jlnplumbing.co.uk Reviews 

1,061
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of service and workmanship provided. People frequently highlight the staff as professional, polite, and knowledgeable, often going the extra mile, with efficient customer service and clear communication. Many reviewers appreciate the clear communication, including reminders and notifications when engineers are en route. Engineers are consistently described as tidy, cleaning up after completing their work, and explaining processes thoroughly. Customers also value the company's reliability and trustworthiness for various plumbing and heating needs.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the team's... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of workmanship and... See more

Customer communications

Clients share positive opinions on contact, highlighting the ease of booking and great communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent workmanship carried out by engineer John Nicholls and apprentice. Area was left clean tidy after works were completed. Work that was to be undertaken was explained before starting, explanati... See more

Rated 5 out of 5 stars

I’ve been using JLN for a few years now at my own property and my rented property. JLN are utterly reliable from the second you call them and the girls in the office confirm the booking. To the text y... See more

Rated 5 out of 5 stars

I had my boiler serviced which was done efficiently snd thoroughly by craig and i mentioned i had a pinhole in my bathroom radiator. Craig took photos and within 24 hours i had a quote to replace the... See more

Rated 5 out of 5 stars

Excellent job. Repiped my parents central heating in under 3 days. Professional from start to finish from initial quote, helpful office staff to skilled trades men who were punctual and personable. Ke... See more


Company details

  1. Central Heating Service
  2. Bathroom Renovator
  3. Boiler supplier
  4. Gas engineer
  5. Gas installation service
  6. Plumber

Written by the company

Specialists in the installation, service and repair of all domestic boilers, design and installation of heat pump systems, air conditioning and electrical works. We are fully MCS registered and able to claim the governments BUS grant towards a new heat pump system on your behalf. Also, as Heat Geek verified installers, you can be sure of a top quality and highly efficient system.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,061)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Heat Pump Specialist

There seem to be so few heat pump specialists in our area the Midlands. We were recommended to JLN Plumbing & Heating by Mars and have been very impressed by all aspects of the process from the initial Heat Loss Survey carried out by Scott to the installation itself all went smoothly. We found that JLN use best practice in every area that we have read about Heat Pumps. We now have a warm home with plenty of hot water and no Buffer Tank even though we had microbore ! Well done JLN.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

7kwh Vaillant heat pump installation

JNL installed our 7kwh Vaillant heat pump in March 2026. They did a superb job and were very tidy. It was completed 1 day ahead of our 6 expected completion. They really know their stuff and were able to answer all my questions. They went out of their way to solve any problems that occurred during the install. I’m very happy with the results

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent workmanship carried out by…

Excellent workmanship carried out by engineer John Nicholls and apprentice. Area was left clean tidy after works were completed. Work that was to be undertaken was explained before starting, explanation of how things worked was also carried out. Would highly recommend this company to carry out any works. Thank you

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Booked for a regular boiler service on…

Booked for a regular boiler service on a boiler that has lost pressure occasionally this year. Issue identified to be followed up and service carried out.
Job completed efficiently and arrived when they said they would. Good service

17 March 2026
Unprompted review
Rated 5 out of 5 stars

JLN - trusted supplier for over 10 years

JLN have been a trusted supplier to my home for nearly a decade. They’ve fitted bathrooms, sorted annual boiler services, managed a whole load of adhoc plumbing requests, as well as fitting my air conditioning system and servicing it.

I’m now at a point where I’m starting to learn the team’s first names. They’re always chatty, friendly and helpful. They’re also quick and responsible when some things (rarely) don’t go quite right. Which has only ever happened once in 10 years.

They’re a great bunch and I’d recommend them to anyone.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE



Excellent customer service from start to finish. Repair was completed quickly and efficiently.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Good job

Quick, clean, friendly, professional, efficient. Very happy, thank you.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Another Job Well Done

I have had many jobs done around the house over the years and have always received first class customer service and workmanship and in my opinion, good value for money.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Boiler annual maintenance

Boiler annual maintenance, top job as usual, very quick answer form the office to book the appointment, paperless, certificate, invoice automatically received on my email. I go by them only now as they very professional at all level. Thank you!!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

JLN Plumbing and John

This has been my 'go to' company for all my plumbing and heating solutions and the diamond in their pack is John. His expertise and advice is second to none as he does the the necessary work not only to fix any problems but always thinks of it as a longer term solution, Thank you John and well worthy of the 5 stars given and also the wonderful people when I call them, they always provide that personal touch.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Boiler Repair

Aaron carried out the boiler repair in a very professional manner, sticking to the task until it was completed,inspite of sustaining an injury. He was very thorough, and made no mess at all. JLN are excellent.

10 February 2026
Unprompted review

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