John Lewis Money Reviews 17,547

Easy, straightforward task,pleasant lady, nice service

Very helpful staff, excellent service. Thank you!!

Great rate, fast service and have recommended to family and friends

After making the money order online I went to the Westfield (Shepherds Bush) branch to pick up my order, I was fully aware of the ID requirements ahead of time. My ID was rejected by staff because it was a provisional license and not a full driving license... this was not specified anywhere in the ID requirements and staff were rude and dismissive, wasted much of my time including travel. I came back the following day with my passport, and they (different staff) were slow and dumbfounded by their own equipment, and took issue with the fact that I paid using Apple Pay... after a lengthy session staff just gave up and let me have my money order as I was very clearly who I said I was.

Ridiculous service from unhelpful staff, no clear instructions regarding problematic technicalities - if provisional license and apple pay is an issue it should be made clear. Would be 1-star if not for a smooth online experience and having the order ready quickly for pick up. Why is the payment method available if it's "problematic"? Why can I vote and go to the bank with my ID but not pick up my order??

I am thoroughly fed up with my John Lewis Partnership Card. The benefit of receiving vouchers is wearing thin. Each month I spend roughly up to my credit limit then this is paid off in full by DD.

Nuisance #1: Quite often, in order to continue using the card near the end of the month I have to make a transfer from my bank account into the card account.

Nuisance #2: Even if a bank transfer is not needed my DD goes through and is shown as cleared immediately on my bank account. However it can take more than 3 days for it to “clear” in my card account. It sits there showing “processing your payment” for that time. Meanwhile I forget to use a different card and so get purchase declined.

Nuisance #3: NewDay Ltd, who process the JL card, refuse to increase my credit limit. Even if it were increased by only £250 that would solve a lot of problems, including those above. I phoned and was advised to reduce the credit limit on some of my other credit cards. I did this, by £3000, and waited 6 months, but still NewDay refused an increase. I have a good score on Experian, one of my cards has a much higher credit limit than my JL card (and has had it for longer than I’ve had the JL card). I followed the official complaint procedure and received a long letter but, to be honest, the explanation explained nothing and made no sense at all.

Is it because I’m retired? Because all my cards are paid off each month in full by DD? Because I don’t have a mortgage? I don’t know.

John Lewis – please get rid of NewDay Ltd and use a more amenable card processing company.

Very pleased with John Lewis card east to set up

Easy to use and to pay back the balance

Easy to apply with an exceptionally fast approval process. The fact you can load the digital card onto Apple Pay before actually receiving the physical card is a great advantage.

A truly terrible service. First ordered 500 Euros on 25th May 2026 to go away on 28th May. Was to collect the day before my holiday but money did not show up at the Waitrose collection store. Apparently the Royal Mail had 'lost it'. Had to go on holiday without cash and use my card for everything. It is now 11 th June and after reordering the money have still not got it. No updates from John Lewis . Spoke to Anja on help desk and have requested a Manager call me. John Lewis used to be my 'go to' brand.

Awful dreadful appalling experience of a company once a byword for value and customer care, now one of the worst it has been my misfortune to deal with. Tragic collapse in standard of a once-great company

DO NOT use John Lewis for home insurance. Totally unreliable. While Trustpilot generally rates them highly, Smart Money People rates them, rightly, as 2 out of 5. Despite insuring our home and contents for over 10 years, without any claims from us, John Lewis suddenly said they could not renew our policy as their underwriters had changed. But this was LESS than 3 weeks before our policy expired. Why such short notice? Advised us to use Gallagher, said to be an insurance broker. All Gallagher wanted to do was to sign us up to an expensive, restrictive insurance with a subsidiary company. Did not act as a broker. Why were we referred to a useless broker? What did Gallagher pay John Lewis? Chat GPT recommended NFU Mutual. Much better than John Lewis and Gallagher.

Insulting
My intelligence. Send me messages telling me to make sure I have sufficient funds in my account to pay my credit card bill. Probably because they grab their payments quicker than other card providers. Also the service is not so good since they switched to New Day who have a somewhat dubious reputation in my opinion and like most providers charge what I think are unjustified high rates of interest, not that I ever will pay them as I clear any balance every month and never fail to pay on time, I DO NOT need the tube reminded ever. So my advice to John Lewis is to respect your consumers intelligence! Oh and bye the way sort out the way your credit card relations are conducted!

Easy to organise and I'm old so not brilliant on a computer!

My credit card was blocked to check on a possible fraudulent transaction. In fact the transaction was fine. Previously I've been able to confirm that a transaction was OK by simple text message. Now it's necessary to call.

After holding in a queue for quite some time, I was put through to someone not in the fraud department, who said I may have to wait up to 24,hours for a call back from the fraud people.

This is useless customer service. Blocking a card for up to 24 hours (or longer once the process is complete) to check on whether a fraud alert is correct is completely unacceptable.

Of course credit card companies must be very careful about fraud, and it's good that they are. But they need to have enough staff, and decent systems, to deal efficiently and promptly with fraud issues and with incorrect fraud alerts.

Too easy! Liked the how much do you want boxes but as realised I needed to check everything so I got enough.
Glad to find bank check was as usual.

Without doubt the worst card/account in my wallet. I have other cards and financial apps and they work well. But the JohnLewis system is like steam driven. Any issue always requires a phone call. I’d love to cancel it but even doing that would require crossing the pain barrier yet again…..

Good service and fast

The online application process is very user friendly and simple to use from the initial quotation right through to the policy set up.

The process of setting up my dog insurance was easy to do I am happy with the price and what the policy offers me . Obviously I haven’t needed to claim yet . Hopefully I won’t need to but if I do I hope it’s as straightforward

Really easy and pick up was local.