The service has gotten alot better since I started ordering a few months ago. There are a couple items that were out of stock that I would have liked. I enabled the alert so I would be notified when t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every time I order you keep me updated. You advertise special deals and I like taking advantage of prices. I'm a long term customer. I use your app and website for updates. You've never gave me any is... See more
Company replied
My only concern with is that USPS is slow !! Maybe a better shipping service like UPS or FEDEX ! Let the customer decide if we have to pay shipping give the option! Thanks for your great customer... See more
Company replied
Product was exactly as promised. Ordering is easy and shipping is quick and discreet. I've only made 2 orders so far but will be ordering from JM Bullion for all future bullion purchases.
Company replied
Company details
Written by the company
JM Bullion is an online retailer that supplies individual investors with physical gold, silver, platinum, and copper products. We deal strictly in physical metals intended for delivery directly to the customer.
Contact info
United States
- jmbullion.com
4.1
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JM Bullion
Thank you for the feedback — we’re glad you’re enjoying the easy‑to‑use website, strong availability, and quick shipping. We truly appreciate your support!
I have made numerous purchases and have…
I have made numerous purchases and have never had a problem. I will continue to do business with them.
16 March 2026
Reply from JM Bullion
Thank you for your continued confidence in JM Bullion — we truly appreciate your loyalty and are grateful for your business.
Reply from JM Bullion
Hi Don,
Thank you for your feedback—we’re sorry to hear that our online resources weren’t as clear or helpful as they should be. We understand how important it is to have easy-to-follow, detailed information when you need assistance.
Please give us a call at 1-800-276-6508 or send us an email at support@jmbullion.com so we can provide a more detailed explanation and assist you directly. Your feedback will help us improve our online resources for you and others.
JM Bullion is a trusted partner
JM Bullion is a trusted partner
the prices are transparent
it was recommended by a friend who has been buying precious metals for 20 years and they vouched for price transparency.
Delivery is professional.
Just to say it again, transparent pricing
there are a lot of shysters in this industry (some offer free gold with purchase, cold call you and impart a sense of urgency).
29 March 2026
As advertised
Professional. Timely. Fair prices. Just wish they have more stuff in stock but that's why they are so successful I guess.
1 March 2026
I collect both Goldbacks and…
I collect both Goldbacks and Silverbacks and JMB usually has them first. They're reasonable and delivery time is fast.
25 March 2026
Pricing and service can’t be beat!
Pricing service and speed of delivery. Always get exactly what I ordered.
24 March 2026
Reply from JM Bullion
We truly appreciate your support and are glad to consistently deliver the right products with reliable service and prompt shipping. Thank you for your feedback!
Best gold online buying so far .
3 April 2026
Although I understood that it was your…
Although I understood that it was your choice to send the product I purchased. I thought you would be respectful enough not to just send the same coin as if you only had one coin to choose from. I will do my level best to never spend my little bit of money at your location.
27 March 2026
Reply from JM Bullion
Hi Ramon,
Thank you for your review. We want to make sure we fully understand the issue you’re experiencing so we can assist you properly. We’ll be reaching out shortly to get more details and help resolve the situation.
I really enjoy purchasing from JM
I really enjoy purchasing from JM. I am grateful for the multiple payment options available. Shipping has always been expedient and secure. Absolutely would recommend purchasing from JM bullion.
3 April 2026
Great company!
1 March 2026
Reply from JM Bullion
We’re sorry to hear that your order was canceled and apologize for any inconvenience this may have caused. Please respond directly to our previous request for additional information so we can review your order, determine the reason for the cancellation, and work toward an appropriate resolution if possible.
My goto for bullion
I have ordered quite a bit from JM and they do an absolute amazing job at packaging it very well, everything always arrives in perfect condition and very fast shipping. Great company wish them great prices! JM for the win
20 March 2026
Unprompted review
Reply from JM Bullion
Thank you for the kind review. We’re pleased you’re satisfied with your purchase and look forward to assisting you again.
I bought a few zombucks products
I bought a few zombucks products. The libertattered color round came to me damaged and looks used.
29 March 2026
Reply from JM Bullion
Hi Brian,
Thank you for bringing this to our attention, and we're truly sorry to hear that your item arrived damaged. That’s definitely not the experience we want for our customers.
We’d like to make this right for you as quickly as possible. You’re welcome to return the item for a full refund, and we’ll be happy to assist you through that process. If you’d prefer to keep the item despite the damage, we can also offer you a coupon toward a future order as part of our commitment to customer satisfaction.
We’ve also sent this information to your email—please feel free to respond there and let us know which option you’d like to move forward with, and we’ll take care of the rest right away.
We appreciate your patience and the opportunity to resolve this for you.
You changed your free delivery from$200…
You changed your free delivery from$200 to $500 .
S and D Bullion havnt changed their free delivery, it is still free after $200 purchase.👎
27 March 2026
Reply from JM Bullion
Thank you for your feedback—we understand how frustrating this change can be. Our free shipping threshold was updated to reflect current market conditions, including higher shipping, insurance, and handling costs during a period of strong demand.
To help, we’d like to offer you a coupon to cover the shipping cost on your next three orders. This will be sent to you via email shortly. We appreciate you sharing your perspective and will continue working to provide value through promotions and reliable service. Please feel free to reach out if there’s anything we can do to help.
Reply from JM Bullion
Hi Wayne! We appreciate the positive feedback and are glad you had a great experience with our team's work!
Easy to buy what I want
Easy to buy what I want, easy to ship and accepts credit card for simplicity.
11 March 2026
Reply from JM Bullion
Thanks for your support, Edward! We truly appreciate your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.