Johnson Holidays Reviews 1,722

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,221 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, attentiveness, and extensive knowledge, making the booking process smooth and stress-free. Many people highlight the excellent service received, from initial inquiries to post-holiday follow-ups, and express satisfaction with their holiday experiences. Reviewers often mention specific staff members by name for their exceptional support and clear communication. However, some customers also noted issues with unexpected charges not mentioned during booking, such as city taxes or prepaid tips. A few people experienced changes to their booked itineraries, like a different cruise ship or adjusted dates, and some were dissatisfied with the quality of their accommodation or the noise levels on their cruise. There were also occasional complaints about inconsistent communication and difficulties in dealing with the same representative throughout the booking process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness, efficiency, and... See more

Holidays

Consumers generally express satisfaction with their holiday experiences. Many reviewers highlight the... See more

Service

Clients share positive opinions on service, frequently highlighting the efficiency, helpfulness, and... See more

Booking process

Customers generally report positive experiences with the booking process, finding it easy and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 2nd time now I've booked a holiday through Johnson holidays. Both Rakesh and Paul have been sooooo helpful throughout this booking. They explained things clearly and reassured me about the... See more

Company replied

Rated 5 out of 5 stars

I recently booked a short break with Venky out of Johnson's Holidays and he was excellent. He answered all my questions, and I had a lot, so efficiently and made the process of booking so easy. I woul... See more

Company replied

Rated 5 out of 5 stars

Fantastic holiday in hurgarda and Nile cruise.From booking to leaving the plane to going home we were looked after from very attentive staff. Now Elvin contacting us to see if we had a good holiday .... See more

Company replied

Rated 5 out of 5 stars

Was a little bit dubious booking through a company that I haven't used before but up to now everything has been plain sailing. Rehan was very helpful and answered my query without hesitation and with... See more

Company replied


Company details

  1. Travel agent
  2. Cruise Travel Agency
  3. Flights search site
  4. Holiday accommodation service
  5. Luxury hotel
  6. Travel deals

Written by the company

Johnsonholidays ltd has The Art of Travel. Over years of experience in creating luxury holidays, As we are fully independent travel agent & have access to a large portfolio of leading ABTA & ATOL protected travel operators offering you a wide range of holidays around the world, to suit your taste & budget book with low deposit £60 we provide a comprehensive range of travel services, including holidays, flights hotels, Cruise holidays, Luxury tours, Special honeymoon packages and other ancillary services to our customers including car rental, airport parking and airport lounges. We also specialize in Late Deal holidays, staycations & Cottages, Beach holidays , City holidays, guided excursions and many more. Our travel operators offering you a wide range of holidays around the world, to suit your taste & budget Our passion is travel and our team of well-travelled travel planners located all over the UK understand the importance of your holiday & can offer you inspiring travel ideas & personal recommendations. Our exceptional knowledge, guidance & service means we will help you create the perfect trip johnsonholidays.com All our holidays are fully protected; we provide 100% secure bookings for all the customers who book holidays with us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I would like to say a big "Thank You"…

I would like to say a big "Thank You" to Sunita and Jayden for all their help with booking a 3 day break to Milan. Both were so helpful and explained everything to me that I needed to know. Talking to Sunita and Jayden has made my booking so reassuring. Please can I mention Asma, who kindly rang me the day after I booked my holiday, asking me if I was happy with my booking and asked if f there was anything she could kindly help me with, I thought that was a very kind gesture.,Thank you all for you're
help. Best wishes Linda Jarman.

14 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Linda

Hi Linda, thank you so much for your lovely feedback. We’re delighted to hear that Sunita and Jayden were able to help you with your 3-day break to Milan and made everything clear and reassuring for you. We’ll be sure to pass on your kind words to them.

We really appreciate you taking the time to share this, and we hope you have a fantastic time in Milan. If you need anything else, we’re always here to help!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Thank you Jonson Holidays for arranging…

Thank you Jonson Holidays for arranging the most amazing trip for two first timers to Egypt. Throughout the process staff were there to answer any questions and organised the perfect itinery for us to spend time at the Red Sea, visit Cairo and the Pyramids, then travel down the Nile on the amazing Royal Viking. A special shout out to Alaadin and his team who provided clear information and organised transfers throughout the trip. The Egyptologists were so enthusiastic and knowledgeable explaining all about ancient Egypt at every place we visited. Would definitely recommend if you are looking for a bespoke service.

1 April 2026
Unprompted review
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Reply from Johnson Holidays

Dear Mrs Lowe

Hi! Thank you so much for your incredible feedback. We’re absolutely delighted to hear that your first trip to Egypt was such a memorable experience and that everything—from the Red Sea to Cairo, the Pyramids, and your Nile cruise on the Royal Viking—was so well organised for you.

We’ll be sure to pass your special thanks on to Alaadin and his team, as well as the Egyptologists who made your journey even more enriching with their knowledge and enthusiasm. It’s wonderful to know you felt supported throughout and enjoyed such a bespoke experience.

We truly appreciate your recommendation and hope to help you plan another amazing trip in the future!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Elvin was amazing really helpfull and…

Elvin was amazing really helpfull and professional

14 April 2026
Unprompted review
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Reply from Johnson Holidays

Dear Stuart

Hi! Thank you for your kind feedback. We’re really pleased to hear that Elvin was amazing, helpful, and professional. We’ll be sure to pass on your lovely comments. If you need anything else, we’re always here to help!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

As always elwin helped me through the…

As always elwin helped me through the process. I accidentally deleted my holiday details but elwin sent them all to me. Thanks Elwin 😊

14 April 2026
Unprompted review
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Reply from Johnson Holidays

Dear Jenny Donlan

Hi! Thank you for your lovely feedback. We’re really pleased to hear that Elvin was able to quickly help you recover your holiday details and guide you through everything smoothly. We’ll be sure to pass on your thanks 😊

If you need anything else, we’re always here to help!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Booking inJohnson holiday

Venky has spoken to me and explained to me everything with my travels to Milan and Switzerland. He is very polite and informative about the process since booking my holiday.
Venky is very patient and helpful in booking the trip.

13 April 2026
Unprompted review
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Reply from Johnson Holidays

Dear Edna Tumambing

Hi! Thank you for your kind feedback. We’re delighted to hear that Venky has been so polite, patient, and informative while helping you with your travels to Milan and Switzerland. It’s great to know he’s made the booking process clear and easy for you.

We really appreciate you taking the time to share this, and if you need anything else, we’re always here to help!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Venky was very very helpful in booking…

Venky was very very helpful in booking this City holiday to Dublin
Would 100% recommend him

13 April 2026
Unprompted review
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Reply from Johnson Holidays

Dear Ian

Hi! Thank you for your lovely feedback. We’re really pleased to hear that Venky was so helpful in booking your city break to Dublin. We truly appreciate your recommendation and will be sure to pass on your kind words. If you need anything else, we’re always here to help!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Cliff very helpful all going great…

Cliff very helpful all going great can't wait to go away

13 April 2026
Unprompted review
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Reply from Johnson Holidays

Dear Frank N liz mcl

Hi! Thank you for your feedback. We’re really pleased to hear that Cliff has been helpful and that everything is going smoothly for you. It’s great to know you’re excited for your upcoming trip! If you need anything else before you go, we’re always here to help. Have a fantastic holiday!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Sunita & Johnson holidays very helpful in arranging our stay in Krakow

Sunita was very informative about the holiday to Poland, answered any queries I had before booking, sent through all details in e-mail to check through before proceeding, helped with transfers to hotel. All booked up now ready for our return to Krakow

12 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Ann Marshall

Hi! Thank you for your lovely feedback. We’re delighted to hear that Sunita was so informative and supportive while helping you plan your return trip to Krakow. It’s great to know she was able to answer all your queries, provide clear details by email, and assist with your transfers to the hotel.

We really appreciate you sharing your experience and hope you have a fantastic holiday in Poland. If you need anything else, we’re always here to help!

Thanks & Regards
Johnson Holidays
01213688884

Rated 4 out of 5 stars

After a bumpy start with this company…

After a bumpy start with this company they did finally get everything sorted out but there was a spelling mistake and I contacted them again and this amazing guy called Adam sorted it in a flash I didn't have to chase him and I found him extremely helpful there a good company but may need a little training on dealing with requests

11 April 2026
Unprompted review
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Reply from Johnson Holidays

Dear Customer

Hi! Thank you for taking the time to share your feedback. We’re glad to hear that Adam was able to quickly resolve the spelling issue for you and that you found him extremely helpful.

We’re also sorry to hear about the initial issues you experienced. Your comments are really valuable and will be shared with the team so we can continue improving our service.

We appreciate your patience and hope you have a fantastic trip. If you need anything else, we’re always here to help!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Excellent value for money!!

Excellent value for money!!
The staff that support who manage your booking up untill the holiday were so supportive and helpful. They made sure everything ran smoothly.
The cruise boat staff, food, tours, were wonderful and the tour guides had extensive knowledge of each site.
Thank you all.

23 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear C Bell

Hi! Thank you so much for your wonderful feedback. We’re delighted to hear you felt your booking was great value and that our team supported you throughout to ensure everything ran smoothly.

It’s also fantastic to hear you enjoyed your cruise experience, from the boat staff and food to the tours and knowledgeable guides.

We really appreciate your kind words and hope to help you with another amazing trip in the future!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Very good

Very good, always answer and I really liked the fact they checked you in for your flights and you don't have to worry about it, will use this company again

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Good follow up

This is the second time that we have chosen Johnson holidays to book our winter trip to Fuerteventura. Booking is easy, they listen to your requirements and Cliff follow up with a call afterwards to see if we enjoyed it, which we did. This company is the first one to do that after a holiday so we will probably use them again.

7 March 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Mike Honey

Hi! Thank you for your lovely feedback and for choosing Johnson Holidays again for your winter trip to Fuerteventura. We’re really pleased to hear that booking was easy and that Cliff followed up after your holiday to check everything went well.

It’s great to know you enjoyed your trip and appreciated the aftercare—that means a lot to us. We look forward to helping you plan your next holiday!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Holiday booked and paid for

Was a little bit dubious booking through a company that I haven't used before but up to now everything has been plain sailing. Rehan was very helpful and answered my query without hesitation and with confidence. Paperwork is emailed promptly to be checked over. I have no doubt if I have another query it will be dealt with professionally. Now just have to wait until August, will continue the review then.

9 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Heather

Hi! Thank you for your honest and thoughtful feedback. We’re really pleased to hear that your experience so far has been smooth and that Rehan was able to answer your queries confidently and promptly. It’s great to know the process has felt clear and well-managed for you.

We appreciate you taking the time to share this and look forward to hearing how your holiday goes in August. If you need anything in the meantime, we’re always here to help!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Very professional

Very professional. Clear information, talked me through everything and gave me clear options so I could make the best choice for my needs. Great holiday option. Will use again.

9 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Alyson Wallace

Hi! Thank you for your great feedback. We’re really pleased to hear you found the service professional and the information clear, and that you were guided through your options to find the best choice for your needs.

It’s great to know you’re happy with your holiday and planning to use us again. We really appreciate your support and look forward to helping you in the future!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Straightforward and polite service

9 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Neil Murray

Hi! Thank you for your feedback. We’re glad to hear you found our service straightforward and polite. We really appreciate you taking the time to share this, and if you need anything else, we’re always here to help!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Asma helped me with my query very…

Asma helped me with my query very efficient

9 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Norma

Hi! Thank you for your feedback. We’re really pleased to hear that Asma was able to help you efficiently with your query. We’ll be sure to pass on your kind words. If you need anything else, we’re always here to help!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Cliff was amazing

Cliff was amazing

8 April 2026
Unprompted review
Johnson Holidays logo

Reply from Johnson Holidays

Dear Kyle Tadman

Hi! Thank you for your feedback. We’re really pleased to hear that Cliff was amazing. We’ll be sure to pass on your kind words. If you need anything else, we’re always here to help!

Thanks & Regards
Johnson Holidays
01213688884

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