Johnsons Cars LTD Reviews 

2,190
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,274 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the friendly staff for being welcoming, extremely patient, and deeply knowledgeable throughout the entire purchasing process. People often note how helpful the team is, making every interaction pleasant and ensuring all questions are answered clearly. Buyers enjoy a smooth, pressure-free environment when looking for a vehicle, along with helpful updates during servicing. Some reviewers were not happy with the aftersales service, mentioning communication breakdowns and frustrating mistakes during vehicle preparation. A few consumers experienced unnecessary delays and difficulties when trying to get recurring issues resolved after buying their cars.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is friendly, professional, and provides a... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and efficient... See more

Product

People report high satisfaction with the vehicles, describing them as extremely reliable and presented in top... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting a smooth sales process and helpful... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an effortless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled some distance to buy my car. All tests had been done and work completed beforehand. Friendly and welcoming staff. I was offered tea or coffee. All paperwork was completed efficiently and I... See more

Rated 5 out of 5 stars

Presently I am having a tough time with my cancer. Having to get your car through the MOT is an added worry you do not want. Johnsons Volkswagen Stafford were excellent in organising the day, keeping... See more

Rated 5 out of 5 stars

Lucille was great- massive thank you! This car was the most expensive thing Ive ever bought- Lucille gave us time to think, answered all our questions and never pressurised us. When we found a known i... See more

Rated 5 out of 5 stars

Johnsons Wolverhampton VW are the best sales group I have met. Each of them are very welcoming, knowledgeable, professional and patient. They are ready to answer all your questions and make you fee... See more


Company details

  1. Car dealer
  2. Car Body Shop
  3. Car accessories shop
  4. Used car dealer

Written by the company

Founded in 1999, Johnsons Cars has built itself up to become one of the largest independent car dealerships in the country, through being committed to providing the highest level of customer care and satisfaction in everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(2,190)

1,270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience at Johnsons Ford Sutton Coldfield

My experience at Johnsons Ford Sutton Coldfield was memorable because the staff in the service department are nothing short of first class. Their knowledge and their commitment to each and every customer is first class. This is my third Kuga that they have looked after and nothing is ever too much trouble and they take the time to explain everything clearly. Please keep up the exceptional work!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

"I'd recommend Johnsons Volkswagen…

"I'd recommend Johnsons Volkswagen Sutton Coldfield to anyone because the experience was smooth, comfortable & finished on time. I had last service done at Lawley Middleway & was kept waiting almost 4 hours despite having a time slot. This is why I chose the Sutton service centre. I was impressed by the text sent about the service being carried out & the detailed feedback given on that text. Comfortable seating area & a great coffee machine! "

14 July 2026
Unprompted review
Rated 5 out of 5 stars

A dealership I trust.

I recently took my Hyundai in for its 20,000-mile service and was very pleased with the service received.
Mike, who looked after my booking, was polite, helpful and informative throughout, keeping me updated and making the whole process straightforward. Amy on reception was also very pleasant and helpful, adding to the friendly and professional experience.
I actually travel a little further to use this Hyundai dealership because I value the quality of service and the way customers are looked after. It's always worth going somewhere you know you can rely on

15 July 2026
Unprompted review
Rated 5 out of 5 stars

A big thank you …

Thank you for making the experience of changing my car so easy.
I was offered a great part exchange value and the sales person listened to what I needed in a newer car and made recommendations. I was able to sit in any of the cars I wanted to see and arranged to test drive the one I ended up buying.
A special thank you to Annabel for guiding me through the whole process and for taking the time to set up the main functions for me and go through the controls.
Her customer service skills are fantastic.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Johnsons Volkswagen Liverpool were…

Johnsons Volkswagen Liverpool were really helpful and I'd recommend them because communication was excellent through phone calls and emails. Oliver spoke with myself around working out a deal and Martin supervised the hand over. Both of them were very professional, efficient but also down to earth. I made a 13 hr round trip to collect my new car and they were very accommodating and made the experience very worthwhile. Excellent customer service all round and far better than the vw garage near me. Thank you.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing 5 star service from Calvin and…

Amazing 5 star service from Calvin and Adrian at Johnson’s VW. From our initial enquiry on the ID4 that had just arrived in to stock, Calvin took great care and paid attention to important details by giving us video updates, regular phone calls and email communications. My wife and I were very impressed. Special thank you to Steven the manager who come over the end of the handover to see us away, you have some talented individuals in your team and a real testament to VW and your dealership. Thank you once again for your help in sorting everything out remotely, the whole process was just a breeze from start to finish.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service , not pushy at all. Very honest and open , could ask any question and no question was a silly one !
Can’t thank Chris dean enough at VW Stafford

All the staff were polite and helpful
Over the moon with my new car

10 July 2026
Unprompted review

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