Thank you so much for taking the time to share your lovely feedback! We’re thrilled to hear that Shahnaz has been able to assist you effectively and that her prompt and polite approach has made a positive difference.
At JFM, we truly believe in providing clear communication and dedicated support, and your kind words mean the world to us. We’ll be sure to pass your appreciation along to Shahnaz!
If there’s anything else we can do for you, please don’t hesitate to reach out. We’re always here to help.
Shiwal Singh
Shiwal Singh. An exceptionally bright, talented, responsive, kind and customer centric Client Accountant who has transformed the financial management and reporting experience we receive from JFM. Aims to respond in a timely, polite and clear manner to requests for information, her Client is never left in an information vacuum wondering what is going on. A benchmark of performance that others should strive to achieve and when they do then, we would receive the award winning service marketed and we hope for. Keep up the great work Shiwal.
14 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you for taking the time to leave such kind words! We’re thrilled to hear that Shiwal’s dedication and expertise have made a positive difference. We like to think of him as our secret weapon—always responsive, clear, and ready to tackle any challenge with a smile (and maybe a magic trick or two up his sleeve).
At JFM, we aim for service that’s nothing short of award-winning. We’re still waiting for that trophy, but your feedback definitely feels like a gold medal! Your kind words motivate us to keep raising the bar—and maybe even adding a few more fun surprises along the way.
Thanks again for your trust—here’s to many more successful collaborations and perhaps a few more laughs too!
As one of many Suppliers working with…
As one of many Suppliers working with JFM, we have always found them to be a pleasure to deal with. I've always said to Joe & James that their Property Managers are some of the nicest in the industry which makes our lives that little bit easier!
Professional, Approachable & just genuinely nice people; it's no wonder their Award winners several times over!!
13 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Dear Rhoda,
Thank you so much for your kind words and for taking the time to share your experience. We truly appreciate your support and are delighted to hear that our Property Managers have made a positive impression — it’s always our goal to foster strong, collaborative relationships with our valued suppliers.
Your recognition of our team’s professionalism, approachability, and genuine care means a great deal to us. We believe that building positive partnerships is key to delivering outstanding service, and your feedback is a wonderful affirmation of that commitment.
We look forward to continuing our successful collaboration and thank you once again for your trust and kind words.
Jamesie Adams was GREAT at providing…
Jamesie Adams was GREAT at providing all relevant information and documents in a timely manner. Very efficient and useful.
13 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you for your kind feedback!
We’re so pleased to hear that Jamesie was able to assist you efficiently and provide everything you needed in a timely manner. Your recognition means a great deal, and we’ll be sure to share your appreciation with Jamesie.
We look forward to working with you again.
Jamesie was very helpful and responded…
Jamesie was very helpful and responded swiftly with kindenss and honesty. Communication is open i appreicate how well my query was handeled by them. Thank you Jamesie
12 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you, Gerald, for your kind words! 🌟
We're so pleased to hear that Jamesie was able to assist you with care, honesty, and efficiency. We believe open communication makes all the difference, and it’s great to know you felt supported throughout.
We’ll be sure to pass on your thanks to Jamesie — much appreciated! 🙏
The 3 P’s: Pro-active, Personable and Professional
It is great working like minded people that put their clients and people needs at the forefront of everything they do. It is a real pleasure working with the team who are pro-active, personable and professional.
20 May 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you so much, Mr B, for your kind words and thoughtful feedback! 🌟
We’re truly grateful to work with clients who value the same principles we do — being pro-active, personable, and professional in everything we do.
It’s always a pleasure collaborating with you, and we look forward to continuing our journey together!
Always had a good experience when…
Always had a good experience when dealing with JFM
12 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Thank you, George, for your kind words.
We’re pleased to hear you've consistently had a positive experience with JFM. Your support is greatly appreciated, and we look forward to continuing to work with you in the future.
JFM are stopping sales of properties in our development
JFM instructed a firm as part of the window and door replacement in our block to carry out the works. This firm has not provided the relevant FENSA certificates for these works well over six months later. They have been informed, repeatedly that without these certificates it will be impossible to sell any of the properties or even claim against warranty. JFM, specifically the Operations Director, Nick Gibbs has now palmed this situation off to the freeholder, Homeground but the situation remains the same. Leaseholders in the block are unable to sell their properties at this time.
17 June 2025
Unprompted review
Reply from JFM Block & Estate Management
We're sorry to hear about your experience and appreciate you taking the time to leave feedback. At JFM, we take all concerns seriously and are committed to improving our service where it's fallen short of expectations.
We’d welcome the opportunity to look into your situation further. Please get in touch with us directly at complaints@jfm-management.co.uk so we can investigate and respond properly.
Thank you again for your feedback — it helps us grow and do better.
— The JFM Team
Fantastic service from start to finish
Fantastic service from start to finish, really knowledgeable and eager to help.
10 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Robin,
Thank you so much for the glowing review!
We’re thrilled to hear the service was fantastic from start to finish — that’s exactly what we aim for (with just the right balance of brainpower and enthusiasm!). Being called "knowledgeable and eager to help" is music to our ears — we might even print that on a mug.
Really appreciate you taking the time to leave this – and we look forward to helping again anytime you need us.
Jamesie Adams was very helpful and came…
Jamesie Adams was very helpful and came back to my queries quickly with lots of detail. Very impressed.
5 June 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Jarred,
Jamesie is currently blushing—we had to remind him to stop smiling and get back to work! 😄
Seriously though, thank you for the amazing feedback. We're thrilled he could help you out quickly and with all the detail you needed. We’ll make sure he gets a gold star (and maybe a biscuit 🍪).
Thanks again for taking the time to share your experience—it really means a lot to us!
A change for the better
JFM took over the management of our development a year ago, managing a 1200 apartment complex lease structure development is not an easy task.
I’m however quite pleased with the job that have done over the past year and I have certainly felt the change.
If I was to use a few words to describe them it would be “Slow but Steady”. Since they took over the improvement has been gradual but most importantly continuous. They are not without their pitfalls and they certainly could do a better job in communicating their plans but overall they are doing a rather good job.
Overall Catherine Adams is doing a rather good job and managing a well motivated team.
28 May 2025
Unprompted review
Reply from JFM Block & Estate Management
Hi Dr. Sheesh,
Thanks so much for the 5-star review — we’ll take “Slow but Steady” over “Fast and Chaotic” any day! 🐢✨
Managing a 1200-unit development is a bit like herding caffeinated cats with clipboards, but we’re glad the progress is showing. We hear you on communication — we're working on being less "mysterious" and more "master plan revealed."
Big cheers to Catherine and the team — they’ll be walking a little taller today after reading this!
Thanks again for the thoughtful feedback — steady we go!
– The JFM Team
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