jlnplumbing.co.uk Reviews 

1,061
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of service and workmanship provided. People frequently highlight the staff as professional, polite, and knowledgeable, often going the extra mile, with efficient customer service and clear communication. Many reviewers appreciate the clear communication, including reminders and notifications when engineers are en route. Engineers are consistently described as tidy, cleaning up after completing their work, and explaining processes thoroughly. Customers also value the company's reliability and trustworthiness for various plumbing and heating needs.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the team's... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of workmanship and... See more

Customer communications

Clients share positive opinions on contact, highlighting the ease of booking and great communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent workmanship carried out by engineer John Nicholls and apprentice. Area was left clean tidy after works were completed. Work that was to be undertaken was explained before starting, explanati... See more

Rated 5 out of 5 stars

I’ve been using JLN for a few years now at my own property and my rented property. JLN are utterly reliable from the second you call them and the girls in the office confirm the booking. To the text y... See more

Rated 5 out of 5 stars

I had my boiler serviced which was done efficiently snd thoroughly by craig and i mentioned i had a pinhole in my bathroom radiator. Craig took photos and within 24 hours i had a quote to replace the... See more

Rated 5 out of 5 stars

Excellent job. Repiped my parents central heating in under 3 days. Professional from start to finish from initial quote, helpful office staff to skilled trades men who were punctual and personable. Ke... See more


Company details

  1. Central Heating Service
  2. Bathroom Renovator
  3. Boiler supplier
  4. Gas engineer
  5. Gas installation service
  6. Plumber

Written by the company

Specialists in the installation, service and repair of all domestic boilers, design and installation of heat pump systems, air conditioning and electrical works. We are fully MCS registered and able to claim the governments BUS grant towards a new heat pump system on your behalf. Also, as Heat Geek verified installers, you can be sure of a top quality and highly efficient system.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,061)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Great Job!

A great job completed by Brendan on my immersion heater. Brendan completed the job efficiently and explained what he was doing and had done.

Thank you for getting the heating working again in a timely manner.

A great company!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service, Bathroom refit

End‑to‑end great service from start to finish on our replacement bathroom project. Tom and the team did a fantastic job – the standard of workmanship and professional finish were excellent. Communication was clear and consistent throughout, and there was real attention to detail to ensure the final build was exactly right. Left everything clean and tidy. Would happily recommend.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

MiGa

Initially, although we were offered to do the job, even came to make pricing assessment initially in the end we received the emailed "confirmation letter" surprisingly they were not interested because... 1) they don't operate in our area. which was NOT true, because they were spotted during the job on the near by road, and 2) the job is... to small. Why they had not inform us during the home visit, and what for they did estimation?

13 March 2026
Unprompted review
jlnplumbing.co.uk logo

Reply from jlnplumbing.co.uk

Thank you for your review. We’re sorry to hear you were disappointed.

To clarify, we did respond to your enquiry and apologised that we were unable to take on the work. This was due to both the scale of the work and the distance from our base. For smaller jobs such as boiler servicing, we have to keep travel to a smaller radius so we can maintain reliable appointment times, fair pricing, and emergency availability for all customers.
The heat pump installation you saw nearby was a pre‑planned, full‑week project carried out by a different team, which is scheduled very differently from short service visits.
We understand this may have been frustrating, but we aim to be upfront and honest about what we can and cannot take on, rather than over‑promise and let customers down.

If you’d like to discuss this further, we’re always happy to help.

Rated 5 out of 5 stars

Boiler Service

No hesitation recommending JLN. Easy booking and the engineer arrived on time and respected my property.
Took time to explain what I thought was a problem but turns out not to be. Boiler service carried out thoroughly and also very reasonably priced.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Very good quality work

Very good quality work. Well organised from the point of coming to give quote and then ongoing communication. Plumber was very polite and neat when working. Very pleased with the result.

25 March 2026
Unprompted review

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