Jian London Reviews 

Excellent service and quality products. Kept informed at each stage of the process.
Good value for money

I purchased a white sapphire eternity ring (supposedly), unfortunately only a few weeks in and it looks awful! I should of returned it when i first got it as its like cheap glass that you can see through but i thought maybe thats how it was supposed to look with it being a 2ct size but my friend has one purchased from another company and hers is not like the one i have! i messaged Jian and all they keep saying is that white sapphires look like that and i should clean it etc i have tried this and its made no difference, i emailed them again and now theyve stopped replying to me :( White sapphire is meant to be strong it's so disappointing that now the ring looks like an old cheap costume jewellery. please dont buy from this company buy elsewhere as if there was a problem you would get no help from there customer service department!

I purchased a ring for a birthday gift and the quality is awful, i am so embarrassed as this ring looks like a cheap costume jewellery one after only been worn a couple of times! i contacted Jian customer services but they just kept fobbing me off with ridiculous excuses. If you are purchasing an item for a special gift please do not buy from this company as you will be VERY disappointed. I purchased an alternative gift from another company at a similar price and what a difference in the quality of the item

Excellent customer service the young lady was very helpful and polite, delivery next day service was spot on I would certainly recommend this company JianLondon . Well done. and Thankyou.

Excellent service and amazing quality.

When I found an engagement ring on their site it was exactly what I was after. It wasn't exactly to my fiancée's brief but I felt it represented both of our tastes. The stone was beautiful and as aqua marine is her birth stone and Katie loved it. I proposed at Disney World and the ring really suited the location!

Katie loved the ring so much I decided to get her matching jewellery for the wedding and loved that you had a bracelet and neckless with the same stones and style which I ordered for valentine's and Katie's birthday respectively.

I have now just received the very unique drop set earings which I intend to give her on the anniversary of our engagement next month.

Katie has been blown away by each piece and it is lovely that she has a set with matching stones and style. They will look beautiful on her when we get married in August.

Excellent product first class delivery would not hesitate to recommend

Very easy to order, excellent delivery and great quality necklace - my wife was delighted! Only slight issue is that I find the clasp a little fiddly - but guess that is an age thing!

Excellent web site very easy to use, great all round.

EXCELLENT customer service!!! Jewellery is stunning with great prices too!! SUPER fast delivery!

ORDERED NECKLACE PENDANT / EARINGS TO MATCH ARRIVVED CHAIN TOO SHORT . RANG / E MAILED REPLY IN MATTER OF MINUTES ON BOXING DAY , AMAZED I RETURNED ITEM, EXCHANGED , FIRST CLASS SERVICE

Fantastic company. I was a little nervous ordering jewellery online but Jian London were excellent. Their customer service is brilliant and they dispatched my item the same day. Super Fast delivery and easy to contact when I needed to order an extra link. A pleasure to deal with, I will be using them again in the future.

Back in January my partner bought a ring from this company as a promise ring for myself. By february it had completely bent out of shape and become thin. When contacting this company from the get go I was blamed for it all, I was told I must’ve hit the ring for it to bend when I explained id barely worn it I still had the same response. Furthermore I was told this was an issue ‘unique to myself’ and the company never even asked to review the product. When I asked if they would consider reviewing it they said this could have been ‘done earlier without all this unpleasantness’ again implying all blame to be on myself. My first email to this company simply stated this issue and if i could have some support but all I received was emails passing the blame and the company taking absolutely no responsibility. Furthermore they offer you a one year guarantee, which is effectively useless as if i wanted this ring re shaped back to size it would cost me £25. So a one year guarantee is basically useless and false advertisement. I would never recommend this company to anyone, the customer service was absolutely appalling. From their very first email all i’ve had is accusations and lack of regard for their customers that have spent good money on their products.

Personally will never shop with this brand again as it’s not worth the hassle and upset its caused. I now have a very sentimental ring that’s quite clearly not fit for purpose and a brand that simply could not care less!

First class service all the way through, the ring is absolutely beautiful and amazing my wife loves it.
You can’t go wrong using Jian London great jewellery and excellent quality and prices

The complimentary silver ring was really useful as it enabled me change my order to the correct size. Customer Service was great kept me informed as to the progress of the order. The ring looks fantastic.

Jian stocked the exact necklace product I required to celebrate our Ruby wedding anniversary last year. Then for Xmas I was able to match this with multi-purpose ruby ear-rings.
Sales, payment and delivery all proceeded without a hitch. The exchange of the ear-rings (my fault!) was carried out quickly and efficiently. The inclusion of the company’s stock booklet was useful to choose the second gift.

Easy to order, very prompt delivery and communications, and excellent products

Absolutely delighted with my necklace. Absolutely beautiful and exactly as described. Quick delivery & beautifully packaged. Will definitely be ordering again. I’ve already recommended to family & friends.

Great service. Very quick service. Had to send item back as not quite right for the person I bought for. Refund processed as soon as they received the item back. Would buy from them again

Ordering and paying for the gift item was a smooth process. However, upon receiving the parcel, I discovered that both the box and the plastic packaging were torn. This was disappointing as the items were intended as a surprise anniversary gift, but the damaged packaging ruined the element of surprise. I reached out to JianLondon sales regarding this issue, but unfortunately, I have not received a response. It seems that this may be indicative of their approach to customer service.

Lost a stone from a ring, got in touch, sent it over to them, they fixed it and sent the ring back. No hassles what so ever. Couldn't recommend this company enough. FANTASTIC service. Thank you.