This was my first time ordering from Joal craft, it certainly won’t be my last. Good range of products though I was only interested in yarn, knitting needles etc. My order came well packaged, unfo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Made a large yarn order only last night and it arrived this morning. Absolutely fantastic service. I recently found JOAL crafts after becoming disillusioned with my current yarn supplier due to them c... See more
Company replied
I ordered the Flutterby yarn by J Brett and was delighted with the new colour range, beautiful seasonal colours of gold, purple and green etc. The price was excellent, the delivery was prompt and real... See more
Company replied
Purchased a needle felting kit. Price was fine. Thought the postage was a bit expensive. Kit arrived inside a cardboard box which was way too large so that might explain the postage. Kit itself was gr... See more
Company replied
Company details
Information provided by various external sources
We are a family run business who have a real passion for all things crafty! For as long as we can remember we have loved to make handmade gifts and now we would like to give you the tools to be able to do the same at amazing prices. We know that it can be difficult to learn new crafting skills so we decided to create a one stop shop bringing you a range of yarns, crafting tools, crafting accessories and craft kits that are ideal for beginners and intermediate level crafters. Our diverse range of products means you are sure to find something for yourself or a loved one to have a go at.
Contact info
4.8
Excellent
241 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery was quick lovely wool
Delivery was quick. Wool was good would buy from them again.
26 January 2023
Reply from Joal crafts
Hi, thank you for this great 5 star review. It is great to read that your order arrived quickly, thank you for your order and we hope you enjoy your purchases.
Easy fast delivery and the wool is soo…
Easy fast delivery and the wool is soo what I was looking for 😊
9 February 2023
Reply from Joal crafts
Hi Samantha, thank you for this lovely 5 star review. It is great to read the wool is what you have been looking for, thank you for your order and we hope you enjoy your purchases.
Lovely product
Lovely product, prompt delivery, will certainly use Joal crafts again. Thank you Elizabeth Hogg
3 February 2023
Reply from Joal crafts
Hi Elizabeth, thank you for this wonderful 5 star review. It is fantastic to read that you will shop with us again, thank you for your order and we hope you enjoy your purchases.
Ìts was lovely soft wool perfect for…
Ìts was lovely soft wool perfect for baby blanket
26 January 2023
Reply from Joal crafts
Hi, thank you for this great 5 star review. It is lovely to read that the soft wool was perfect for the baby blanket, thank you for your order and we hope you enjoy your purchases.
Yarn purchase
I bought yarn from Joal. Price was very reasonable, delivered on the morning of day3 and safely packaged. I will definitely be using Joal again. Thank you
25 January 2023
Unprompted review
Reply from Joal crafts
Hi Amanda, thank you for this fantastic 5 star review. It is great to read that you will definitely be shopping with us again in the future. Thank you for your order and we hope you enjoy your purchases.
Reply from Joal crafts
Hi Janine, thank you for this lovely 5 star review. It is great to read that you found our website easy to order and pay through and that your order arrived fast. Thank you for your order and we hope you enjoy your purchases.
Quick and great Quality
20 January 2023
Reply from Joal crafts
Hi Maureen, thank you for this great 5 star review. It is great to read that your order arrived quickly, thank you for your order and we hope you enjoy your purchases.
Great service
Great service. Even when royal mail did not put a card through to say i had missed the delivery. With one email letting them know i did not recieve it, they hunted the parcel down and told me where it was. You can not ask for better service.
27 October 2022
Reply from Joal crafts
Hi Alicia, thank you for this lovely 5 star review. It is great to read that our customer support team were able to locate the whereabouts of your parcel so quickly, thank you for your order and we hope you enjoy your purchases.
This was my first time ordering from…
This was my first time ordering from Joal craft, it certainly won’t be my last.
Good range of products though I was only interested in yarn, knitting needles etc.
My order came well packaged, unfortunately delivery was affected by mail strike!!
Great experience.
28 October 2022
Reply from Joal crafts
Hi Christine, thank you for this lovely 5 star review. It is great to read that you will be ordering with us again in the future, thank you for your order and we hope you enjoy your purchases.
Delivered on time happy with purchase
18 October 2022
Reply from Joal crafts
Hi, thank you for this lovely 5 star review. It is great to read that you're happy with your purchase, thank you for your order and we look forward to you shopping with us again in the future.
Crochet dream
Have ordered several times from joal craft their website is so easy to use and the prices are really good. They always deliver really quickly and well packaged too, highly recommended.
18 October 2022
Reply from Joal crafts
Hi Aaron, thank you for this lovely 5 star review. It is great to read that you have found joalcrafts.co.uk easy to use and that your orders always arrive quickly as this is something we pride ourselves on as a business. Thank you for your order and we hope you enjoy your purchases.
Great product
Wool arrive promptly, we'll packed.
Beautiful colour. Was not disappointed.
Thankyou will be using from now on
18 October 2022
Reply from Joal crafts
Hi Audrey, thank you for this great 5 star review. It is brilliant to read that you will be shopping with joalcrafts.co.uk from now on, thank you for your order and we hope you enjoy your purchases.
Made a large yarn order only last night…
Made a large yarn order only last night and it arrived this morning. Absolutely fantastic service. I recently found JOAL crafts after becoming disillusioned with my current yarn supplier due to them constantly going out of stock and not being able to finish projects. The old company also took a while to deliver, but JOAL crafts prove it literally CAN be done overnight, and this is to Scotland! I am so happy to have found JOAL crafts. Well done on a great service. Good companies do still exist, and people vote with their feet. This will now be my go-to yarn supplier. The reviews speak for themselves guys!
29 September 2022
Unprompted review
Reply from Joal crafts
Hi Louise, thank you for this amazing 5 star review. It is great to read that your order arrived quickly, as a business we pride ourselves on our fast order pick, pack, and dispatch. We try to have weekly deliveries from everyone's favourite yarn manufacturers so should the worst case ever happen and we are out of stock of an item on joalcrafts.co.uk there should not be to long to wait before it is back in stock again. Thank you so much for your kind words regarding our service, thank you for your order and we hope you enjoy your purchases.
Great Yarn at a good price
Great Yarn at a good price
Would order again
Timely delivery
19 September 2022
Reply from Joal crafts
Hi Mrs Mallon, thank you for this lovely 5 star review. It is great to read that you would order again with us at joalcrafts.co.uk, thank you for your order and we hope you enjoy your purchases.
The order was very quick to come
16 September 2022
Reply from Joal crafts
Hi Tracy, thank you for this great 5 star review. It is brilliant to read that your order was delivered quickly, thank you for your order and we hope you enjoy your purchases.
Found the perfect yarn at a reasonable…
Found the perfect yarn at a reasonable cost. Easy to order and arrived very quickly packed perfectly. What more can I say. Great service. I will be back!
15 September 2022
Reply from Joal crafts
Hi Ann, thank you for this wonderful 5 star review. It is great to read that you found it easy to order through joalcrafts.co.uk and that your order arrived quickly. Thank you for your order and we look forward to you shopping with us again in the future.
Yarn arrived so quickly
Yarn arrived so quickly, first time using and will deffinately use again
14 September 2022
Reply from Joal crafts
Hi Julie, thank you for this lovely 5 star review. It is great to read that your delivery arrived quickly and we look forward to you shopping with us again. Thank you for your order and we hope you enjoy your purchases.
Slow delivery
4 September 2022
Reply from Joal crafts
Hi Barbara, thank you for this review.
Firstly I would like to apologise for the delay of you receiving your delivery. Your order was dispatched the same day you placed your order with ourselves, however, due to strike action by of some Royal Mail's employees there was a delay with some orders reaching our customers.
Once again I apologise for any inconvenience the delay in you receiving your order has caused, if you have any further questions regarding this order or any future orders please email our customer support team at customersupport@joalrafts.co.uk
Many thanks
Joal Crafts Ltd
Reply from Joal crafts
Hi Chester, thank you for this great 5 star review. It is brilliant to read that you would shop with us again, thank you for your order and we hope you enjoy your purchases.
Easy to order, great price
Easy to order, very competitive price and quick delivery.
Great service.
30 August 2022
Reply from Joal crafts
Hi Lorraine, thank you for this fantastic 5 star review. It is great to read that you found joalcrafts.co.uk easy to order through and our service great. Thank you for your order and we hope you enjoy your purchases.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.