John Payne Residential Reviews 152

Chris and Will at the Lee Branch were great, helped us sell our home above asking, and managed to get us a property. All in record time.

John Payne did a great job selling our house and would recommended

Karen Hedges and the whole team at John Payne were fantastic. Very patient and helpful through what turned out to be a more complicated than expected process. Very grateful to them all

I had a very bad experience with Pernilla Johansson who was supposed to be the middle person in an offer I made for a flat. It felt like I was bargaining in a ill-reputed bazaar in the middle east. It took whole 2.5 days to hear about a decision on the offer. She took whole days to update on progress. I messaged and call her several times in the morning without any reply. Then at the end of day 1, the offer supposedly was rejected, next morning she said it was back on the table, then off again. By day 2 I had already lost interest and was looking somewhere else. That lack of professionalism has no place in England. A second agent Romi Borthwick was unresponsive as well when trying to confirm a date/time for viewing. A full day without reply and then only 1 hr before the viewing was due she finally replied (by which time of course I already had other viewings booked). Total waste of time. I have already secured a new home with another agent. I went to see the flat, next day we had an offer accepted and shook hands. That is how professionals do it. John Payne are time wasters, so save your money and time and book with a serious and respectful agent instead.

Our experience with John Payne (should be Pain!) was incredibly disappointing and ultimately cost us a rental property due to their negligence and lack of basic professional competence.

Throughout the process, it became painfully clear that our agent did not possess the knowledge or attention to detail required for her role. Key information was delayed or submitted incorrectly, and when we raised concerns, we were either brushed off or given vague, inconsistent responses.

The lack of communication and poor understanding of the rental process caused avoidable delays, and in the end, the deal fell through entirely, not due to anything on our side, but purely because of how poorly things were handled by the agent.

It’s incredibly frustrating to lose out on a home because of someone else’s incompetence. I would strongly advise others to think twice before working with this agency, especially if you’re expecting even the most basic level of professionalism or accountability.

I recently (June 2025) sold my first property through John Payne in Lee having lived in the same house for 28 years. I had quotes from four local agents before deciding on John Payne, which was predominantly due to the realistic valuation, non pushy approach, professionalism and respect shown by Chris who undertook the initial valuation visit.

Thereafter, I was really pleased with the service, honesty and efficiency I received from Chris, Will and also Max who has since moved to another office.

The house viewings were well organized, confirmed in writing and I was always kept up to date with any changes. Feedback from the potential Buyers was also received in a timely manner.

I am now searching for a new property and hope I may have the opportunity to deal with John Payne again, this time as a buyer.

This was my second time working with John Payne Blackheath and again they have been excellent. The chain fell through twice during my property sale (due to external reasons), but Richard and Will gave great advice, were proactive and supportive throughout and worked tirelessly to keep momentum and get things over the line. Worth every penny. Thanks team!

Third class service.Boiler went off the day we entered the property.Its been more than six months,the landlord neither agent has sent any handyman to fix the half fallen curtain in bedroom. its so dangerous for my kids. I am thinking to complain it to the council as I cant fix it.

Karen at John Payne Blackheath was absolutely wonderful in assisting our house purchase. She was kind and friendly, but super informative throughout the whole process and couldn’t have done more to help and support us. Would 100% recommend her and her team for making an often painful process so much more relaxed.

A faultless service from Chris, Will and the Team. The sale of my home was handled in a professional, efficient, calm and responsive way and having the Sales Progression Team (Alison) available was a bonus. Highly recommended.

Very responsive and helpful with our recent purchase would recommend Oliver and team at the Eltham branch.

Overall a good experience and we would use them again. They were very supportive and responsive when advertising and showing the house. It was a delight to work with Chris and Will.
Once we had found a buyer, we think John Payne could have improved their communication with us during the actual sale. However, most estate agents were under great pressure in the run up to the Stamp Duty change at the end of March 2025 - and we did hold the chain together and manage to complete with days to spare.

John Payne in Blackheath are the great estate agents. Thank you for their hard work in the past few months especially to Richard and Karen. They are excellence and helpful. They are having a great deal of knowledge and experience in their profession.

Will Yeardley of John Payne’s Blackheath office is exceptionally good at his job and a genuinely nice bloke. He has handled two property transactions for us – a purchase then a sale - and we rate him extremely highly. His instincts for pricing and offers are spot on. He is a skilled facilitator/mediator soothing the inevitable stresses involved in property transactions and is willing to go the extra mile. He is also great at recommending reliable tradespeople. We very highly recommend him and the rest of the team.

Best estate agents I've ever used to sell a house. Efficient, professional, friendly. The manager Chris Wadeson went above and beyond what was expected.
Thank you to the team, but especially to Chris.

My husband and I have had a really good experience with John Payne Estate Agents based in Lee. Chris and Will were the two main estate agents we worked with and both were highly professional, kind, and proactive in helping our purchase complete successfully, even when solicitors were slow!

I recently bought a house through John Payne Estate Agents and found the experience to be smooth overall. The team was professional, communicative, and kept me updated throughout the process. They were always available to answer any questions, which was helpful during what can be a stressful time.

Like any property purchase, there were a few minor challenges along the way, but these were handled professionally. Overall, I appreciated their support and would consider using them again in the future.

John Payne Blackheath Branch have gone above and beyond with their assistance in selling my property. Sadly the first sale fell through but Will, Richard and Karen rallied very quickly to put my property back on the market and find me another buyer for which the sale completes on the 20th March. They have all been so patient and supportive throughout the whole process. I am sincerely grateful.

We went to the Lee branch of John Payne to sell our much loved family home … a sad time for us … but all the staff there, especially Chris and Will made the whole process easier and they were an absolute joy to work with. l live 3hrs away from Lee and they helped me so much and were cheerful from the first visit (to ask for a quote to sell) to the final visit (upon day of Completion). We cannot fault the service we received from the Lee branch. Our thanks to Chris, Will and all the staff! Cathy & Louise.

Chris and Will dealt with my sale and were always kind, efficient and courteous. They also understood what a big and difficult thing this was for me as it had been our family home for a very, very long time. They were very approachable and kept me and the purchaser informed at all times.They were easy to contact but if not available I could always rely on them to return my call.