Well informed. Great customer service
Company replied
Location
Switch location5262 Memorial Drive, Suite 1206, 30083 Stone Mountain, Georgia, US
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See what reviewers are saying
The teller needs training in customer service. She does smile, you try to make small talk to be friendly with her but doesn’t make a difference . My last visit there was upsetting, so I do my transact... See more
Company replied
Pleasant staff Very professional Fast process We need more locations in the Atlanta Georgia area
Company replied
Good service the best place to do business
Company replied
Company details
- #37 of 46 best companies in Money transfer service
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
5262 Memorial Drive, Suite 1206, 30083, Stone Mountain, Georgia, United States
- 8667356002
3.8
Great
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from JN Money - Stone Mountain
Dear valued customer, thank you! We're glad you found the service helpful and well-informed. We appreciate your feedback!
The teller needs training in customer…
The teller needs training in customer service. She does smile, you try to make small talk to be friendly with her but doesn’t make a difference . My last visit there was upsetting, so I do my transaction online now or at another place in Hiram which has now turned out to be disappointing. My son’s account is frozen due to some confusion in the money being transferred.
20 May 2024
Unprompted review
Reply from JN Money - Stone Mountain
Dear valued customer, thank you for your review. We're sorry to hear about your recent experience. It’s clear we fell short, and we appreciate you bringing this to our attention. We will be looking into this matter personally to improve our service. We would also like to contact you directly so further investigate. Please send us an email at jnms@jngroup.com.
The concept is fantastically ,however…
The concept is fantastically ,however the staff can be very abrupt,example today I was there to transfer funds, I can honestly say if there was as another one close by I would have gone.
31 October 2023
Unprompted review
Reply from JN Money - Stone Mountain
Dear valued customer, thank you for taking the time to provide us with your valuable feedback. . We're truly sorry to hear about your experience with our staff. Your feedback is important to us, and we take your comments seriously. We will address this matter with our team to ensure a more courteous and accommodating experience for our customers in the future. Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.
Convenient and immediate deposit!
9 June 2023
Reply from JN Money - Stone Mountain
Dear Valued Customer, thank you for reaching out to us and sharing your positive feedback about the convenience and speed of our deposit process. We are thrilled to hear that you found it convenient and that your deposit was processed immediately. Your satisfaction is of utmost importance to us, and we are delighted to have met your expectations.
We need more locations in Georgia
Pleasant staff
Very professional
Fast process
We need more locations in the Atlanta Georgia area
6 June 2022
Reply from JN Money - Stone Mountain
Dear Customer, Thanks for sharing your experience with us. we will continue to expand the business while remaining competitive in the remittance space. Your recommendation will be shared with relevant stakeholders for further review.
The teller was great
11 May 2022
Unprompted review
Reply from JN Money - Stone Mountain
Dear valued Customer, Thanks for sharing your positive feedback, we will continue to create the best possible experience for our customers.
Good service the best place to do…
Good service the best place to do business
11 May 2022
Unprompted review
Reply from JN Money - Stone Mountain
Dear valued Customer, Thanks for sharing your positive feedback, we will continue to create the best possible experience for our customers.
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