It was simple to order and although delivery came in patches it was ok. It would have been more helpful to send things together as the dress and the shoes are an outfit, and the return only allows you... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The outfit took quite a while to arrive (over a month, with lots of updates emailed), but was really nice. Unfortunately the top didn't fit me - looked fab but I couldn't move, but maybe I should hav... See more
Company replied
I’ve had a really positive experience using the JJ’s House app. It’s easy to navigate, and I like how simple it is to browse different styles and filter exactly what I’m looking for. The photos and... See more
Company replied
The dresses (I ordered 4 try-on) were very well made and the shipping/return is simple and seamless. It’s the PERFECT way to see if you like! Their customer service answered a question within minutes... See more
Company replied
Company details
About JJ's House
Written by the company
Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services.
In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Contact info
50 Raffles Place, #30-00 Singapore Land Tower, Singapore, Singapore
- jjshouse.com
4.0
Great
11K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Perfect exception quality
Ordered a try on dress which came when said it would the dress was perfect but too big ao I sent it back and ordered the correct size this is my 2nd time ordering bridesmaid dresses and they are very well made excellent quality materials just perfect dresses
6 March 2026
Reply from JJ's House
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
The quality of the dresses is amazing…
The quality of the dresses is amazing especially considering the price. Very quick delivery and easy to return. Any issues they are very quick to respond and has been fixed no trouble at all. I’m very impressed with this company.
3 March 2026
Reply from JJ's House
Thank you for your review.
We are honored to hear your compliment on our products. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Posted pics and feedback online!
3 March 2026
Reply from JJ's House
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
The try on was really easy
The try on was really easy. The dresses arrived quickly and got them back quickly without any problems. It was good quality.
5 March 2026
Reply from JJ's House
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I ordered 4 dresses to try on for…
I ordered 4 dresses to try on for Mother of the Bride. It arrived and I got to try them on to see what I would like. Ended up ordering one of the dresses and the discount given was great. JJ House gives you a return shipping label, Easy to Return. Remember you have to send it back in 7 days. Dresses are good quality. Will order again from them.
4 March 2026
Reply from JJ's House
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
JJs are awesome
JJs are awesome! Great quality items at super prices. I'm a big fan.
25 February 2026
Reply from JJ's House
Thank you for your review.
We are honored to hear your compliment on our products. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Wonderful service and quality
What a wonderful service to your customers! I loved that I could try the dresses on in my home for $10.00 per dress and no issue with returns.
The dresses are all beautifully made and high quality. Thank you!
26 February 2026
Reply from JJ's House
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Be careful when ordering custom size dresses
I used their try before you buy option and that was a good experience. However, when I decided to pick a dress and get it made to order it was a disaster. I took the measurements as requested by their guidelines. All I needed was the hem shortened and the chest area smaller. When I got the dress, the sleeves and chest area were significantly smaller than when I originally tried on the sample dress. I could barely put it on. I contacted the company and they said they changed the measurements of the sleeves and upper portion of the dress according to the dress proportion. Now the breast area has a big crease that I'm going to have to figure out how to fix. They should also ask people to measure the other parts of the body if they are going to make changes that are not requested. The dress was pricey already, I had to pay them to get it altered and then it still didn't fit. They gave me a 30% credit but that didn't even cover the alteration I had to do again at a tailor. It was a very frustrating and very disappointing experience.
31 January 2026
Unprompted review
Reply from JJ's House
Dear customer,
Hope you have a nice day. We received your complaint and we are sorry to bring you all the unhappy experience. Please kindly note that our try-on dresses follow the standard size chart, while customized dresses are made exactly according to the measurements provided at the time of ordering. Additionally, the sleeve measurements were made based on the size ratio of the other measurements you provided.
We checked that our customer service has contacted you and provided you a solution, which you have accepted. We suggest you contact our customer service on time if you still have any problems with their orders or services.
We thank you for your understanding in this matter.
Reply from JJ's House
Thank you for your review.
We are honored to hear your compliment on our products. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Beautifully made
Beautifully made! Exactly as pictured! Excellent quality of material and sewing!
27 February 2026
Reply from JJ's House
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Expensive Dresses at Reasonable Prices
This site was easy to use.
I “tried” 4 dresses for $40. They came with a paid return label and I sent back what I didn’t want to keep. I also had the option of getting a newly made dress of the one I chose that had never been tried. I liked having that choice
27 February 2026
Reply from JJ's House
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Everything went smoothly!
Lots of colors and styles to choose from, quick shipping, dress fit as expected and was well made.
27 February 2026
Reply from JJ's House
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
JJ's House Made It Easy!
JJ's House made it easy to choose a mom-of-the-groom gown.
I enjoyed the filters on the website which made it easier for me to narrow my search to dresses of my preference. They have a wide range of color choices and an option to try on dresses before purchasing.
I ordered three floor-length gowns which were all beautiful, well-made, and looked great on. Of the three, I chose one and will be ordering over the next week, a custom size and in a shade of green.
28 February 2026
Reply from JJ's House
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Bridesmaid dresses
Myself and 5 bridesmaids attended an appointment at the shop in London. We had a mixture of different sizes to shop for but Sabrina was amazing, constantly running back and forth, answering questions and even bringing us a dress that wasn’t on display which suited every bridesmaid and we bought it. Such a fun and brilliant experience. Gracie mille Sabrina
19 February 2026
Unprompted review
Reply from JJ's House
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I madeH a request for my dress to…
I made a request for my dress to deliver at a certain date and you guys made it happen. The dress is absolutely beautiful. Thank you for your prompt service. Will purchase again.
27 February 2026
Reply from JJ's House
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I love the try at home option
I love the try at home option. It makes everything so easy!
27 February 2026
Reply from JJ's House
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Great Experience!
Loved this experience. We did the Try On experience for my daughter for Winter Formal. We had four dresses shipped to us and chose one to keep. It was an easy process - and it had good results! All of the dresses were good quality. She found one she loved. I also like that the dresses were decent length, as most of the dresses we could find around our area or from other online retailers were super short. Good quality dresses, easy process, we will definitely use JJ's again!
26 February 2026
Reply from JJ's House
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
ALIVE AGAIN!!
I CAN NOT BEGIN TO TELL YOU HOW EXTREMELY SATISFIED WITH THE CHIFON JUMPER SLATE BLUE SIZE 16W I WORE FOR MY NIECE'S QUINCENERA ON 2/21/26. I HAVE NOT BEEN TO A PARTY IN YEARS AND WAS NERVOUS ABOUT FINDING SOMETHING THAT WOULD COMPLIMENT ME. I SEARCHED HIGH AND LOW FOR AN OUTFIT. I ORDERED 3 OUTFITS FROM SEVERAL PLACES AND WAS EXTREMELY DISAPPOINTED THAT IT DID NOT RESEMBLE ANYTHING ON THE PICTURE. IT WAS VERY CHEAP LOOKING AND HAD A FUNNY SMELL TO IT AS WELL. I DO NOT HAVE A CLUE ON HOW I FOUND YOU, JJ HOUSE(I MANIFESTED IT..HEHE). SO MANY OUTFITS SO MANY COLORS TO CHOOSE FROM WITH THE SMALLEST SIZE TO CURVEOUS SIZES(WHICH I LOVE THE MOST) AND ITS VERY TRUE TO SIZE, I MIGHT ADD!! AND GREAT AFFORDABLE PRICES. THEY EVEN LET YOU PRE-TRY THEM BEFORE YOU ACTUALLY BUY IT. I DID NOT HAVE TIME & TOOK A RISK AGAIN, AND WAS VERY HAPPY WITH IT.. THANK YOU JJ HOUSE FOR MAKING A OLE GAL LIKE ME FEEL BEAUTIFUL AGAIN... I WILL CERTAINLY BUY FROM YOU AGAIN.. I GOT LOTS OF COMPLIMENTS ON MY OUTFIT TOO!!:)
FAST DELIVERY; I GOT IT SOONER THAN EXPECTED!!
21 February 2026
Unprompted review
Reply from JJ's House
Thank you for your review.
We are honored to hear your compliment on our dresses. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
I have had a fantastic experience with…
I have had a fantastic experience with JJ House! They have many options to choose from! Their program to try on and ship back those that don’t fit is great! I was able to find the best dress from them for my daughter’s wedding!
Their return process was easy and the service experience was fantastic!
4 February 2026
Unprompted review
Reply from JJ's House
Thank you for your review.
We are honored to hear your compliment on our Try-on service. Your satisfaction is utmost importance to us and this is our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
Good quality - very pleased
Good quality, fast shipping, responsive staff who are happy to customise dresses. Would recommend.
25 February 2026
Reply from JJ's House
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day!
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