Job&Talent Reviews 

1,191
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, most reviewers were unhappy with their experience overall. Many people reported significant issues with customer service, often finding it unhelpful, rude, and difficult to reach anyone for support. Consumers frequently experienced problems with payment, including delayed salaries and late payslips. Reviewers also described the agency's service as unorganized and unprofessional, citing issues with employment practices like terminations and attendance policies. However, some customers also noted positive experiences, praising the staff for being cooperative, supportive, and helpful. These individuals found the company provided good opportunities and a positive, respectful work environment, with some appreciating the care and kind treatment received.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers expressing significant dissatisfaction... See more

Customer service

Customers had negative experiences with customer service, often citing issues with communication, payroll,... See more

Service

Customers consistently note negative experiences with service, with many expressing extreme disappointment... See more

Payment

Reviewers highlight negative aspects of payment, with many experiencing significant delays in receiving their... See more

Customer communications

Users describe negative interactions with contact, frequently reporting difficulties reaching anyone by... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Review about Job&Talent: This agency is a complete joke, not a professional company at all. I honestly don’t understand what they actually do – it seems like they just collect people without any rea... See more

Rated 1 out of 5 stars

NIGHTMARE The job and talent team have not helped me once with my p45 or holidays that are due to be paid I’ve emailed and called up I am in a emergency tax until they send my p45 over aswell and L... See more

Rated 1 out of 5 stars

Whatever u do dont apply to this job and not threw shipbob ! This agency is stright trash from a person who knows how that agency works they do alot of unfair firing which will later led up to lawsuit... See more

Rated 1 out of 5 stars

The only difference between working with Job and Talent and slave trade is that the workers have no chains on their necks. You can't even get sick or have emergency while working for these guys, they... See more

Company replied


Company details

  1. Temp agency

Written by the company

Job&Talent is a world-leading marketplace for essential work. We help great people get jobs with great companies through our app. Flexible work with more than 2,500 companies. Many jobs with no experience needed. Getting work is simple. Download the app. Find a job you like and answer some easy questions. When you get the job, upload your documents and sign your contract. No CV required. When you work, use the app to clock in and clock out. And when your shift finishes, you can get paid. It really is all in the app. Join us.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

1k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 1 month

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2.7

All reviews

(1,191)

185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

An employment agency without any employees

I applied for a job that they were recruiting for and got a call from an AI agent with all the conversational skills of a door handle. It proceeded with some sort of "interview" which was embarrassing on behalf of the recruiter and disrespectful to a potential employee that they can't even be bothered to ring or email someone as a first point of contact for their company - shocking! Then I was "shortlisted" which means they wanted all my sensitive documents in various forms, again all done without a whiff of a human being. I attempted uploading one of the many documents it asked for about 37 times before giving up due to a technical issue with their platform. I rang back the hopeless AI agent because apparently answering a phone to someone is too much effort, eventually requesting a call back (which has been ignored... obviously too much work). Then after receiving one of the many automated "You haven't completed your application" emails, I replied to that email, stating the same thing. Again I have been ignored. This is an embarrassing agency from my experience, I'll now avoid any listings that Job&Talent are recruiting for. As unlike Job&Talent, I value and respect myself and my time.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

This agency is incompetent

This agency is incompetent. Staff talk to you like rubbish, they forget to put holiday forms in. You dont get your payslips some weeks until after you have been paid, and some weeks you dont get paid until 4/5pm.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor management and support

I had a very poor experience working with Job & Talent. The support from the agency is extremely lacking and it feels like employees are left to deal with issues on their own.
One major problem I faced was with my JD attendance bonus, which I did not receive due to an error in the agency’s shift allocation system. I attended all my allocated shifts and reported the issue to the manager on time, but it was not taken seriously. Despite following up several times, no proper action was taken and the issue was never resolved.
The management is very unresponsive and you often have to chase them multiple times just to get any response or help. Overall, the agency really needs to improve how they support and handle problems for their workers.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

I don’t understand why they use AI

I don’t understand why they use AI. I apply for 9 jobs until now. Only Clara AI. call me. Few questions and that’s all. Nothing about the job . Is a scam I think.

6 February 2026
Unprompted review
Job&Talent logo

Reply from Job&Talent

Hi Hladi,

Thank you for your feedback. We are sorry to hear that your experience was not what you expected. If you’re open to it, we would really appreciate learning more about what didn’t work well for you so we can continue improving the experience for candidates. We understand that speaking with an AI interviewer can feel unusual at first. Clara is designed to make the application process faster and more accessible. She is available 24/7, speaks dozens of languages, and allows candidates to complete the first interview step without waiting for recruiter availability. Many candidates appreciate the flexibility and speed this provides, which is why Clara currently receives an average rating of 4.9/5 from candidates who complete the interview process. We hope you might consider giving the process another try. Thank you again for sharing your feedback.

Kind regards,
Job&Talent UK Team

Rated 3 out of 5 stars

Suspicious

sus very very sus

13 February 2026
Unprompted review
Job&Talent logo

Reply from Job&Talent

Hi Charlie,

Thank you for leaving a review. We appreciate all feedback and take it into consideration as we look to improve our service.

If you have any specific concerns you would like to discuss, please feel free to contact our Customer Care team at support.uk@jobandtalent.com.

Kind regards,
Job&Talent UK Team

Rated 1 out of 5 stars

Absolute waste no idea why companies use them

Company is not contactable uses AI for responses app doesnt work properly no company should be using these charlatans complete waste of space.

8 January 2026
Unprompted review
Job&Talent logo

Reply from Job&Talent

Hi Jimmy,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We are continually working to improve our systems and processes so that candidates and workers have a smooth and reliable experience. Feedback like yours is important and helps us review and improve the way our platform operates.

Thank you again for sharing your feedback.

Kind regards,
Job&Talent UK Team

Rated 5 out of 5 stars

Work here is fun!

Great! I enjoy working here very much!

27 January 2026
Unprompted review
Job&Talent logo

Reply from Job&Talent

Hi Kamrun,

Thank you for your kind words. It’s really great to hear that you enjoy being part of the Job&Talent team. Your hard work and dedication help us continue to make Job&Talent a fantastic place to work.

Kind regards,
Job&Talent UK Team

Rated 3 out of 5 stars

Job & Talent THG Icon 2

I enjoy working for Job & Talent THG Icon 2 started in the beginning of November there was plenty of shifts including overtime but unfortunately towards the end of the year and the beginning of this one the shifts have slowed right down not had a shift now since the 30th December so it's been a bit difficult as the contract is till the 29th of March but I understand it's a 0 hour contract so this happens hopefully it may pick back up as I have really liked working there on 12 hour night shifts 7pm-7am and if I was offered this on a full time permanent contract would take it no problem.

27 January 2026
Unprompted review
Job&Talent logo

Reply from Job&Talent

Hi Shay,

Thank you for taking the time to share your experience. It is great to hear that you have enjoyed working on site and that you would consider a permanent opportunity in the future.

We understand that fluctuations in shift availability can be challenging, and we appreciate your understanding around seasonal demand.

Thank you again for your balanced feedback.

Kind regards,
Job&Talent UK Team

Rated 5 out of 5 stars

Very reliable company and good staff!!!

27 January 2026
Unprompted review
Job&Talent logo

Reply from Job&Talent

Hi Vasile,

Thank you for taking the time to leave this review. It’s wonderful to hear that you find both our company and our team reliable. Your contribution and dedication make Job&Talent what it is, and we look forward to continuing to build a great experience together.

Kind regards,
Job&Talent UK Team

Rated 5 out of 5 stars

This is my honest opinion on…jobandtalent

This is my honest opinion on jobandtalent I found the advert on indeed and from the moment I filled in the application the response time was absolutely amazing it took around 5 minutes from the application to a phone call to and appointment and once I was in employment the staff was 100% spot on never had any issues and if I did need help the onsite staff was happy to help so I would recommend jobandtalent to anyone thinking about using this agency

12 November 2025
Unprompted review
Job&Talent logo

Reply from Job&Talent

Hi Robert,

Thank you for such a detailed and positive review. It’s really great to hear that our process and support have made your experience smooth and enjoyable. We appreciate your hard work and your contribution to the team, and we’re proud to have you as part of Job&Talent.

Kind regards,
Job&Talent UK Team

Rated 5 out of 5 stars

Everyone is friendly

Everyone is friendly

27 January 2026
Unprompted review
Job&Talent logo

Reply from Job&Talent

Hi Paul,

Thank you for sharing your experience and for your kind words. It’s really encouraging to hear that our team has made a positive impression. Your dedication and hard work are what make Job&Talent a great company.

Kind regards,
Job&Talent UK Team

Rated 5 out of 5 stars

Always the team work

Always the team work

27 January 2026
Unprompted review
Job&Talent logo

Reply from Job&Talent

Hi Suweid,

Thank you for your review and for recognising the team effort here at Job&Talent. It’s great to know our collaborative environment is appreciated. Thank you for being part of the team and helping us continue to make Joba&Talent a positive place to work.

Kind regards,
Job&Talent UK Team

Rated 1 out of 5 stars

Always receiving the rose

Always receiving the rose, this is not good

27 January 2026
Unprompted review
Job&Talent logo

Reply from Job&Talent

Hi amjadedris,

Thank you for your review. We are sorry to see that you have had a negative experience.

We are not entirely clear on the issue you have raised, but we would really like the opportunity to understand this better and support you. Please feel free to contact our Customer Care team at support.uk@jobandtalent.com so we can look into this further.

Kind regards,
Job&Talent UK Team

Rated 5 out of 5 stars

Lovely agency

31 January 2025
Unprompted review
Job&Talent logo

Reply from Job&Talent

Hi Teslim,

Thank you so much for your kind words and for taking the time to leave a review. It’s really great to hear that you’ve had a positive experience with us. Your hard work and contribution help make Job&Talent the company it is, and we look forward to continuing to create an even better experience for everyone.

Kind regards,
Job&Talent UK Team

Rated 1 out of 5 stars

Hahah where have they got a 3.1 rating

Hahah where have they got a 3.1 rating? It should be the worst rating from all the agencies. I was scammed from my attendance bonus as they said if you attend on time there will be a bonus. However after they sent messages about me not being required on shift they said the actually company I work for didn’t pay it! I bet they did pay it but they are thieving pr**ks! I heard someone say this is like slave labour and honestly it’s so true! They don’t give a shit about anyone but themselves. They’re supposed to be responsible but they don’t even know the R to responsible!

16 January 2026
Unprompted review
Rated 1 out of 5 stars

NIGHTMARE

NIGHTMARE
The job and talent team have not helped me once with my p45 or holidays that are due to be paid I’ve emailed and called up I am in a emergency tax until they send my p45 over aswell and Lydia I think she’s called from Darlington was nothing but rude over the phone when I have asked for help
Would not recommend joining the agency just go directly to the employer them self

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Run from these guys.

The only difference between working with Job and Talent and slave trade is that the workers have no chains on their necks. You can't even get sick or have emergency while working for these guys, they will terminate your contract if you dare call in sick. Clock in 2 seconds late and you will be sent home. The coordinators and everyone that work there are inhuman. Rather be unemployed than work for these guys again.

14 December 2025
Unprompted review
Job&Talent logo

Reply from Job&Talent

Hi Dexon,

Thank you for taking the time to leave a review. We are genuinely sorry to read about your experience and the concerns you have raised.

We take all feedback seriously and use it to reflect and improve. If you are open to it, we would really value the opportunity to understand more about what happened. Please feel free to contact our Customer Care team at support.uk@jobandtalent.com
so we can look into this further and respond to you directly.

Kind regards,
Job&Talent UK Team

Rated 1 out of 5 stars

I worked on 12/1/25 and 12/2/25…

I worked on 12/1/25 and 12/2/25 orientation 3 hrs and actual
Worked 3 hrs the next day
I have contacted them
By phone, text, email and in person.
I did not get paid for my time. This place is a scam!

1 December 2025
Unprompted review

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