I always use John Lewis for foreign currency as it arrives the next day at my local Waitrose if I order before 2pm. Good exchange rates too. Only reason I’ve given 4 stars is their website said they... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Was quick and easy to order the travel currency. Only issue I experienced was having to arrange a click and collect instead of a home delivery to ensure I could get smaller notes. Last few times... See more
Company replied
Great service, easy process and quick delivery. Easy to collect from Waitrose along with any shopping. The rate given is pretty good, although can always find a better rate if you’re willing to shop... See more
Company replied
Excellent member of staff. Friendly, knowledgeable and helpful. No upselling. No travel cards get you a better rate (travel cards can be a big gamble in some countries). Just great customer servi... See more
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Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
18k reviews
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Every time I have used the card
Every time I have used the card , there has been no problems.
Very good.
30 May 2026
Reply from John Lewis Money
Thank you for sharing your positive experience, Naheem! ^Angela
Easy to order and pick up and was able…
Easy to order and pick up and was able to get lower domination notes at the pick up point
2 June 2026
Reply from John Lewis Money
Hi Keith, thank you for the great feedback! We're pleased to hear that you found the ordering and collection process to be easy. ^Angela
The member of staff was very helpful…
The member of staff was very helpful and efficient. My request was simple but she helped me with accessing the £5 off deal as it had to be activated.
I would use the service again.
27 May 2026
Reply from John Lewis Money
Hi Kay, thank you for choosing our Travel Money service, we are pleased to hear our Partner helped you use your £5 my John Lewis reward. We look forward to welcoming you back again in the future! ^Angela
Top marks
What a lovely lady who served me she was delightful. And very clear in explaining and counting the money. Top marks
2 June 2026
Reply from John Lewis Money
It's great to hear you had such a delightful experience, Pamela, with the lady who assisted you. We appreciate your kind words and for using our service. ^Karen
Reply from John Lewis Money
We're pleased to hear that the service you received was good, Kevin, and we appreciate you sharing this with us. ^Karen
Quick and easy.
2 June 2026
Reply from John Lewis Money
Thank you for sharing your review, Adam. We appreciate your feedback. ^Karen
The experience was done professionally…
The experience was done professionally and swiftly at a difficult time for me recently becoming a widow.
Able to use the card on line virtually immediately and the card arrived in just a few days .
29 May 2026
Reply from John Lewis Money
Thank you, Denise, for your kind words about the experience at an especially challenging time for you. We're pleased you found our service swift and professional, and we appreciate you sharing your positive experience. ^Karen
Good price and pick up nearby
Good price and pick up nearby
One problem was all in the same denomination 200 lire would have preferred a selection of values
2 June 2026
Reply from John Lewis Money
Hello John, we appreciate your feedback on the pricing and pickup. We note your preference for a selection of denominations and will be sure to pass on your feedback. ^Karen
Very helpful staff at the counter and…
Very helpful staff at the counter and the best rates.
1 June 2026
Reply from John Lewis Money
Thank you for the great review Fawad! We're delighted you found our service helpful and our rates excellent! We really appreciate your kind comments. ^Trish
Good security to stop a scam
I’ve just opened my own account for a New Day credit card, pretty easy to get started.
The reason I have a 5 star is I had a credit card on my wife’s account I had this for a few years without any issues. Recently I was scammed but New Day were onto the fraud before we knew it had happened, they blocked a fraudulent payment and helped us sort out the problem.
17 May 2026
Reply from John Lewis Money
Thank you for taking the time to leave us a five-star review and for sharing your experience.
We are delighted to hear that opening your new credit card account was an easy process. More importantly, we are relieved that we were able to protect you and your family when you were targeted by a scam. Hearing that our fraud prevention systems and team were able to detect and block the fraudulent payment before you were even aware of the issue is exactly what we strive for.
Protecting our customers and providing responsible access to credit is our highest priority, and we are proud that we could resolve the problem for you quickly.
Thank you again for choosing us, we appreciate your custom and continued loyalty. ^Trish
Reply from John Lewis Money
Thanks for sharing your feedback Judith. We're delighted to hear about your positive experience and are glad you found the service helpful and efficient. We really appreciate your kind comments. ^Trish
A.J.
This is the second time I have ordered online . The website was different the first time .
This time I felt this time it was so much easier to do and find.
Thank you very good service ! 👍🏻☀️
1 June 2026
Reply from John Lewis Money
Thank you AJ.
We truly appreciate your fantastic 5-star review! It's wonderful to know that your second online ordering experience was significantly easier and more intuitive than the first. We have been working hard to improve our website experience, and your comments about the ease of finding what you need are incredibly valuable. Thank you for your continued business and generous feedback. ^Trish
Reply from John Lewis Money
We're so glad to hear everything went perfect! Thanks for sharing your feedback! ^Paul
Reply from John Lewis Money
We're pleased you enjoyed our service, Jackie. Thanks for the 5 stars! ^Paul
Reply from John Lewis Money
We're pleased you found our ordering process simple and your travel money arrived right on time, Bill. Thanks for sharing your feedback and for using our service. We hope to see you again! ^Paul
Brilliant
It was easy and straightforward experience. Just walked in and got my currency. The staff member was very helpful.
23 May 2026
Reply from John Lewis Money
Thanks for the 5 stars! We're glad our helpful Partner looked after you so well.
Thank you for choosing us and have a brilliant time away! ^Paul
Reply from John Lewis Money
Thank you for taking the time to share your feedback Ann! We're delighted you found your currency collection so quick and efficient. Enjoy your travels! ^Paul
Reply from John Lewis Money
Thanks for the 5 stars, Martin!
Keeping things prompt, polite and hassle-free is the perfect way to get your travel plans started. We're glad our Partners could look after you so well during your transaction. ^Paul
Reply from John Lewis Money
We're delighted our travel money service kept things quick and simple when you ordered your euros, Carol. Making holiday prep easy for our customers is exactly what we aim for.
Safe travels on your upcoming holiday! ^Paul
Helpful staff and very knowledgeable
31 May 2026
Reply from John Lewis Money
We really appreciate the 5 stars, Kathleen. It's brilliant to know our Partners provided such a knowledgeable and friendly service.
Thank you for choosing us and have a wonderful time away! ^Paul
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