JLC Motors Ltd Reviews 

Reply from JLC Motors Ltd

Jul 31, 2023

Wow… Extremely shocked to read this review with its huge in-accuracies and lies!
There is two sides to every story, and here is ours.

Your Girlfriend (Jess Elphick) purchased a lovely little Audi TT from us. This was a 11 year old car with 88k and good history to go with it.
We MOT’d the car just before sale, to which the only advisory was the ‘front top mounts’.
6 weeks after purchase the ‘Air Con Compressor’ failed (wasn’t sold as broken) and a warranty claim was made, to which they agreed to cover the cost of parts and labour at £648.
Jess Elphicks issue at the time was that the part being used wasn’t an Audi part, even tho the warranty provider had explained that genuine parts only get fitted to cars with a maximum age of 10 years, and Jess Elphicks car was over 11 years old.

Jack Allen called us to explain that Jess Elphick wasn’t happy with the outcome of a full covered replacement (parts & labour) without a genuine part.
So as a ‘Gesture of Goodwill’ we contributed the extra amount (£182), transferred into Jess Elphicks account so a genuine part could be used. The job was carried out at zero cost to Jess Elphick.

Fast forward to 7 months of ownership, and Jack Allen calls again to let us know of a small knocking noise coming from the front of the vehicle. Jack has had it checked out and it’s the top mounts that were advised on the MOT carried out just before sale, which of-course is public information and not something that can be hidden.
Jack Allen then explained that the warranty company unfortunately wouldn’t cover the claim as the parts are ‘wear and tear’ items such as tyres, brakes and bushes and told us to pay for the repair of he would take us to court! (£140)

At this stage, we also couldn’t cover ‘wear and tear’ items after 7 months of ownership, and what I believe to be more than (Jack Allens) stated ‘300 miles’ of use over a 7 month period.
Because Jack Allen threatened us with court, we then instructed him to forward any correspondence to our solicitor, who would reply within 2 weeks. Jack Allen then got so abusive over the telephone, we had to block his number.

Jess Elphicks car started, drove, stopped and did exactly what it was supposed to do, and when it didn’t, (Air Con), it was fixed at no cost to Jess Elphick, but yet somehow we are apparently thieving scum?!

As a side note, I flagged Jack Allen’s review because Jack Allen had for some reason used my grandads name, who neither Jack Allen or Jess Elphick ever met, and has no involvement at all with JLC Motors.