UPDATED: They emailed me , said they'd refunded my delivery, as a gesture of goodwill, despite it actually being a legal requirement. Offered me a 15% discount and asked if I'd amend or remove my rev... See more
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Can’t believe they have to review your return request before they will issue returns labels and only give 14 days to return!!! Terrible behaviour especially when they don’t give proper description o... See more
I had never heard of this company before but googled a green jeans jacket and found what I wanted, sold by this company (so I checked here and found a lot of positivity). It has arrived, much earlier... See more
Quality of the products one concern the delivery was left at the back of the bungalow in plain sight were on holiday other deliveries are placed in our greenhouse or cold frame if we are not at home b... See more
Company replied
Company details
Written by the company
JMOJO is a online fashion retailer specialising in denim, striving to become experts in all clothing. We design and manufacture all of our products in-house, which means we're able to bring you high quality products at affordable prices. Visit us online and say hello!
Contact info
Crossley Road, Discovery House, Unit B, SK4 5BH, Manchester, United Kingdom
- contact@jmojoco.com
- jmojoco.com
3.0
Average
144 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
It arrived on time!!!
Really easy website to use and delivery was brilliant. I would highly recommend this company.
31 January 2024
Reply from JMOJO
Hi Amanda,
Kash from JMOJO here, absolutely buzzing with your 5-star review! Hearing that we delivered on time, provided an easy-to-use website, and offered brilliant delivery makes our whole team do a happy dance. We put so much effort into creating a smooth and enjoyable experience for customers like you, so your feedback absolutely fills us with sunshine! ☀️
It's amazing to know you'd highly recommend JMOJO – that means the world to us! We're always striving to improve, so if you have any suggestions or feedback for the future, we'd love to hear them. Just drop us a line anytime!
Thanks again for choosing JMOJO and for taking the time to share your positive experience. We can't wait to welcome you back soon!
Best regards,
Kash
Customer Support
JMOJO
Reply from JMOJO
Hi Lyn sherratt,
Wow, 5 stars! We're absolutely thrilled to hear the 2 in 1 cargo trousers fit perfectly! The perfect fit can really make all the difference, and we're so happy you're enjoying them.
Thanks so much for taking the time to leave a review on Trustpilot, it truly means a lot to us! Your feedback helps us keep doing what we're doing and continue improving.
Keep exploring the convertible comfort of these versatile trousers, and happy adventuring!
Best regards,
Customer Support
JMOJO
Great chino all-rounders
Good all round. A very nice pair of smart by casual feel trousers. I followed the size guide and ordered accordingly.
22 January 2024
Reply from JMOJO
Hi Sameer,
That's amazing to hear! We're thrilled you're enjoying the smart-casual vibes of our trousers and that the sizing guide helped you find the perfect fit.
We put a lot of effort into making sure our clothes are both stylish and comfortable, so it's always rewarding to hear feedback like yours. We really appreciate you taking the time to leave a 5-star review!
If you ever have any other questions or need recommendations for future purchases, please don't hesitate to reach out. We're always happy to help!
Thanks again,
Customer Support
JMOJO
Great looking cargo shirts
Fast delivery, items as described. Great look, feel and quality. Wish more colours were available, would buy some more.
13 January 2024
Reply from JMOJO
Hi Simon Hodgson,
Thank you so much for taking the time to share your fantastic feedback about our JMOJO cargo shirts! 🌟 We're thrilled to hear that you are pleased with the great look, feel, and quality of the shirts.
We totally get you on the color options, and we appreciate your suggestion! We're always looking for ways to enhance our offerings, and your input is invaluable. Rest assured, we'll take your desire for more colors into serious consideration.
We're delighted to have you as part of our satisfied customer family. If there's anything else you'd like or any specific colors you're hoping for, feel free to let us know. We're here to ensure your future experiences with us are just as fantastic!
Thanks again for choosing us, Simon. Here's to more great styles and colors in your wardrobe!
Best,
[JMOJO Customer Support] 🌈✨
Quality of products and fast delivery.
10 January 2024
Reply from JMOJO
Hi Ewa,
We're over the moon reading your review! 🚀 Thank you so much for sharing your positive experience with JMOJO.
It's fantastic to hear that you appreciate the quality of our products and the speedy delivery. Ensuring top-notch quality and swift service is what we aim for, and we're thrilled to know we hit the mark for you.
Your satisfaction means the world to us, and we're here to provide more exceptional experiences in the future. If there's anything specific you loved or anything you think we can improve upon, feel free to share. We value your feedback!
Looking forward to serving you with even more fabulous products and speedy deliveries, Ewa!
Cheers,
[JMOJO Customer Support] 🌟📦
Item was faulty
Item was faulty. Dress fitted awfully. Then they said the return fee would could come out of my refund. Is this faire. The return fee £12.50 I only spent £26.99.i have sent the items back and they said I should let them know when I have posted it back then they will refund me. I posted it 1 day ago but with all the Christmas post who can say. Consumers please be aware of hidden return charges especially in small clothes based online companies.
26 November 2023
Reply from JMOJO
Dear Arwen,
Thank you for bringing your concerns to our attention. We truly value your feedback and apologize for any misunderstanding regarding the return fee for your order.
While we haven't received any screenshots for verification about the £12.50 return fee, we understand your frustration. Our system shows no record of hidden charges associated with your return, so we'd like to investigate further.
We're delighted to confirm that your returned item arrived safely via Royal Mail today, December 18th, 2023. As per our policy, once we physically receive the item, your refund will be processed within 5-7 business days, reflecting back to your account.
To ensure complete transparency and address your concerns thoroughly, we'd be grateful if you could share any proof of the mentioned return fee, like an email notification or order confirmation details. This will help us understand the discrepancy and ensure all future processes are clear and straightforward.
We want to assure you that we prioritize customer satisfaction and strive for transparency in our policies. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We're here to help and resolve this matter to your satisfaction.
Sincerely,
Kash
Customer Support
The jeans is the worse thing I have…
The jeans is the worse thing I have bought i will not even walk 2 minutes and the zip will open. Terrible in this weather. I'm not happy with the order and I'm returning it
26 November 2023
Reply from JMOJO
Dear Adwoa,
Thank you for taking the time to share your feedback regarding your recent purchase of our jeans. We sincerely apologize for the inconvenience and frustration caused by the faulty zipper. We understand that this issue has significantly impacted your experience with our product, and we take your feedback very seriously.
We value our customers and strive to provide high-quality products and exceptional customer service. We regret that we fell short of your expectations in this instance. We are committed to addressing the issue of the faulty zipper to prevent similar problems from occurring in the future.
In the meantime, we would like to offer you a refund or an exchange for the jeans.
We kindly request that you reconsider your negative feedback. We understand that you are not satisfied with the jeans, but we hope that our willingness to rectify the situation and prevent similar issues from arising will demonstrate our commitment to customer satisfaction.
Thank you for your understanding and cooperation. We appreciate your feedback and will continue to work hard to earn your trust.
Sincerely,
Kash
Customer Support
Great website surprisingly good quality…
Great website surprisingly good quality clothing at a very reasonable price 👌
3 November 2023
Reply from JMOJO
Thank you
Easy to order very quick to deliver and…
Easy to order very quick to deliver and very happy with my item 😊
26 October 2023
Reply from JMOJO
:)
First time purchase - Great experience
Haven't used this company before. Wanted some comfy combat trousers. Arrived in good time and really good quality material.Super comfy. Really pleased.
10 October 2023
Reply from JMOJO
So nice of you
Still awaiting refund.
I ordered the cropped denim jacket and it didn’t fit me properly. I checked the website for a refund which advised send them a email. I sent them an email requesting a refund.
Which they got back to me informing me that I could get a refund and return the product, but directed me to their website asking me to follow the return instructions. As stated the website says to email them.
I’ve sent a a further 2 emails and have not heard anything for about 2 weeks. Poor service.
UPDATE 11/11/23: Still awaiting on a refund, unfortunately can’t find a positive comment to write at the moment.
9 October 2023
Reply from JMOJO
Dear Emily,
I apologize for the inconvenience you have experienced with your refund. I understand that you have sent us multiple emails and have not yet received your refund.
I want to assure you that we are committed to processing refunds promptly and efficiently. However, there are sometimes delays due to bank procedures. Our policy is to credit refunds to customer accounts within 5 business days.
I have checked the status of your refund and it has been processed. You should receive the refund in your account within the next 2-3 business days.
I understand that you are frustrated, but I kindly ask you to reconsider your feedback. We value every customer and we are always working to improve our service.
If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
Kash
Customer Support
Customer service are amazing
Great items had a little issue with delivery but the customer service was amazing and they sorted straight away. Would definitely recommend
7 October 2023
Sent an item back still waiting for a…
Sent an item back still waiting for a refund . Zero feedback when will get money back . Poor service .they have had the item for 4 days and no money .
30 September 2023
Reply from JMOJO
Dear Jason,
I am so sorry to hear that you were not satisfied with our refund service. I understand that you have been waiting for your refund for 4 days, and I apologize for any inconvenience this has caused.
I am pleased to inform you that your refund has now been processed. You should see the refund reflected in your account within 48 hours.
We value your feedback and are committed to providing our customers with the best possible experience. We will review our refund process to ensure that we are meeting our high standards.
Thank you for your patience and understanding.
Sincerely,
Kash
Customer Support
Nice jeans
The jeans were a good fit and arrived on time.
Unfortunately the colour was not right for what
I needed but nice quality jeans
14 September 2023
Lovely little gold clutch
Lovely little gold clutch style bag with handle. Delivery was super quick.
29 August 2023
Good experience
Good experience. Purchased an acid wash denim jacket. Looked exactly as per the images, arrived quickly and fits well. First purchase, very happy.
9 September 2023
Unprompted review
I don't recommend this seller because…
I don't recommend this seller because they send wrong size and they don't have contact number not only that they also charged for return many of them they are offering free returns disgusting seller
1 September 2023
Reply from JMOJO
Dear Muhammad Hanif Patel,
We are deeply concerned about your recent experience with our company. We sincerely apologize for the inconvenience caused by receiving the wrong size jeans and the additional return charges. We strive to provide our customers with accurate sizing information, hassle-free returns, and an overall positive shopping experience.
We understand your frustration and want to assure you that we are taking your feedback very seriously. We are investigating the issue of inaccurate sizing and will implement corrective measures to prevent similar incidents from happening in the future. Additionally, we will review our return policy to ensure that it is customer-friendly and transparent.
To address your specific concerns, we would like to offer you a refund for the jeans. Please provide us with your order details and we will process the refund promptly.
We value your feedback and appreciate you bringing this matter to our attention. Your input will help us improve our services and provide an even better shopping experience for all our customers.
We hope you will give us another chance to prove our commitment to customer satisfaction.
Sincerely,
Kash
Customer Support
JMOJO
Very quick delivery
Very quick delivery. Love the item purchased. Never heard of this company before but would highly recommend and will definitely be buying from them again
30 August 2023
Good quality
27 August 2023
Great denim jacket and excellent…
Great denim jacket and excellent customer service when Royal Mail were VERY slow in delivering it. When my jacket hadn't arrived, I contacted JMOJO to advise them, their response was excellent and I cannot fault them. The jacket did eventually arrive and I was very pleased with it indeed. I wouldn't hesitate to recommend them.
10 August 2023
Unprompted review
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