Excellent member of staff. Friendly, knowledgeable and helpful. No upselling. No travel cards get you a better rate (travel cards can be a big gamble in some countries). Just great customer servi... See more
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Review summary
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The lady was very helpful & there was no waiting to be served, had the denomination requested. Whilst I was at the desk my wife had a very comfortable area to wait in. I've used this service before... See more
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The ordering system online was l easy and not at all difficult. I did click and collect and when only arrived at your Solihull store it was waiting for me and I was served by a very pleasant and helpf... See more
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Ordering was easy and delivery earlier than scheduled. Great service. Remember to take your card you purchased on as you cannot collect without. Also ID
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Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
18k reviews
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Reply from John Lewis Money
We're so glad you've found your new card so easy to get started with! Thank you so much for the positive feedback. ^Paul
Reply from John Lewis Money
We appreciate your kind words and delighted to hear you had a smooth experience. ^Paul
I have used this service for the last…
I have used this service for the last few years, it is easy and efficient.
30 May 2026
Reply from John Lewis Money
Thanks so much for the 5-star review, Margaret!
We love hearing from our returning customers and are thrilled we've been able to provide you with an easy and efficient travel money service over the last few years. Thank you for your continued loyalty.
Wherever you're heading next, we wish you a fantastic trip! ^Paul
Reply from John Lewis Money
We're so glad you had a positive experience with our Partners and really appreciate you taking the time to leave your feedback. We hope to be able to assist you again next time! ^Paul
Reply from John Lewis Money
We're delighted you found our service simple and easy and that you were happy with our exchange rates, Phil. We really appreciate your kind words about our Partners and will be sure to share them with the team. Thanks for choosing us! ^Paul
Reply from John Lewis Money
Thanks for sharing your experience with us, Lynne. Delighted to hear our Partners were polite and took the time to explain everything clearly. Thank you for choosing John Lewis Money! ^Paul
Reply from John Lewis Money
Thanks for the 5 star review! We're so pleased to hear you experienced very good service with us. We appreciate you taking the time to share your feedback. ^Paul
Reliable and great service
Reliable and great service, rates could be a bit more competitive.
30 May 2026
Reply from John Lewis Money
Thanks for taking the time to leave your feedback!
It's great to hear you found our service reliable, Justine. We always aim to provide value alongside our service, so we really appreciate your comments regarding our exchange rates and will ensure this feedback is shared with the relevant team.
Thank you for choosing John Lewis Money! ^Paul
Reply from John Lewis Money
Thank you for the 5-star review, Jan! We're glad to hear you found our service quick and easy and and appreciate you taking the time to share your feedback. ^Paul
It was very easy to order and receive…
It was very easy to order and receive my currency.
30 May 2026
Reply from John Lewis Money
Thanks for the great review, Dawn! Knowing it was very easy to order and receive your currency is exactly what we like to hear. We hope you have a brilliant time away! ^Paul
Quick service knowledgeable staff
Quick service knowledgeable, competent and extremely friendly staff.
30 May 2026
Reply from John Lewis Money
Thanks for sharing your review, Rachael! We're thrilled to hear that our team provided such a knowledgeable and friendly service for your Travel Money. We always aim to make sorting your holiday currency as smooth and stress-free as possible, so it's wonderful to know this.
We hope you have a fantastic time on your travels and we look forward to helping you again ahead of your next trip! ^Paul
Very easy to order
Very easy to order. Advised when ready to pick up.
Staff in bureau very pleasant and helpful.
30 May 2026
Reply from John Lewis Money
It's fantastic to hear that our Partners in the bureau were so pleasant and helpful and you found the ordering process easy! Thank you for your feedback, Ruth! ^Paul
Great service at bureau de change but …..
Great service at bureau de change. However was literally shortchanged . Checked online for exchange rate and took advantage of £5 off as JL member .it is disappointing to find that in store rate is not as good as that advertised online . Felt scammed .
25 May 2026
Reply from John Lewis Money
Thank you for your review, Tracey. We're pleased you received great service, but we're very sorry to hear you left feeling disappointed and let down by the exchange rate.
As noted on our website, our rates can vary between our online service and our physical stores. We always aim to be transparent about this and we're sorry for any frustration caused.
If you feel a genuine mistake was made with your transaction total or your member discount, please do reach out to our team on 0330 123 3396 (select option 1) so we can look into this for you.
Best wishes,
^Paul
The John Lewis Credit Card is a great…
The John Lewis Credit Card is a great way to shop. They keep me updated on my balance and when payments are due and the App is so easy to use and secure.
26 May 2026
Reply from John Lewis Money
We're delighted to hear you find our credit card a great way to shop and manage your finances, Anne. Thank you for your kind feedback! ^Paul
Reply from John Lewis Money
Hello Marie, we're pleased you feel this way, thanks for using our services. ^Alan
Reply from John Lewis Money
Hello, that's great to know, thanks for using our services. ^Alan
Easy from start to finish
26 May 2026
Reply from John Lewis Money
Hello John, thanks for your positive review and custom. ^Alan
Great currency exchange
Great currency exchange. Easy to order euros and delivered on time.
29 May 2026
Reply from John Lewis Money
Hi Kath, appreciate your kind feedback. Thanks for using our services. ^Alan
JOHN LEWIS great exchange rates
JOHN LEWIS is always excellent for exchange rates online. Quick and easy to collect from store. Also delivery if necessary. Thanks again JOHN LEWIS.
28 May 2026
Reply from John Lewis Money
Hello Margaret, thanks for choosing to use our Travel Money service. We hope to see you again. ^Alan
From ordering my currency online
From ordering my currency online - to collecting it the next day from my local Waitrose store - the process was totally flawless. A great service - couldn’t have been improved. Thank you.
28 May 2026
Reply from John Lewis Money
Hi Patricia, thanks for your positive feedback. We're delighted to read that the service was to such a high standard. We look forward to seeing you again. ^Alan
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