Jian London Reviews 

Great service. Very quick service. Had to send item back as not quite right for the person I bought for. Refund processed as soon as they received the item back. Would buy from them again

Ordering and paying for the gift item was a smooth process. However, upon receiving the parcel, I discovered that both the box and the plastic packaging were torn. This was disappointing as the items were intended as a surprise anniversary gift, but the damaged packaging ruined the element of surprise. I reached out to JianLondon sales regarding this issue, but unfortunately, I have not received a response. It seems that this may be indicative of their approach to customer service.

Lost a stone from a ring, got in touch, sent it over to them, they fixed it and sent the ring back. No hassles what so ever. Couldn't recommend this company enough. FANTASTIC service. Thank you.

I payed for next day delivery and it has not arrived in time

This is the second item I've ordered from Jian London and I've had very very good experience with the company. The jewellery is very nice quality and the service is excellent. Brilliant communication and a please to deal with. Highly recommended and I will definitely be using them again in the future.

The feedback from the company has been great, the order and service has been excellent.

Purchased a sapphire ring for Christmas. The size was too small, Jian London exchanged the ring for the correct size we needed without any problems and in pretty quick time. 5 stars.

Really helpful company and professional. The product is of high quality. Would recommend!

Dealt with my order extremely quickly. Quick delivery. Very pleased with my purchase. Would definitely purchase from this company again.

Can't recommend Jian highly enough. When the silver sample arrived I was blown away. What a great idea. The final product is amazing. They kept in touch at all stages of manufacture and delivery. I note some adverse quality and repair comments but hopefully they will never arise

Ordered on line
Instant reply fast delivery with Royal Mail tracking
Very professional

Totally efficient and caring, Unbelievably customer service.

I purchased a beautiful ring for my wife which she loved but unfortunately I ordered it too big! Jian London were very quick to fix my issue and exchange for the correct size. Their communication was second to none! Were Always keen to help and always kept me updated with the status of my order.

Straightforward ordering and item sent promptly with updates.earrings very good and well mounted ,am sure my wife will love them

Amazing jewellers. Best I've ever dealt with. Updates via emails all the way until your item arrives. Amazing quality and fully recommended.

Prompt delivery for time off year. Goods are as described. Perfect thank you.

First class. Took the option of having the ring made in silver so I could see the colour of the citrine. The gold version is stunning. Highly recommend thank you so much I am thrilled.

The order arrived on time for which I was really glad as it was a present for my wife on her sixtieth birthday.My wife absolutely loves it thank you very much for the very well made high quality item worth every penny.

I have used this company for a few years now and there service is great have had no problems.

earrings were a present for my wife on our 20th wedding anniversary. delivery was quick, and the gift wrapping was superb. the earrings are fantastic, and I'm definitely in credit with the brownie points

would not hesitate to order from here again