Using JN money was a bit tedious to start however once everything was set up I have been transferring money regularly with no issues. Their customer service have so far been excellent. Email responses... See more
Company replied
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The service was fast and effective and I was out in less than a minute. Thanks to Nadine great customer service.
Company replied
Customer Service representatives Nadine and A'aliyah went beyond their call of duty to ensure all went well. Love the fact they are fast so no long line up. They are friendly and respond to me using... See more
Company replied
On May 5th during the process of sending money to Jamaica, the customer service agent I encountered was rude, dismissive, and obviously had poor reading and comprehension skills along with a very bad... See more
Company replied
Company details
- #36 of 45 best companies in Money transfer service
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
Morningside Avenue 1-1143, M1B 0A7, Toronto, Scarborough, Canada
- (866)7356002
4.8
Excellent
46 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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JN Money provides a very valuable…
JN Money provides a very valuable service, it is fast, efficient and reliable. However, they should serious consider increasing the maximum monthly allowed to send online using the money transfer service. At present it is only $1500 CND, that can be sent using this service for online accounts, this amount in the Jamaican equivalency cannot do very much. Provided the individual is able to show proof of honest earnings that amount should be increased.
The JN Scarborough location is AMAZING! I am extremely thankful to all the ladies that work at that location. I have been using their service for the past 5 years and I am extremely pleased and grateful for the service they provide, especially after I exhaust my monthly allowance for the online platform .
3 June 2022
Reply from JN Money - Scarborough
Dear Customer, We value your feedback and business. Your recommendation will be shared with the relevant stakeholders for further review. The security of our JN Money Online platform is of paramount importance to us and we will continue to improve the experience for our customers. Thanks again for your positive review.
The staff at this location are awesome
The staff at this location are awesome! They know their jobs and are a pleasure to deal with.
25 May 2022
Unprompted review
Reply from JN Money - Scarborough
Dear valued Customer, Thanks for sharing your positive feedback, we will continue to create the best possible experience for our customers.
Reply from JN Money - Scarborough
Dear valued Customer, Thanks for sharing your positive feedback, we will continue to create the best possible experience for our customers.
This place always has very pleasant…
This place always has very pleasant staff on hand. They are fast & efficient with the service they provide. And honesty is emaculet.....i was on the store yesterday & left $9 behind. Today the lovely young lady called me to inform me of this and that they have the money put aside for me for the next time I am there. Thrilled!!!! Thank you JN. You have proven yourself to be my abroad money sending choice. Thank you JN!!!
11 May 2022
Unprompted review
Reply from JN Money - Scarborough
Dear valued Customer, Thanks for sharing your positive feedback, we will continue to create the best possible experience for our customers.
My May 5th nightmare....
On May 5th during the process of sending money to Jamaica, the customer service agent I encountered was rude, dismissive, and obviously had poor reading and comprehension skills along with a very bad attitude. During the transaction, she snapped at me, was dismissive, and couldn't follow very simple oral and written instructions. I was treated with such disdain that it made me feel as if my business was not appreciated. I am seriously considering using another location. This woman needs in-depth training in effective customer service delivery.
6 May 2022
Unprompted review
Reply from JN Money - Scarborough
Dear Valued Customer, Thanks for sharing your experience with us. We value your business and regret that you had an unpleasant experience with the frontline team. We are currently investigating the matter and will use your feedback to improve the overall service delivered to customers. Feel free to share additional information that can assist us in identifying and conduct re-training with the staff member.
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