Terrible customer service
On March 31, 2025, we went to the Joey Accardi dealership in Pompano Beach, Florida looking to lease our third Jeep and return the Jeep we currently have because the lease had ended. They did not have the specific Jeep we were looking for, so we left.
The next day, since our Jeep's lease had ended and we had to return it to a Jeep dealership, we called Ally Insurance to find out where we could return our Jeep. Ally told us that the same Joey Accardi dealership in Pompano Beach we had visited the day before was on the list of dealerships authorized to accept Jeeps whose lease had ended, so we went back.
When we arrived with the Jeep, the General Manager (Mr. Giovanni Hidalgo, according to his employee) told us he could not accept the vehicle due to insurance issues. I knew he was lying so I called Ally Insurance again and gave the phone to Mr. Hidalgo so they could talk. He immediately took the speaker phone off (so I couldn't hear all their conversation) and told the Ally rep that they shouldn't be talking. He gave me back the phone visibly upset. The Ally rep told me Mr. Hidalgo did not want to speak with her but that he was supposed to accept the vehicle. She also told me that she was going to document this event because it had to be reported. I then called Jeep Customer Service who also confirmed that this Joey Accardi Dealership in Pompano Beach was authorized to accept the vehicle. The Rep at Jeep also told me they were going to document the dealership's behavior and they would report it as well. Both Ally and Jeep confirmed that Mr. Hidalgo was lying when he said he could not accept the Jeep.
When you lease a vehicle like Jeep, you expect good customer service from beginning to the end of the lease but dealing with this dealership was very disappointing. They really damage the Jeep's brand name and reputation. Not only because they didn't accept the vehicle they were supposed to accept but also because the GM lied to us several times, which was confirmed by both Jeep and Ally Insurance. If he had nothing to hide or lie about, there was no reason to have to take the speaker phone off and not speak to the Ally rep.
If this is the sub-standard customer service they provide and how they treat a loyal customer who was trying to return a lease in order to lease a third Jeep, I'm never going to that dealership again and wouldn't recommend anybody going there either.