It was simple to order and although delivery came in patches it was ok. It would have been more helpful to send things together as the dress and the shoes are an outfit, and the return only allows you... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The outfit took quite a while to arrive (over a month, with lots of updates emailed), but was really nice. Unfortunately the top didn't fit me - looked fab but I couldn't move, but maybe I should hav... See more
Company replied
I’ve had a really positive experience using the JJ’s House app. It’s easy to navigate, and I like how simple it is to browse different styles and filter exactly what I’m looking for. The photos and... See more
Company replied
Had a fabulous experience at JJ’s house London today. Special mention to Iris, she was so friendly, helpful, kind and understanding. She went above and beyond to make it a positive experience. Here’s... See more
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Company details
About JJ's House
Written by the company
Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services.
In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Contact info
50 Raffles Place, #30-00 Singapore Land Tower, Singapore, Singapore
- jjshouse.com
4.0
Great
11K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I am a larger size and it fits!
I am a larger size (2x) and had a difficult time finding a formal gown. Picked one out on JJ's but needed it fast. It came just on time, fit perfectly and needed no alterations. Other formal dress companies use tiny zippers that get stuck. I love the larger, more functional zippers on thier gowns. Also, I am 5'7 and other brands are made for women 5'10 or 6ft, so you have yo get them hemmed. JJ's dress was the perfect length to wear with heels. I will definitely shop with them again.
14 April 2026
Unprompted review
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
The fact that I was able to try the…
The fact that I was able to try the dresses on the styles that I liked before buying. That was very enjoyable to me. 10 out of 10 experience for me.
14 April 2026
Reply from JJ's House
Thank you for your review.
We are honored to receive your compliment about our Try-on service. Your satisfaction is of utmost importance to us, and it motivates our work. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and help make you an even happier customer.
Have a great day!
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Beautiful, high quality dresses at a fantastic price
Beautiful, high quality dresses at a fantastic price. Try at home service is a great idea and dresses arrived quickly. We tried on, returned samples and ordered chosen dress which took a little longer to arrive but still in plenty of time. Very highly recommend JJ's House and will definitely use them again!
8 April 2026
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Absolutely beautiful
It took a really long time to arrive, but it was perfect and beautiful and 100% worth it.
13 April 2026
Reply from JJ's House
Thank you for your review.
We are honored by your kind words about our products. Your satisfaction is of utmost importance to us, and it drives our commitment to excellence. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and make you an even happier customer.
Have a wonderful day!
Soooooo good!!!
I enjoyed this experience tremendously due to the fact that I had been frustrated with alternate choices. The app streamlined every decision and was fast and easy. Shipped earlier than expected and the product itself was amazing. I would highly recommend this site for special occasion dress needs. Love it!! Thank you!!
12 April 2026
Reply from JJ's House
Thank you for your review.
We are honored by your kind words about our app and products. Your satisfaction is of utmost importance to us, and it drives our commitment to excellence. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and make you an even happier customer.
Have a wonderful day!
I have used JJS house for my own…
I have used JJS house for my own wedding dress and subsequent wedding guest outfits, I find the quality of their clothing fabulous and hence keep purchasing from them.
13 April 2026
Reply from JJ's House
Thank you for your review.
We are honored by your kind words about our products. Your satisfaction is of utmost importance to us, and it drives our commitment to excellence. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and make you an even happier customer.
Have a wonderful day!
I’ve had a really positive experience…
I’ve had a really positive experience using the JJ’s House app. It’s easy to navigate, and I like how simple it is to browse different styles and filter exactly what I’m looking for. The photos and reviews from other users are especially helpful—they give a much more realistic idea of how items look in real life.
I also love the “Style Gallery” feature, it’s inspiring to see how others wear their outfits. The app feels user-friendly, and everything from searching to ordering is smooth and straightforward.
Overall, a great app if you’re looking for dresses for special occasions. Definitely worth trying!
13 April 2026
Reply from JJ's House
Thank you for your review.
We are honored by your kind words about our app and products. Your satisfaction is of utmost importance to us, and it drives our commitment to excellence. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and make you an even happier customer.
Have a wonderful day!
I tried to order two dresses for my…
EDIT: After deleting "processing" orders and re ordering second dress, and paying for expedited shipping, I may actually get it on time. I will change my review only because I am not sure if I didn't understand the app or if it is truly difficult to use. And the dress that I did receive is beautiful.
I tried to order two dresses for my daughter's wedding. One was try on and pay, one was on clearance. I received the try and pay. I tried to pay it multiple times. The clearance dress tried to send two. I canceled it and re ordered one. It has been an over dramatic ordeal. Dress one is beautiful. Fits great. I wanted second for reception. It seems I will never get it in time. Ordering is confusing. Absolutely terrible. I literally have 6 processing, ordered, etc for dress 2. I desperately needed the other dress. They all say no payment, despite having paid and ordered and paid for rush shipping
29 March 2026
Unprompted review
Reply from JJ's House
Thank you for your update.
We are glad to hear that you have placed an order successfully. Please use the appropriate channels on our website to address your concerns if you need any further help.
Thank you for your time.
Everything was perfect the sizing the…
Everything was perfect the sizing the delivery and most of all the price
Definitely will buy again 😊
9 April 2026
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Arrived after the wedding I had to go…
Arrived after the wedding I had to go to. So very disappointed after putting in the event date as they requested and don't even look at it seems the dress arrives after the wedding. I am so very upset. I received 5 different notifications that the dress was coming on the 2nd, then the 4th then the 6th and 7th and it never arrived on any of those dates. I recommend allowing 3 months to order your gowns from this company.
9 April 2026
Unprompted review
Reply from JJ's House
Thank you for your update.
We apologize for the inconvenience caused by the delay. We have verified that you initiated a return for your order, and the return and refund process has been completed. If you encounter any further issues with your order or our services, we recommend contacting our customer service team.
We appreciate your understanding and sincerely apologize for any inconvenience caused.
Everything was just perfect
Everything was just perfect. Ordered 4 bridesmaid dresses, all beautiful and really good quality. Custom sizing was spot on. It took just under 3 weeks from order to delivery, which considering 4 dresses were custom made, I thought was fantastic! Really happy and would definitely recommend
30 March 2026
Unprompted review
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Incorrect Dress and Color / Partial Order Delivery
I ordered 2 dresses. After several weeks wait for delivery the shipping company SpeedX advised the address was invalid. That was absolute lie. 1 dress was delivered but it was a different dress and color. The company expected to only refund partial asking me to cover shipping and restocking fee. Absolutely not since they delivered incorrect product. And I have not received the second dress.
11 April 2026
Unprompted review
Reply from JJ's House
Thank you for taking the time to leave us a review and your suggestions.
Unfortunately, we were unable to locate your order information. We recommend that you contact our customer service team within 14 days of delivery if you encounter any issues with your order or our services.
Please use the appropriate channels on our website to address your concerns. We appreciate your understanding in this matter.
Order not turned up
The website states that my order has been completed when it has not arrived, and I haven’t heard anything from the company in weeks. I’m appalled as I have wasted over £100.
8 April 2026
Unprompted review
Reply from JJ's House
Thank you for taking the time to leave us a review and your suggestions.
After checking, we confirmed that your order has been delivered on April 2nd. But we never received any emails from you about the order. We recommend that you contact our customer service team within 14 days of delivery if you encounter any issues with your order or our services.
Please use the appropriate channels on our website to address your concerns. We appreciate your understanding in this matter.
Beautiful dress!
Arrived earlier than expected, fit perfectly! Great quality. I would definitely order from them again.
10 April 2026
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Great service
I have bought two dresses from JJ's House. Very happy with the quality of material and craftmanship. Highly recommend for someone looking for a occasion dress. Delivery is fast from ordering.
17 June 2025
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Nice items came quickly
7 April 2026
Reply from JJ's House
Thank you for your review.
We are honored by your kind words about our products. Your satisfaction is of utmost importance to us, and it drives our commitment to excellence. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and make you an even happier customer.
Have a wonderful day!
The Try On program is amazing!
The Try On program is amazing!. All the Items arrived on time, and the return process is very easy.
7 April 2026
Reply from JJ's House
Thank you for your review.
We are honored to receive your compliment about our Try-on service. Your satisfaction is of utmost importance to us, and it motivates our work. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and help make you an even happier customer.
Have a great day!
Good quality garment with good fit…
Good quality garment with good fit delivered quickly.
10 April 2026
Reply from JJ's House
Thank you for your review!
We are honored to hear your compliments about our dresses. Your satisfaction is of the utmost importance to us, and it drives our work. We also appreciate your honest feedback about your experience. We hope to serve you again in the future and ensure you are an even happier customer.
Have a great day!
Great experience
It was really great. Shipment came in earlier than expected and is in perfect condition. Tracking was great. Will use service again.
9 April 2026
Reply from JJ's House
Thank you for your kind review.
Your positive feedback is our greatest motivation, and we are committed to improving our service and quality. We also appreciate your honest input regarding your experience. We hope to have the opportunity to serve you again in the future and make you an even happier customer.
Have a great day!
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