Johnson Holidays Reviews 1,722

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,221 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, attentiveness, and extensive knowledge, making the booking process smooth and stress-free. Many people highlight the excellent service received, from initial inquiries to post-holiday follow-ups, and express satisfaction with their holiday experiences. Reviewers often mention specific staff members by name for their exceptional support and clear communication. However, some customers also noted issues with unexpected charges not mentioned during booking, such as city taxes or prepaid tips. A few people experienced changes to their booked itineraries, like a different cruise ship or adjusted dates, and some were dissatisfied with the quality of their accommodation or the noise levels on their cruise. There were also occasional complaints about inconsistent communication and difficulties in dealing with the same representative throughout the booking process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness, efficiency, and... See more

Holidays

Consumers generally express satisfaction with their holiday experiences. Many reviewers highlight the... See more

Service

Clients share positive opinions on service, frequently highlighting the efficiency, helpfulness, and... See more

Booking process

Customers generally report positive experiences with the booking process, finding it easy and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 2nd time now I've booked a holiday through Johnson holidays. Both Rakesh and Paul have been sooooo helpful throughout this booking. They explained things clearly and reassured me about the... See more

Company replied

Rated 5 out of 5 stars

I recently booked a short break with Venky out of Johnson's Holidays and he was excellent. He answered all my questions, and I had a lot, so efficiently and made the process of booking so easy. I woul... See more

Company replied

Rated 5 out of 5 stars

Fantastic holiday in hurgarda and Nile cruise.From booking to leaving the plane to going home we were looked after from very attentive staff. Now Elvin contacting us to see if we had a good holiday .... See more

Company replied

Rated 5 out of 5 stars

Was a little bit dubious booking through a company that I haven't used before but up to now everything has been plain sailing. Rehan was very helpful and answered my query without hesitation and with... See more

Company replied


Company details

  1. Travel agent
  2. Cruise Travel Agency
  3. Flights search site
  4. Holiday accommodation service
  5. Luxury hotel
  6. Travel deals

Written by the company

Johnsonholidays ltd has The Art of Travel. Over years of experience in creating luxury holidays, As we are fully independent travel agent & have access to a large portfolio of leading ABTA & ATOL protected travel operators offering you a wide range of holidays around the world, to suit your taste & budget book with low deposit £60 we provide a comprehensive range of travel services, including holidays, flights hotels, Cruise holidays, Luxury tours, Special honeymoon packages and other ancillary services to our customers including car rental, airport parking and airport lounges. We also specialize in Late Deal holidays, staycations & Cottages, Beach holidays , City holidays, guided excursions and many more. Our travel operators offering you a wide range of holidays around the world, to suit your taste & budget Our passion is travel and our team of well-travelled travel planners located all over the UK understand the importance of your holiday & can offer you inspiring travel ideas & personal recommendations. Our exceptional knowledge, guidance & service means we will help you create the perfect trip johnsonholidays.com All our holidays are fully protected; we provide 100% secure bookings for all the customers who book holidays with us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Paul was very helpful and solved my…

Paul was very helpful and solved my issue

28 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Lynn

Thank you for your feedback! We’re really pleased to hear that Paul was very helpful and able to resolve your issue for you.

We’ll be sure to pass your kind words on to him—he’ll really appreciate it. If you need any further assistance, we’re always here and happy to help.


Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Asma was brilliant really lovely…

Asma was brilliant really lovely pleasure to book holiday with her

28 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Sonia Gasdali

Thank you so much for your kind feedback! We’re really pleased to hear that Asma was brilliant and made your holiday booking such a pleasant experience.

We’ll be sure to pass your lovely words on to her—she’ll really appreciate it. Thank you again for taking the time to share your experience, and if you need any further help, we’re always here for you.

Thanks & Regards
Johnson Holidays
01213688884

Rated 4 out of 5 stars

Booked through Johnston holidays and…

Booked through Johnston holidays and all been straightforward for our group of 11 people for trip to Benidorm. Hotel recommended was fairly central and clean and return boarding passes were sent day before return by cliff.

28 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Customer

Thank you for your feedback! We’re really pleased to hear that your group booking for 11 people to Benidorm went smoothly and that everything felt straightforward from start to finish.

It’s great to know you were happy with the hotel recommendation and its central, clean location, making your stay more comfortable. We’re also glad Cliff was able to assist by sending your return boarding passes in good time before your journey home.

We truly appreciate you choosing Johnsons Holidays for your group trip, and we hope you all had a fantastic time in Benidorm. If you need anything in the future, we’re always here to help!

Thanks & Regards
Johnson Holidays
01213688884

Rated 4 out of 5 stars

Gave good info

Gave good info, fair prices

27 April 2026
Unprompted review
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Reply from Johnson Holidays

Dear Linda Kinghorn

Thank you for your feedback! We’re really pleased to hear you found the information helpful and the prices fair.

We appreciate you taking the time to share your experience, and if you need any further assistance in the future, we’re always here and happy to help.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Paul was very helpful today

Paul was very helpful today .fingers crossed our holiday goes smoothly.

27 April 2026
Unprompted review
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Reply from Johnson Holidays

Dear Mrs Donna Aish

Thank you for your feedback! We’re really pleased to hear that Paul was very helpful today.

We’re keeping everything crossed for you too and hope you have a smooth, enjoyable, and stress-free holiday. If you need anything at all before you travel, we’re always here to help.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Paul

Paul
Called and confirmed booking this was helpful

27 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Caroline

Thank you for your feedback! We’re really pleased to hear that Paul called you and confirmed your booking, and that this was helpful for you.

We’ll be sure to pass your kind words on to him. If you need any further assistance, please don’t hesitate to get in touch—we’re always here to help.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Paul was excellent on call and very…

Paul was excellent on call and very helpfll

27 April 2026
Unprompted review
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Reply from Johnson Holidays

Dear Simon Rossiter

Thank you for your feedback! We’re really pleased to hear that Paul was excellent on the call and very helpful.

We’ll be sure to pass your kind words on to him—he’ll really appreciate it. If you need any further assistance, we’re always here and happy to help.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Thanks to Tom and Elvin

Thanks to Tom and Elvin, helping out for last minute holidays, budget managed thanks to all of your team whoever been helping me, definitely will use in future

3 April 2026
Unprompted review
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Reply from Johnson Holidays

Dear Preet Kaur

Thank you so much for your kind feedback! We’re really pleased to hear that Tom and Elvin were able to help you secure a last-minute holiday and that everything was managed within your budget.

It’s also wonderful to know that the wider team was able to support you throughout the process. We’ll be sure to pass your lovely words on to everyone involved—they will really appreciate it.

Thank you again for choosing us and for your trust. We look forward to helping you with your future holidays!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Good service

Good service

27 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Alfie Woody

Thank you for your feedback! We’re really pleased to hear you were happy with our service. If you need any help in the future, we’re always here and happy to assist.

Thanks & Regards
Johnson Holidays
01213688884

Rated 4 out of 5 stars

BOOKING

So far the process for booking my holiday has been nice and simple and the lady on the phone Asma was very helpful.

24 April 2026
Unprompted review
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Reply from Johnson Holidays

Dear Mr Kessell

Thank you for your feedback! We’re really pleased to hear that the booking process has been nice and simple for you so far, and that Asma was able to assist you in a helpful and friendly way.

We’ll be sure to pass your kind words on to her—she’ll really appreciate it. If you need any further help with your holiday, we’re always here and happy to assist.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Just booked a short break and firstly I…

Just booked a short break and firstly I must mension the lovely lady sunita I haven't had such help booking a holiday she is a credit to the company and feel. Relaxed with my experience. I'm not very computer friendly sunita helped me go through everything. I will call her again in the future for a holiday sunita thank you so much Deborah stirrat

26 April 2026
Unprompted review
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Reply from Johnson Holidays

Dear Deborah,

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear about your experience booking your short break with us.

It’s especially lovely to know that Sunita was able to support you so patiently and clearly throughout the process. We understand that booking online can sometimes feel overwhelming, and we’re really pleased she was able to make everything easy and comfortable for you. She truly is a valued member of our team, and your kind words mean a great deal.

We’ll make sure Sunita receives your lovely message—she will be thrilled to hear how much she helped make your booking stress-free and enjoyable.

Thank you again for choosing us, Deborah. We look forward to helping you with your next holiday whenever you’re ready!

Thanks & Regards
Johnson Holidays
01213688884

Rated 3 out of 5 stars

I booked my holiday to Marrakech for 3…

I booked my holiday to Marrakech for 3 nights . All good but hidden price per person was not clarified. So when we booked in total comes more than agreed which is not told us before. Please clarify the total amount before taking the card details. My suggestion to everyone those booked from Jhonson holiday be careful and discuss full price before .. rest is fine. Helpful throughout holiday.

20 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Manjit Singh

Thank you for taking the time to share your feedback. We’re really pleased to hear that overall you found the holiday enjoyable and that our team was helpful throughout your trip to Marrakech.

Your comments about ensuring the full total is clarified before payment are taken seriously, and we will make sure this is highlighted so it can be improved going forward.

We truly appreciate your honest feedback as it helps us improve our service. If there is anything further you’d like us to review or clarify regarding your booking, please don’t hesitate to contact us directly—we’ll be happy to help.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

I had Cliff as a representative and he…

I had Cliff as a representative and he sorted out all my query’s. Excellent service.

24 April 2026
Unprompted review
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Reply from Johnson Holidays

Dear Tom Sach

Thank you for your kind feedback! We’re really pleased to hear that Cliff was able to sort out all your queries and provide you with excellent service.

We’ll be sure to pass your lovely words on to him—he’ll really appreciate it. Thank you again for taking the time to share your experience, and if you need anything else, we’re always here to help!


Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

This company are amazing so helpful

This company are amazing so helpful, I have found if u have a question they answer promptly to any questions I recommend them to all family and friends I’ll always use them

24 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Susan

Thank you so much for your amazing feedback! We’re really pleased to hear that you’ve had such a positive experience with us and that our team has been helpful and prompt in answering your questions.

It means a great deal to know you would recommend us to your family and friends, and even more that you plan to continue using our service in the future. We truly appreciate your trust and support.

If you ever need anything at all, we’re always here and happy to help. Thank you again for your kind words!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Asma was very helpful with my questions…

Asma was very helpful with my questions today And would recommend him and JOHNSON HOLIDAYS to my family and friends

24 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Charlie Stride

Thank you so much for your kind feedback! We’re really pleased to hear that Asma was helpful in answering your questions today and made the process easier for you.

We’ll be sure to pass your lovely words on to Asma—she will really appreciate it. It also means a lot to us that you would recommend both her and Johnsons Holidays to your family and friends.

Thank you again for your support, and we look forward to helping you with your future travel plans!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Elvin was a very helpful phone operator…

Elvin was a very helpful phone operator and guided me through my holiday with ease thanks again Johnson holidays

24 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear James Murphy

Thank you so much for your kind feedback! We’re really pleased to hear that Elvin was helpful and guided you through your holiday arrangements with ease. It’s great to know the process felt smooth and stress-free for you.

We’ll be sure to pass your lovely words on to Elvin—he’ll really appreciate it. Thank you again for choosing Johnsons Holidays, and we look forward to helping you with your next trip!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Asma was very helpful and prompt in…

Asma was very helpful and prompt in sorting my payment, very easy process, and very pleasant.

24 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Thank you for your feedback! We’re glad to hear Asma made your payment process quick, easy, and pleasant. We’ll be sure to pass on your kind words to her.

Kind regards,
Customer Relations Team
Johnson Holidays

Rated 5 out of 5 stars

Cliff made everything run smoothly from…

Cliff made everything run smoothly from booking to payment and checking afterwards that everything was OK and did I need any help with anything 100% use again

20 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Hi Elaine Grice

Hi! Thank you so much for your kind words. We’re really glad to hear that Cliff made the whole process smooth and kept everything on track for you. It means a lot that you’d choose to use us again! If you ever need anything in the future, we’re always here to help 😊

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

I found working with cliff helpful and…

I found working with cliff helpful and easy . I had missed a payment through not being well and it was stress free getting the payment updated

22 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Trudi Cairns

Hi! Thank you for sharing your experience. We’re really glad to hear that Cliff was helpful and made everything easy for you. It’s great to know the payment update was handled smoothly and without stress. If you ever need any further assistance, we’re always here to help. Wishing you all the best!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Very good service and Asma was very…

Very good service and Asma was very helpful, thank you.

22 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Miss Haines

Hi! Thank you for your kind feedback. We’re delighted to hear you received very good service and that Asma was so helpful. We’ll be sure to pass on your thanks. If there’s anything else you need, we’re always here to help!

Thanks & Regards
Johnson Holidays
01213688884

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