Joe Fraser Chartered Surveyors Reviews 1,097

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience from initial inquiry to the final report. People often mention the detailed and informative reports, which are delivered promptly and are very useful. The customer service is also noted for being excellent, with staff readily answering questions and providing clear explanations.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency. Many... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe their... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The administration was good: the flat survey proceeded in a timely way, inspiring confidence. I took up the option of being phoned personally by the surveyor after I received the survey, as there was... See more

Rated 5 out of 5 stars

A very positive experience with Joe Fraser Chartered Surveyors. We were recommended by an neighbour, so we arranged an appointment for a survey, which we needed to pay off our help to buy. The turnaro... See more

Rated 5 out of 5 stars

We were extremely fortunate to be recommended Joe Frazier by the estate agent . Tess was so very nice and helpful on the phone too. The survey was carried out promptly and to our total satisfaction, w... See more

Rated 5 out of 5 stars

Very quick service with returning the report, the man who came to do it was very friendly. The booking process was also straight forward and the lady on the phone was very helpful. My only negative... See more


Company details

  1. #8 of 33 best companies in Chartered Surveyor
  2. #7 of 37 best companies in Property Surveyor

Written by the company

We’re a team of expert residential Chartered Surveyors working throughout England. We combine industry experience and local knowledge to offer invaluable property consultancy services, whether you’re buying your first home or you are a seasoned investor growing an investment portfolio. All of our surveyors are qualified with the Royal Institution of Chartered Surveyors (AssocRICS/MRICS/FRICS) and all of our valuations are completed by RICS Registered Valuers, offering straightforward advice, RICS Red Book valuations and a range of essential professional services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Found through the RICS web site. Was not disappointed in any way.

I found this company in a list on the RICS website and they seemed to have a good body of positive feedback. My own experience then reflected that feedback. They were able to accommodate me within a few days (good, because I'd left it late). The surveyor turned up on time on the day agreed, was polite and courteous during the inspection, and explained what would happen going forward. The resulting report was thorough and well-illustrated. I would have no reason not to use Joe Fraser Chartered Surveyors again in future if needed.

3 October 2023
Rated 5 out of 5 stars

RICS Survey

Excellent communication and customer service and the Survey its self was Completed in a timely manor.
Thank you

26 October 2023
Rated 5 out of 5 stars

Excellent service

It was a very easy process to book a survey. The report was very clear and provided all the information we required along with helpful photographs. Highly recommended.

4 October 2023
Rated 5 out of 5 stars

Don't buy without a Joe Fraser survey

A fully comprehensive survey that is easy to understand with photographic evidence to back up the findings. The surveyor was also readily available and willing to discuss in depth the report which was very helpful. We have used Joe Fraser twice now, the first one prevented us from making a purchase that would have been a costly mistake.

20 September 2023
Rated 5 out of 5 stars

First class service

From start to finish the process was first class. Amy was extremely helpful, she was able to offer an appointment within a few days, the report arrived quickly and the follow up call from Alan Greenwell was reassuring, he explained everything in detail in a way I could easily understand. Thank you

9 August 2023
Rated 5 out of 5 stars

Great comprehensive report

The report is excellent with photos showing areas of concern. The surveyor was happy to have a phone call to discuss the report and put the faults in perspective. Great service. Reasonably priced.

9 August 2023
Rated 5 out of 5 stars

Money well spent after a very thorough survey. Meeting Joe was a pleasure

Meeting Joe was a pleasure. A very professional surveyor, polite, considerate and very honest. It was as if he had lifted a great load off my shoulders with the problems I have had since March. I am not a builder but suspected that the work was done just as Joe reported.? I would definitely recommend him to anyone looking for a professional surveyor.
Now I must wait and see the outcome. Thank you again Joe.

6 August 2023

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