Andy Gibson - 11/10 service, stuck with me every single step of the process even till after getting the car. Exemplary service offered by him and the Jigsaw team, would 100% recommend him again, would... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently used Jigsaw finance, and the whole process from start to finish was so simple and stress free. My finance representative Andrew Gibson was incredibly helpful and explained each process and... See more
Company replied
I recently got a new car finance deal with the help of Andy Gibson and the process was unbelievably quick. He goes above and beyond to get the best deal and ensure everything is put in place, with... See more
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Andy Gibson offered me an outstanding service. He truly understood my needs, was extremely patient with me to find the right van even if I changed my mind a few times, always explained the next steps... See more
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Company details
- #31 of 63 best companies in Car finance and loan company
Written by the company
Jigsaw Finance is a business built around personal service, supporting dealers and their customers. With many years of experience, a unique product range to suit all customers and an approach that combines smart technology with traditional personal service, the team reviews each customer individually to help identify a suitable and affordable finance package specific to their needs. Recently awarded Broker of the Year at the DealTrak F&I Conference, Jigsaw Finance has been trading for the last 18 years as a Motor Finance broker, operating right across the curve to enhance the customer and dealer experience by supporting their buying desire and individual circumstance. The Jigsaw Operational Team are ‘On Call’ ready to help dealers and customers, taking over the finance transaction with expert objective insight where required, releasing sales executives to concentrate on their next customer.
Contact info
Genesis Centre, Innovation Way, ST6 4BF, Stoke-on-Trent, United Kingdom
- 01782450745
- enquiries@jigsawfinance.com
- jigsawfinance.com
4.8
Excellent
2K reviews
Replied to 29% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you to Barry and Jill who helped…
Thank you to Barry and Jill who helped me through the process and for being very efficient,great customer service thank you
7 April 2026
Reply from Jigsaw Finance
Thank you for your review, Gemma.
Barry and Jill will really appreciate the mention. Glad everything ran smoothly for you, and thanks again for taking the time to leave the feedback.
Reply from Jigsaw Finance
Thank you for your review, Jim.
We appreciate you taking the time to share your feedback, it means a lot.
Reply from Jigsaw Finance
Thank you for your review, Mr Viggars. We appreciate you taking the time to share your feedback.
It’s good to see the service delivered as expected, and your comments are valued.
Staff very professional,very…
Staff very professional,very helpful,went out of way to help nothing to much trouble thank you
6 April 2026
Reply from Jigsaw Finance
Thanks for your review, Martin, really appreciate you taking the time to leave it.
Great to hear you felt well looked after, thanks again for choosing Jigsaw Finance.
Finance
I didn’t take up the offer of finance . But it was a good company to deal with . The reason I didn’t take the finance had nothing to do with jigsaw
4 March 2026
Reply from Jigsaw Finance
Thanks for your review, Carol, really appreciate you taking the time to leave it.
Glad you had a positive experience with us, and thanks for considering Jigsaw Finance.
Seriously can’t fault the people or the…
Seriously can’t fault the people or the process
2 April 2026
Reply from Jigsaw Finance
Thanks for your review, Mr Block, we really appreciate you taking the time to leave it.
Great to hear you couldn’t fault the people or the process, thanks again for choosing Jigsaw Finance.
Very helpful and kept you updated…
Very helpful and kept you updated through whole progress with emails and phone calls
1 April 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for your review, Tina-Marie, we really appreciate you taking the time to leave it.
Great to hear you felt kept up to date throughout, thanks again for choosing Jigsaw Finance.
Best customer service
Best customer service, very straightforward process.
31 March 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for your review, Ronny, we really appreciate you taking the time to leave it.
Great to hear you were happy with the service and found everything straightforward. If there’s anything that would have made it a 5 star experience, we’d really value your feedback.
Great customer service helped with…
Great customer service helped with finding the right provider would highly recommend.
31 March 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for your review, Dean, we really appreciate you taking the time to leave it.
Great to hear the service helped you find the right option and that you’d recommend us.
Great Customer service an very helpful
28 March 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for your review, Leanne, we really appreciate you taking the time to leave it.
Great to hear you found the service helpful, thanks again for choosing Jigsaw Finance.
trying to get in touch with the… complaints team
trying to get in touch with the complaints department been trying for over a week and still cant get in touch.
been without a car for 11 weeks dont seem to be getting any nearer to a resolution
30 March 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for your review, Katey, we really appreciate you taking the time to leave it.
Great to hear everything went smoothly, thanks again for choosing Jigsaw Finance.
Reply from Jigsaw Finance
Thanks for your review, we really appreciate you taking the time to leave it.
Great to hear you found everything easy to use with no pressure and a quick service, thanks again for choosing Jigsaw Finance.
Reply from Jigsaw Finance
Great to hear you found the service friendly, professional and efficient, thanks again for choosing Jigsaw Finance.
Amazing
Fantastic company couldn't fault them . Would definitely recommend them.
Give them a try !!!!!
24 March 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for your review, Angela, we really appreciate you taking the time to leave it.
Fantastic to hear you had such a positive experience and would recommend us, thanks again for choosing Jigsaw Finance.
Excellent company
Excellent company, lovely people that can’t do anymore to help you. And everything run smoothly and fast I would definitely recommend.
26 March 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for your review, Keith, we really appreciate you taking the time to leave it.
Great to hear everything ran smoothly and you felt well looked after, and we appreciate the recommendation, thanks again for choosing Jigsaw Finance.
Excellent and efficient service from…
Excellent and efficient service from start to finish all sorted in 24hrs
25 March 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for your review, we really appreciate you taking the time to leave it.
Great to hear everything was sorted quickly and the service hit the mark, thanks again for choosing Jigsaw Finance.
2 stars Great start
2 stars Great start, poor follow-through
I dealt with Sam at Jigsaw Finance to broker the deal on my Range Rover Sport. Before the purchase, Sam was brilliant always on the phone, walked me through the whole process, responsive and helpful. Exactly what you want from a broker.
After the sale? A completely different story.
I have not spoken to Sam on the phone once since the car was purchased. Not once. Before completion he was calling regularly since then, nothing. Calls go unanswered, messages have gone ignored, including a specific request for my early settlement figures which I’m still waiting on.
The vehicle came with a number of serious faults, and I needed Sam to mediate between myself and the supplying dealer. That mediation simply hasn’t happened. A good broker stands behind the deal they put together not just the commission.
I’ll be honest given Tim Boler at The Car Barns’ track record, and the fact that Sam has gone equally quiet, I’m left wondering whether the broker and the dealer are more aligned with each other than they are with the client. That’s not an accusation, but it’s a question I’m asking myself. When both parties go silent at exactly the same time after a problem sale, it doesn’t look good.
This review reflects where things stand right now. I will be escalating this with the FCA and any relevant finance authority if I do not receive my early settlement figures and proper mediation support. I’m hoping this prompts Sam to get in contact and do the right thing if so, I’ll update this review accordingly.
The pre-sale service was excellent. The after-sales has been anything but.
28 February 2026
Unprompted review
Very straight forward!
Everything was made easy by Andy Gibson very helpful and proactive and manged to turn this around within 3 days. I would highly recommend Andy to anyone. Thanks!
25 March 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for your review, we really appreciate you taking the time to leave it.
Great to hear everything was made straightforward and turned around quickly, and we appreciate the recommendation, thanks again for choosing Jigsaw Finance.
Excellent service, very helpful and friendly
From start to finish I had a very pleasant experience. Dealing with Reece as my point of contact and then the finalisation of everything through my validation call everyone was excellent and very helpful. Highly recommend
23 March 2026
Unprompted review
Reply from Jigsaw Finance
Thanks for your review, Carl, we really appreciate you taking the time to leave it.
Great to hear you had a positive experience throughout and that you’d recommend us, thanks again for choosing Jigsaw Finance.
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