Excellent member of staff. Friendly, knowledgeable and helpful. No upselling. No travel cards get you a better rate (travel cards can be a big gamble in some countries). Just great customer servi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The lady was very helpful & there was no waiting to be served, had the denomination requested. Whilst I was at the desk my wife had a very comfortable area to wait in. I've used this service before... See more
Company replied
The ordering system online was l easy and not at all difficult. I did click and collect and when only arrived at your Solihull store it was waiting for me and I was served by a very pleasant and helpf... See more
Company replied
Ordering was easy and delivery earlier than scheduled. Great service. Remember to take your card you purchased on as you cannot collect without. Also ID
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Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
18k reviews
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Brilliant
It was easy and straightforward experience. Just walked in and got my currency. The staff member was very helpful.
23 May 2026
Reply from John Lewis Money
Thanks for the 5 stars! We're glad our helpful Partner looked after you so well.
Thank you for choosing us and have a brilliant time away! ^Paul
Reply from John Lewis Money
Thank you for taking the time to share your feedback Ann! We're delighted you found your currency collection so quick and efficient. Enjoy your travels! ^Paul
Reply from John Lewis Money
Thanks for the 5 stars, Martin!
Keeping things prompt, polite and hassle-free is the perfect way to get your travel plans started. We're glad our Partners could look after you so well during your transaction. ^Paul
Reply from John Lewis Money
We're delighted our travel money service kept things quick and simple when you ordered your euros, Carol. Making holiday prep easy for our customers is exactly what we aim for.
Safe travels on your upcoming holiday! ^Paul
Helpful staff and very knowledgeable
31 May 2026
Reply from John Lewis Money
We really appreciate the 5 stars, Kathleen. It's brilliant to know our Partners provided such a knowledgeable and friendly service.
Thank you for choosing us and have a wonderful time away! ^Paul
Easy process and a good rate.
31 May 2026
Reply from John Lewis Money
It's fantastic to hear you had a great experience and were happy with our rates, Ryan. Thanks for using our Travel Money service and we hope to see you again! ^Paul
Reply from John Lewis Money
Thanks for taking the time to give us a 5 star review! It's wonderful to know your experience was so straightforward. Thank you for choosing John Lewis Money! ^Paul
Very straightforward and a very helpful…
Very straightforward and a very helpful partner served me
31 May 2026
Reply from John Lewis Money
We're delighted to hear you'd a very straightforward experience and our Partner was so helpful when serving you, Rex. Providing a seamless and friendly service is exactly what we aim for!
Thanks for choosing John Lewis Money! ^Paul
Great service
Great service , easy to order and collect.
This was my 3rd time using John Lewis Money
31 May 2026
Reply from John Lewis Money
Thanks so much for the 5-star review, Caroline!
We're absolutely delighted you've chosen us for the third time. It's great to hear our Partners keep the ordering and collection process smooth and easy for you. Thank you for your continued loyalty!
Wherever you're heading this time, we wish you a fantastic trip! ^Paul
Reply from John Lewis Money
We're delighted you found our travel money service so easy and your delivery arrived safely the very next day, Melissa. Safe travels on your upcoming holiday! ^Paul
Very happy
Very happy. Great onboarding and comms, very well designed app so much easier to manage your money.
27 May 2026
Reply from John Lewis Money
Thanks for sharing your great feedback, Dawn!
We're delighted you found our onboarding process and communications so smooth. It's wonderful to hear that you're enjoying using our app and finding it easier to manage your money with us.
Thanks for choosing John Lewis Money and welcome on board! ^Paul
Reply from John Lewis Money
Thanks for sharing your feedback with us, Frank.
We're delighted you had a hassle-free experience from beginning to end. Thank you for choosing John Lewis Money! ^Paul
Buying travel money online from John…
Buying travel money online from John Lewis Money was very easy. Rate was competitive, ordering and paying was seamless and collecting from a Waitrose store was very convenient. The travel money was very well packed and secured.
31 May 2026
Reply from John Lewis Money
Thanks so much for the 5-star review!
It's brilliant to hear you had a seamless experience buying your travel money online and collecting it from Waitrose. Our Partners always work hard to make sure your order is securely packed and ready to go, so it's great to know you found the service so convenient.
Thanks for choosing John Lewis Money and have a wonderful trip! ^Paul
Not the arrangement I wanted
Opening an account was very straightforward. However I only had to do that because I was not permitted to be an equal joint card holder with my husband as we had been for many years on the previous John Lewis card scheme. As we have a joint bank account it seems ridiculous that we need two separate card accounts.
26 May 2026
Reply from John Lewis Money
Thank you for sharing your feedback with us, Kirsty. We're pleased to hear you found opening your account straightforward but we're sorry for the frustration caused by our account options. Our credit cards are individual agreements and we understand you're disappointed with this setup. We've shared your comments with our card team so they're aware of your feedback. ^Paul
Reply from John Lewis Money
Thanks for the 5 stars! It's brilliant to hear our Partners kept things simple, quick and informative for you. We love keeping travel prep hassle-free. Have a wonderful time away! ^Paul
Couple of glitches
Only just taken this card out. The signing-up process was quite easy but there wrre a couple of glitches that requireed a call to Customer Service. All sorted very quickly by the very professional agents at the other end.
27 May 2026
Reply from John Lewis Money
Thanks for the 5 star review and for sharing your experience, Chris.
We're pleased to hear the setup process for your new card was mostly straightforward. While we're sorry you hit a couple of initial glitches, we're delighted our Customer Service team was able to resolve everything so quickly and professionally.
Welcome to John Lewis Money and we hope you enjoy using your new card! ^Paul
Great service with my transaction
Assistant was extremely helpful, friendly and so very nice.
24 May 2026
Reply from John Lewis Money
We're thrilled that our Partner was extremely helpful and friendly during your transaction, Sue. Making things smooth and pleasant for our customers is exactly what we aim for. Thanks for sharing your review and have a wonderful day! ^Paul
Reply from John Lewis Money
Thanks so much for taking the time to leave us a 5-star review, Mr Bradley. We're delighted you were happy with our travel money rates and found collecting your currency quick and easy. Have a fantastic trip and we hope to be able to help you again soon! ^Paul
Easy and Efficient…
The lady that served us was super friendly, super efficient and made the transaction easy and we left very happy with all aspects of the interaction especially the very happy customer service which is rare nowadays.
30 May 2026
Reply from John Lewis Money
Thanks so much for your lovely feedback, Leon!
We pride ourselves on our customer service, so it's wonderful to hear that our Partner made your travel money transaction so efficient and pleasant. We agree that great service makes all the difference and will be sure to share your kind words with the team.
Thanks for choosing John Lewis Money and have a fantastic trip! ^Paul
Reply from John Lewis Money
We're so glad you've found your new card so easy to get started with! Thank you so much for the positive feedback. ^Paul
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