Johnson Holidays Reviews 1,722

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,221 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, attentiveness, and extensive knowledge, making the booking process smooth and stress-free. Many people highlight the excellent service received, from initial inquiries to post-holiday follow-ups, and express satisfaction with their holiday experiences. Reviewers often mention specific staff members by name for their exceptional support and clear communication. However, some customers also noted issues with unexpected charges not mentioned during booking, such as city taxes or prepaid tips. A few people experienced changes to their booked itineraries, like a different cruise ship or adjusted dates, and some were dissatisfied with the quality of their accommodation or the noise levels on their cruise. There were also occasional complaints about inconsistent communication and difficulties in dealing with the same representative throughout the booking process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness, efficiency, and... See more

Holidays

Consumers generally express satisfaction with their holiday experiences. Many reviewers highlight the... See more

Service

Clients share positive opinions on service, frequently highlighting the efficiency, helpfulness, and... See more

Booking process

Customers generally report positive experiences with the booking process, finding it easy and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 2nd time now I've booked a holiday through Johnson holidays. Both Rakesh and Paul have been sooooo helpful throughout this booking. They explained things clearly and reassured me about the... See more

Company replied

Rated 5 out of 5 stars

I recently booked a short break with Venky out of Johnson's Holidays and he was excellent. He answered all my questions, and I had a lot, so efficiently and made the process of booking so easy. I woul... See more

Company replied

Rated 5 out of 5 stars

Fantastic holiday in hurgarda and Nile cruise.From booking to leaving the plane to going home we were looked after from very attentive staff. Now Elvin contacting us to see if we had a good holiday .... See more

Company replied

Rated 5 out of 5 stars

Was a little bit dubious booking through a company that I haven't used before but up to now everything has been plain sailing. Rehan was very helpful and answered my query without hesitation and with... See more

Company replied


Company details

  1. Travel agent
  2. Cruise Travel Agency
  3. Flights search site
  4. Holiday accommodation service
  5. Luxury hotel
  6. Travel deals

Written by the company

Johnsonholidays ltd has The Art of Travel. Over years of experience in creating luxury holidays, As we are fully independent travel agent & have access to a large portfolio of leading ABTA & ATOL protected travel operators offering you a wide range of holidays around the world, to suit your taste & budget book with low deposit £60 we provide a comprehensive range of travel services, including holidays, flights hotels, Cruise holidays, Luxury tours, Special honeymoon packages and other ancillary services to our customers including car rental, airport parking and airport lounges. We also specialize in Late Deal holidays, staycations & Cottages, Beach holidays , City holidays, guided excursions and many more. Our travel operators offering you a wide range of holidays around the world, to suit your taste & budget Our passion is travel and our team of well-travelled travel planners located all over the UK understand the importance of your holiday & can offer you inspiring travel ideas & personal recommendations. Our exceptional knowledge, guidance & service means we will help you create the perfect trip johnsonholidays.com All our holidays are fully protected; we provide 100% secure bookings for all the customers who book holidays with us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The Royal Viking Nile Cruise

The Royal Viking cabins, staff and food was first rate but what made our cruise on the Nile extra special was the Johnson rep/tour guide Muhammad Fekry. He organised, explained everything and basically did everything for us. Nothing was to much trouble for him. His knowledge on all things Egyptian was explained in an easy manner and with a good sense of humour.

16 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear Phil Barker,

Thank you so much for taking the time to share your feedback.

We are delighted to hear that you enjoyed your cruise on the Nile and found the Royal Viking cabins, staff, and food to be first-rate. It’s especially wonderful to know that Muhammad Fekry made your experience extra special. His dedication, knowledge, and sense of humor are qualities we value highly, and we are thrilled that he was able to organise everything smoothly and make your trip memorable.

Your kind words will be shared with Muhammad, who will be delighted to know his efforts and professionalism are so greatly appreciated. Feedback like yours motivates our team to continue delivering exceptional service and experiences.

We hope your memories of Egypt remain with you for years to come, and we look forward to assisting you with future travels.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Really easy to deal with and Asma…

Really easy to deal with and Asma sorted out any queries I had

17 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear Lynn Horsfield

Thank you for taking the time to share your feedback.

We are delighted to hear that your experience was easy and seamless, and that Asma was able to resolve any queries you had. Providing clear, efficient, and helpful support is very important to us, and it’s wonderful to know she met your expectations.

We will be sure to share your kind words with Asma, who will be pleased to know her efforts are appreciated.

If there is anything else we can assist you with, please do not hesitate to reach out.

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Very helpful and reassuring

Very helpful and reassuring , will def be booking with them again .Always in hand to answer any questions .Brilliant company to holiday with

2 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear Janice Grimes

Thank you so much for your kind words! We're really glad to hear you had such a positive experience. It means a lot to know you felt supported throughout, and we’ll always be here to help with anything you need. We look forward to helping you plan your next holiday!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Fantastic holiday in hurgarda and Nile…

Fantastic holiday in hurgarda and Nile cruise.From booking to leaving the plane to going home we were looked after from very attentive staff. Now Elvin contacting us to see if we had a good holiday . We will recommend the company to friends and family and will definitely book with them again. Better than more popular companies thank you

18 February 2026
Unprompted review
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Reply from Johnson Holidays

Dear Jeffrey Hardy

Thank you for your wonderful feedback! We're delighted to hear you had such a fantastic holiday in Hurghada and on your Nile cruise. It’s great to know everything—from booking to your journey home—went smoothly and that our team took such good care of you throughout.

Elvin will be especially pleased to hear your kind words! We truly appreciate your recommendation to friends and family, and it means a lot that you rate us so highly. We look forward to helping you plan another unforgettable trip in the future. Thank you again!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Johnson holidays continue to impress…

Johnson holidays continue to impress me, even after returning from a wonderful Nile cruise on the Royal Viking, Had a phone call from Cliff asking how my holiday had gone & if I had any suggestions for improvement! Could honestly say everything was perfect & much appreciated his kind call.

18 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear J Vickery

Thank you so much for your lovely feedback! We're delighted to hear you had a wonderful Nile cruise on the Royal Viking and that everything met your expectations.

It’s especially nice to know that Cliff’s follow-up call was appreciated—our team truly cares about making sure every part of your experience is just right. Your kind words mean a lot to us, and we’re so pleased everything was perfect for you.

We look forward to helping you plan your next amazing holiday!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

I recieved a positive reply to my…Request for documents

I recieved a positive reply to my request and will add a true heartfelt thanks to Elvin, 10/10

18 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear Steve Dunn

Thank you so much for your kind words! We're really pleased to hear you received a positive response to your request. Elvin will be delighted with your heartfelt thanks and 10/10 rating—it truly means a lot.

We appreciate your feedback and look forward to helping you again in the future!

Thanks & Regards
Johnson Holidays
01213688884

Rated 4 out of 5 stars

Venky

The guy on the phone, very patient with me and helpful, thanks ‘Venky’

18 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear Mather Gannon

Thank you for your lovely feedback! We're so pleased to hear that Venky was patient and helpful during your call. We’ll be sure to pass on your kind thanks to him—it will mean a lot.

If you need any further assistance, we’re always here to help!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Excellent holiday. Good value

Johnson Holidays planned everything to perfection.Hurghada hotel was superb as was Nile cruise on MS Viking,transfer to Luxor and flight to Cairo. Hotel in Cairo very convenient with views of the Pyramids and GEMuseum. Lovely bedroom and food. Excellent excursions to Pyramids Sphinx and museums. All in all a brilliant holiday at an excellent price. Highly recommended

11 February 2026
Unprompted review
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Reply from Johnson Holidays

Dear Mrs E davidson

Thank you so much for your fantastic feedback! We're thrilled to hear that every part of your holiday—from Hurghada to your Nile cruise on the MS Viking, and your time in Luxor and Cairo—was planned to perfection.

It’s wonderful to know you enjoyed the hotels, especially the views of the Pyramids and the Grand Egyptian Museum, as well as the excursions to the Pyramids, Sphinx, and museums. We’re so pleased everything came together to give you such a memorable experience at great value.

Your recommendation means a lot to us, and we look forward to helping you plan your next brilliant holiday!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Excellent communication

Excellent communication! Thanks Reham

16 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear Lynerre Dempster

Thank you for your kind feedback! We're delighted to hear you were happy with the communication, and Reham will be very pleased to receive your thanks.

We really appreciate you taking the time to share your experience and look forward to assisting you again in the future!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Samuel provided excellent service as…

Samuel provided excellent service as always Very professional and helpful!

15 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear Catalina Golovaci

Thank you for your lovely feedback! We're delighted to hear that Samuel provided excellent, professional, and helpful service as always. He’ll be very pleased to receive your kind words.

We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Samuel was very professional

Samuel was very professional, helpful and friendly. Highly recommended.

15 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear Nicolai Golocaci

Thank you for your kind feedback! We're so pleased to hear that Samuel was professional, helpful, and friendly throughout your experience. He will be delighted with your recommendation.

We really appreciate you taking the time to share your thoughts and look forward to assisting you again in the future!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Had an amazing guy Samuel book my…

Had an amazing guy Samuel book my holiday today so pleased with his customer skills and how quick he was was booking holiday

15 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear Christopher Green

Thank you so much for your lovely feedback! We're delighted to hear that Samuel made your booking experience smooth, quick, and enjoyable. He’ll be really pleased to know his customer service made such a positive impression.

We appreciate you choosing us for your holiday and look forward to helping you again in the future!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

I recently had a Nile cruise on the…

I recently had a Nile cruise on the Magic 2 from Luxor to Aswan and back again. I had a guide called Mohamed and he was a wonderful guy, he was extremely knowledgeable, friendly and helpful in every way. He also enjoyed a good laugh and a joke with the guests. I would recommend him to anyone who wants to experience all the excursions of Ancient Egypt.

8 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear Nathan Viner

Thank you for sharing your wonderful experience! We're delighted to hear you had such an amazing Nile cruise on the Magic 2 between Luxor and Aswan.

It’s fantastic to know that your guide Mohamed made such a positive impact on your trip with his knowledge, friendliness, and great sense of humour. Experiences like this are exactly what we aim to provide.

Thank you for your recommendation, and we’re so pleased you had the chance to explore the wonders of Egypt and Ancient Egyptian history. We hope to welcome you on another unforgettable journey in the future!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Very helpful customer service asma

Very helpful customer service asma. Very positive experience, will be using them again. Very good at listening to what you want and offering good deals.

15 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear Mrs Farbrother

Thank you for your kind feedback! 😊 We're so glad to hear you had a positive experience with Asma and found the service helpful. Listening to what our customers want and finding the best deals is always our priority. We really appreciate your support and look forward to helping you again in the future!

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Great holiday

Our tour guide Muhammad has been amazing throughout, always gone above and beyond and is very knowledgeable about all aspects of ancient Egypt.

Fantastic holiday, all crew and staff have been great. Would definitely recommend

14 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear Jamie

Thank you so much for your wonderful feedback! 😊 We're delighted to hear that you had such a fantastic holiday. It's great to know that Muhammad made your experience so special with his knowledge and dedication, always going above and beyond throughout the tour of ancient Egypt.

We're also pleased that the crew and staff helped make your trip memorable. Your recommendation truly means a lot to us. We hope to welcome you on another adventure again soon! 🌍✨

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

This was our time booking with Johnson…

This was our time booking with Johnson Holiday. The gentleman that I spoke to named, Cliff very helpful, and professional. Thank you so much for your help. Much appreciated.

12 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear Leigh White

Thank you for your lovely feedback! 😊 We're so pleased to hear that your first booking experience with Johnson Holiday was a positive one. Cliff will be delighted to know that you found him helpful and professional.

We truly appreciate your kind words and look forward to helping you plan another great holiday in the future. Thanks again for choosing Johnson Holiday! ✨

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Susan the agent who found my holiday

Susan the agent who found my holiday, is so polite, helpful and has great attention to detail and prompt.
We are really looking forward to this trip, im impressed my first time using an agent to book , now i will definatley use these again.

13 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear Sarah Joyce

Thank you for your lovely feedback! 😊 We're so pleased to hear that Susan was polite, helpful, and attentive in helping you find the perfect holiday. It's wonderful to know that your first experience using a travel agent has been such a positive one.

We're really glad you're looking forward to your trip, and we truly appreciate your kind words. We look forward to helping you plan many more holidays in the future! ✨

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Paul was very helpful & answered all…

Paul was very helpful & answered all the questions that I had.

12 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear Linda Cawthorne

Thank you for your kind feedback! 😊 We're so glad to hear that Paul was very helpful and able to answer all of your questions. Providing clear and supportive service is always our goal.

We really appreciate you taking the time to share your experience and look forward to assisting you again in the future! ✨

Thanks & Regards
Johnson Holidays
01213688884

Rated 5 out of 5 stars

Elvin was very helpful

Elvin was very helpful.
Wish him all the best.

11 March 2026
Unprompted review
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Reply from Johnson Holidays

Dear Satnam Singh Pandhal

Thank you for your kind message! 😊 We're glad to hear that Elvin was very helpful. We'll be sure to pass along your best wishes to him.

We truly appreciate your feedback and hope to assist you again in the future! ✨

Thanks & Regards
Johnson Holidays
01213688884

Rated 2 out of 5 stars

Holiday to Egypt Nile Cruise

Holiday to Egypt Nile Cruise
There was a two day shuttle bus services which took over 6 hrs each way equating to two days loss of holiday. The bus itself was very poor. The tips up front we were unsure if the reached relevant staff. The market trips were focused shops led into with hard sell tactics. The trips to tombs sometimes were to long without a break.
Overall an exciting 12 day holiday

10 January 2026
Unprompted review

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