The service has gotten alot better since I started ordering a few months ago. There are a couple items that were out of stock that I would have liked. I enabled the alert so I would be notified when t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every time I order you keep me updated. You advertise special deals and I like taking advantage of prices. I'm a long term customer. I use your app and website for updates. You've never gave me any is... See more
Company replied
My only concern with is that USPS is slow !! Maybe a better shipping service like UPS or FEDEX ! Let the customer decide if we have to pay shipping give the option! Thanks for your great customer... See more
Company replied
Product was exactly as promised. Ordering is easy and shipping is quick and discreet. I've only made 2 orders so far but will be ordering from JM Bullion for all future bullion purchases.
Company replied
Company details
Written by the company
JM Bullion is an online retailer that supplies individual investors with physical gold, silver, platinum, and copper products. We deal strictly in physical metals intended for delivery directly to the customer.
Contact info
United States
- jmbullion.com
4.1
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
fulfilled and shipped very quickly
17 March 2026
Reply from JM Bullion
Thank you for your kind feedback! We’re glad to hear your order was fulfilled and shipped quickly. We appreciate your support and hope to serve you again soon!
Really on top of the spot price of gold!
Really on top of the spot price of gold!
28 March 2026
Unprompted review
Reply from JM Bullion
Thank you for your feedback. We strive to offer competitive pricing—please reach out if you have questions about sales and promotions!
I love and trust everything I buy here.
25 March 2026
Reply from JM Bullion
We appreciate the positive feedback. Thank you for taking the time to review us—enjoy your order!
Have done business with JM Bullion for…
Have done business with JM Bullion for some time now. Always easy, never any problems. Good source for coins etc.
28 March 2026
Reply from JM Bullion
Thank you for your continued loyalty. We truly appreciate your support over the years and are grateful you keep choosing us—please let us know if there's any way we can make your future orders even better.
JM Bullion always delivers!
JM Bullion always delivers exceptional quality items that are accurately described and shipped promptly. Most all items l have purchased arrived even nicer than I've expected.
27 March 2026
Reply from JM Bullion
Thank you for the wonderful review. We’re pleased your purchase exceeded your expectations and look forward to serving you again.
The order was sent through UPS and they…
The order was sent through UPS and they were impossible to meet. I spoke with Customer Service on Monday 3/23 and was supposed to get an update. As of Friday 3/27, I have not received anything. I want the product for which I paid two weeks ago.
20 March 2026
Reply from JM Bullion
Hi John,
Thank you for your patience, and we’re sorry for the delay. We’ve prioritized your order for shipping, and it should be moved into the shipping queue tomorrow.
We’ll reach back out as soon as tracking is available. For the inconvenience, we’d also like to offer you a coupon, which will be sent via email shortly. We appreciate your understanding, and please feel free to reach out if you have any other questions.
Reasonable premium and price fluctuations with market movements.
I I’m wondering if they could create an option to purchase by weight, cull/melt silver and gold, weighted by dollar amount. Just a thought.
27 March 2026
great quality i got what i asked for
11 March 2026
Reply from JM Bullion
Thanks for your feedback! We look forward to serving you again!
Fast shipping and decent price.
17 March 2026
JM Bullion is a horrid company and…
JM Bullion is a horrid company and should be ashamed for his they treat the handicapped
On 4/1/2026 I was sent a $20 gift card as a sorry for the disrespect gimp. . LAME. There are many other bullion traders out there. Shop elsewhere.
25 March 2026
Reply from JM Bullion
Hi Matthew,
Thank you so much for sharing your feedback with us. We’re dedicated to creating an inclusive and accessible experience for everyone, including individuals with disabilities, and we’re sorry that your experience didn’t feel as compassionate as it should have.
When you reached out, we followed our usual policy, which requires cancellations with market loss fees to be made by phone since we hadn’t been informed of any accessibility needs. Also, your order hadn’t shipped yet because it included a presale item expected in April.
We truly value your input and are always eager to improve. As a small thank you, we’ve sent a coupon to your email for a future purchase, and we’d love the chance to serve you again soon.
New customer
I recently purchased some gold for a family member to help with their financial freedom in the future and had a great experience. The process was easy and look forward to buying more.
9 March 2026
Reply from JM Bullion
Thanks so much for sharing your experience! Our team works hard to provide the best service, and it’s great to know we hit the mark. We can’t wait to serve you again!
Excellent company to deal with.
20 March 2026
Availability and notification
Availability and notification. I got the text as soon as they were available.
27 March 2026
They are good when they are good
They are good when they are good. Top quality in bullion. Now that the market has stabilized jm has added the speed when preparing and shipping out the orders. A plus quality
20 March 2026
Amazing company to work with buying and…
Amazing company to work with buying and selling !!!Competitive pricing fast delivery I trust this company working I have been buying and selling with them over 15 years.
Highly recommend jm bullion
Bobbie Reif
Colorado
27 March 2026
The item was sent asap and I appreciate…
The item was sent asap and I appreciate that! It was mailed in a common package to avoid any suspicion of value. The tracking info was spot on! Keep up the good work!
11 March 2026
Zombie Coins
I received the package very fast. The coins were very nice and they were packaged very good.
.
9 March 2026
Reply from JM Bullion
Thanks, Terri! We’re happy your order arrived quickly and in perfect condition. We look forward to serving you again soon!
Great company to order from!
1 March 2026
Reply from JM Bullion
Thanks for the feedback! We're happy to have you as a customer!
Got my shipments on time stuff shipped…
Got my shipments on time stuff shipped out when they said it would. I've been alerted on everything ive wanted when its came available. Just been a great experience all around.
27 March 2026
Great company
I’ve never had an issue with this company, everything ships fast and arrives on time. I’ve been a customer for years and plan on continuing to buy my silver/gold from JM for many years to come.
27 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.