Johnson Holidays Reviews 1,722

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,221 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, attentiveness, and extensive knowledge, making the booking process smooth and stress-free. Many people highlight the excellent service received, from initial inquiries to post-holiday follow-ups, and express satisfaction with their holiday experiences. Reviewers often mention specific staff members by name for their exceptional support and clear communication. However, some customers also noted issues with unexpected charges not mentioned during booking, such as city taxes or prepaid tips. A few people experienced changes to their booked itineraries, like a different cruise ship or adjusted dates, and some were dissatisfied with the quality of their accommodation or the noise levels on their cruise. There were also occasional complaints about inconsistent communication and difficulties in dealing with the same representative throughout the booking process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness, efficiency, and... See more

Holidays

Consumers generally express satisfaction with their holiday experiences. Many reviewers highlight the... See more

Service

Clients share positive opinions on service, frequently highlighting the efficiency, helpfulness, and... See more

Booking process

Customers generally report positive experiences with the booking process, finding it easy and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 2nd time now I've booked a holiday through Johnson holidays. Both Rakesh and Paul have been sooooo helpful throughout this booking. They explained things clearly and reassured me about the... See more

Company replied

Rated 5 out of 5 stars

I recently booked a short break with Venky out of Johnson's Holidays and he was excellent. He answered all my questions, and I had a lot, so efficiently and made the process of booking so easy. I woul... See more

Company replied

Rated 5 out of 5 stars

Fantastic holiday in hurgarda and Nile cruise.From booking to leaving the plane to going home we were looked after from very attentive staff. Now Elvin contacting us to see if we had a good holiday .... See more

Company replied

Rated 5 out of 5 stars

Was a little bit dubious booking through a company that I haven't used before but up to now everything has been plain sailing. Rehan was very helpful and answered my query without hesitation and with... See more

Company replied


Company details

  1. Travel agent
  2. Cruise Travel Agency
  3. Flights search site
  4. Holiday accommodation service
  5. Luxury hotel
  6. Travel deals

Written by the company

Johnsonholidays ltd has The Art of Travel. Over years of experience in creating luxury holidays, As we are fully independent travel agent & have access to a large portfolio of leading ABTA & ATOL protected travel operators offering you a wide range of holidays around the world, to suit your taste & budget book with low deposit £60 we provide a comprehensive range of travel services, including holidays, flights hotels, Cruise holidays, Luxury tours, Special honeymoon packages and other ancillary services to our customers including car rental, airport parking and airport lounges. We also specialize in Late Deal holidays, staycations & Cottages, Beach holidays , City holidays, guided excursions and many more. Our travel operators offering you a wide range of holidays around the world, to suit your taste & budget Our passion is travel and our team of well-travelled travel planners located all over the UK understand the importance of your holiday & can offer you inspiring travel ideas & personal recommendations. Our exceptional knowledge, guidance & service means we will help you create the perfect trip johnsonholidays.com All our holidays are fully protected; we provide 100% secure bookings for all the customers who book holidays with us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication

Good communication

6 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Robert Sweeting

Thank you for your feedback. We’re very pleased to hear that you were happy with the communication from our team.

Providing clear and timely updates is very important to us, so it’s great to know that this made a positive difference to your experience.

We appreciate your support and look forward to assisting you again in the future.


Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Very efficient booking experience

Venky was very thorough and extremely helpful booking our Italian/Swiss break.

6 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

DearRoger

Thank you very much for your kind feedback. We’re delighted to hear that Venky was thorough and extremely helpful while assisting you with booking your Italian and Swiss break.

We’ll be sure to pass on your lovely comments to him. It’s always great to know that our team’s support has made the booking process smooth and enjoyable.

We hope you have a wonderful trip, and if there’s anything else we can help you with, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

This holiday at the bellagio and magic…

This holiday at the bellagio and magic 2 was pretty fabulous, staff at johnsons Elvin Asma were proficuent and all went to plan like they said.
Magic 11 was a lovely ship refurbished, clean, comfortable and pretty decent food, cold was cold and hot food hot! Digitally temperature controlled staff amazing, friendly, helpful and try to speak in ur language nothing, nothing too much trouble.
Our guide mohammed was the perfect host, knowledgeable, courteous, impeccable manners, very helpful to all, at any time!!! He also had to deal with a very rude egoistic man but he dealt with him in a sound and proper manner there was a lady in our group with mobility issues and he never faltered to help her to visit the places she wanted.
He was the perfect egyptian guide he konws his subject well and his interpretation to us was without doubt perfect.
Well done johnson holidays
Asma
Elvin
Magic11 staff
Modhammed (especially him]

The bellagio hotel was extremely clean, pretty decent food plenty of it, lovely large heated pool. A bit lacking in evening entertainment but who cares when the suns out staff are helpful rooms good.
Receprion staff v good
Porters v good
Chefs/waiters v good
Pool/bar staff v v good
Book this and enjoy.
Everything they said would happen did, and on time with a smile
Will use again
We had a totally wonderful excursion group and friendships were made.

1 February 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Averil williams

Thank you so much for taking the time to share such a detailed and wonderful review of your holiday. We are absolutely delighted to hear that you had such a fabulous experience.

It’s fantastic to know that Elvin and Asma provided proficient service and that everything went exactly as planned. We will certainly pass on your kind words to them, as well as to the team involved in your trip.

We’re also very pleased to hear that you enjoyed your time on the Magic 11 and that the staff made you feel welcome, comfortable, and well looked after throughout your cruise. Your comments about the cleanliness, food, and friendly service will mean a lot to the crew.

A special thank you as well for your praise of your guide, Mohammed. It’s wonderful to hear how knowledgeable, courteous, and supportive he was during the excursions, and that he went above and beyond to assist everyone in the group. We will make sure your appreciation is shared with him.

We’re equally glad that you enjoyed your stay at the Bellagio Hotel, from the clean rooms and heated pool to the helpful staff across reception, restaurant, and pool areas.

Your feedback means a great deal to us, and we are thrilled that everything ran smoothly and on time, just as promised. It’s especially lovely to hear that friendships were made and that you had such a memorable experience with your excursion group.

Thank you once again for your kind words and for choosing Johnson Holidays. We look forward to helping you plan another wonderful trip in the future.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Thank GOD!!!

Thank GOD!!!! For Venky!!! I dont know where me and my family would be without him!!! I was finding it so hard to find a nice holiday for my daughter and he made everything so easy and relaxing. He went above and beyond for us and we will never forget all he has done! Im so greatful for him! I will not be booking any more holidays else where from now on only with and through venky! I've recommended 5 other family members and they all have had the same response when speaking with them, they loved how venky just made things so easy for them! God bless venky!

6 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Jas

Thank you so much for your incredibly kind and heartfelt message. We are truly delighted to hear how positive your experience has been.

It’s wonderful to know that Venky was able to make the process of finding the right holiday for you and your family easy and stress-free. Going above and beyond for our customers is exactly what we strive for, and your words are a lovely recognition of his efforts.

We’re also very grateful that you have recommended us to your family members. It means a great deal to us that they had the same positive experience, and we sincerely appreciate your trust and support.

Your kind feedback will certainly be shared with Venky – it will mean a lot to him to know how much his help has meant to you and your family.

Thank you once again for choosing Johnson Holidays. We look forward to helping you plan many more wonderful holidays in the future.

Thanks & Regards
Johnson Holidays
01213688884

Rated 4 out of 5 stars

Rehan was helpful

Rehan was helpful, a little hard to understand sometimes

6 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear John A Hayes

Thank you for taking the time to share your feedback with us.

We’re pleased to hear that Rehan was helpful while assisting you. We also appreciate your comments and will certainly take them on board as we continuously work to improve our service and communication.

Your feedback is very valuable to us, and we’re grateful that you shared your experience. If there is anything further we can assist you with, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884,

Rated 4 out of 5 stars

Very good service venkey asmar

Very good service venkey asmar
Really helpfully thank yo

5 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Consumer

Thank you very much for your kind feedback.

We’re delighted to hear that you received very good service and that Venky and Asma were really helpful. Your comments mean a lot to us, and we will be sure to pass on your appreciation to them.

If there is anything else we can assist you with, please don’t hesitate to get in touch. We look forward to helping you again in the future.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Asma was helpful

Asma was helpful

5 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Jannine Waid

Thank you for your feedback.

We’re very pleased to hear that Asma was helpful during your experience with us. Your kind comment will be shared with her and the team.

If there is anything else we can assist you with, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Great help from Asma

4 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Janice Lee

Thank you for your feedback.

We’re delighted to hear that Asma was able to provide great help. Your kind words will be passed on to her and are much appreciated.

If you need any further assistance, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

I whould like to say thankyou to cliff…

I whould like to say thankyou to cliff who was really helpful

4 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear James Jones

Thank you for taking the time to share your feedback.

We’re very pleased to hear that Cliff was really helpful. Your kind words will be passed on to him, and we know he will greatly appreciate them.

If there is anything else we can assist you with, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

I started my holiday search with Venky…

I started my holiday search with Venky who was very helpful and got me a great deal. He was constantly keeping in touch with me which I found very re-assuring. I have now booked my holiday with no fuss and all the information came through quickly via my email. Since booking Cliff has also kept intouch with me making sure I have received all my confirmation and offering further assistance. Johnson holidays you are superb thank you for all yr help.

4 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Diane Noone

Dear [Name],

Thank you so much for taking the time to share your experience with Johnson Holidays. We’re delighted to hear that your holiday search and booking process went so smoothly.

It’s wonderful to know that Venky was helpful and kept in touch throughout, providing reassurance and a great deal, and that Cliff continued to support you after booking to ensure everything was confirmed and clear. We will be sure to pass on your kind words to both of them—they will be thrilled to hear your feedback.

Your comments mean a lot to us, and we are delighted that you had a seamless experience. Thank you for choosing Johnson Holidays, and we look forward to assisting you with future holidays.

Thanks & Regards
Johnson Holidays
01213688884

Rated 4 out of 5 stars

Cliff/Elvin supplied all the details of…

Cliff/Elvin supplied all the details of my trip itinerary and answered other questions I had concerns about and was very helpful !

4 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Peter

Dear [Name],

Thank you for your feedback.

We’re delighted to hear that Cliff and Elvin were able to provide all the details of your trip itinerary and answer your questions. It’s great to know their help made your experience easier and more reassuring.

We will be sure to pass on your kind words to them. If there is anything else we can assist you with before your trip, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Positive so far

Very good communication between myself and Adam. We haven't been on holiday yet but so far our experience with Johnson holidays has been positive 👍

4 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Colin ,

Thank you for your feedback.

We’re delighted to hear that your communication with Adam has been very good and that your experience with Johnson Holidays has been positive so far. It’s wonderful to know that we’ve been able to support you leading up to your holiday.

We hope you have a fantastic trip, and if there is anything else we can assist you with beforehand, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Great guy

Venky was very helpful and hard working,will definitely recommend this guy,
Thank you
Tony

4 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Tony,

Thank you for your kind feedback.

We’re thrilled to hear that Venky was very helpful and hardworking, and we truly appreciate your recommendation. We will be sure to pass on your thanks to him—he will be delighted to hear your comments.

If there is anything else we can assist you with, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Cliff was very helpful and provided a…

Cliff was very helpful and provided a very professional service, answering any questions I had.

4 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Noel Dunn

Thank you for your feedback.

We’re delighted to hear that Cliff provided a very professional service and was able to answer all your questions. Your kind words will be shared with him, and we know he will greatly appreciate them.

If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Elvin was most helpful 👌

Elvin was most helpful 👌

4 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Aldonna Boyle ,

Thank you for your feedback.

We’re delighted to hear that Elvin was most helpful. Your kind words will be passed on to him, and he will be very pleased to hear them.

If there is anything further we can assist you with, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Thanks to Asmara for booking my seats…

Thanks to Asmara for booking my seats very helpful and fast

4 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Mr Crawford,

Thank you for your feedback.

We’re delighted to hear that Asma was able to book your seats quickly and was very helpful. Your kind words will be passed on to her, and she will be pleased to know her efforts are appreciated.

If there is anything else we can assist you with, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Highly recommend this company

First time booking with this company and first time booking a long haul.
Absolutely brilliant customer service from Jayden and Sunita.
Nothing is too much trouble and everything was well explained to me
My holiday is not until Sept 2027 but an affordable payment plan was put in place for me.
I highly recommend Johnson Holidays
Thank you both for your help

3 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Beverley Curgenven,

Thank you so much for taking the time to share your experience.

We’re thrilled to hear that your first booking with Johnson Holidays and your first long-haul holiday went so smoothly. It’s wonderful to know that Jayden and Sunita provided brilliant customer service, explained everything clearly, and made arranging your affordable payment plan simple and stress-free.

We will be sure to pass on your kind words to both of them—they will be delighted to hear your feedback. Your recommendation means a lot to us, and we look forward to helping you enjoy a fantastic holiday in September 2027.

Thank you once again for choosing Johnson Holidays.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Very efficient at answering any…very good

Very efficient at answering any questions i had. Cant fault them at all

3 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Michelle Snowball,

Thank you for your feedback.

We’re delighted to hear that our team was very efficient in answering all your questions and that you had a positive experience. Your kind words mean a lot to us and will be shared with the team.

If there is anything else we can assist you with, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Great communication and service

Great communication and service - Thank you Cliff.

3 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Coo Raa,

Thank you for your feedback.

We’re delighted to hear that you received great communication and service from Cliff. Your kind words will be passed on to him, and he will be pleased to know his efforts are appreciated.

If there is anything further we can assist you with, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

very easy to book

very easy to book. asma was kind and rakish was super excellent as well.

3 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Sam Wilson

Thank you for your feedback.

We’re delighted to hear that booking your holiday was very easy and that Asma and Rakish provided excellent service. Your kind words will be passed on to them—they will be thrilled to hear your appreciation.

If there is anything else we can assist you with, please don’t hesitate to get in touch.

Thanks & Regards
Johnson Holidays
01213688884

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look